Curriculum / Service Area
IT Services
Campus / Location
Various
Post scale
Apprentice L4+
Post Scale Range (FTE)
£18,720
Annual Leave (FTE)
38 days (inclusive of bank holidays) plus 5 additional gifted days
Documents
- Job Description & Person Specification
(Word, 80.77kb)
At Blackpool and The Fylde College, we’re more than an education provider – we’re a driving force for opportunity, innovation and community growth. As one of the UK’s leading further education colleges and an exempt charity, we deliver high‑quality technical and professional education that transforms lives and supports regional prosperity. With over 12,500 students and around 1,000 colleagues, we’re proud to be an anchor institution driving social mobility, inclusion and success.
We’re seeking an enthusiastic and customer-focused IT Services Apprentice to join our IT Services team. This is an excellent opportunity to develop technical skills while supporting employees and students across the College. You'll gain hands-on experience providing first, second and third-line IT support, resolving technical issues, maintaining IT assets, and contributing to projects that enhance our digital services.
Working alongside experienced IT professionals, you'll play an important role in delivering reliable, efficient, and high-quality IT support while developing the knowledge and skills needed for a successful career in technology.
- Provide first, second and third-line support to employees and students, accurately logging, investigating and resolving IT incidents, problems and service requests, escalating when required.
- Deliver outstanding customer service by communicating effectively with users throughout the lifecycle of incidents, requests and projects, ensuring timely updates and resolutions.
- Support the installation, configuration and maintenance of IT equipment, software and systems, while ensuring IT asset management processes and records are maintained accurately.
- Contribute to IT projects by providing technical assistance, supporting implementations and helping to deliver strategic technology objectives across the College.
- Maintain accurate documentation within IT Service Management systems, including knowledge base articles, operational procedures, asset records and service reports.
We believe great people deserve great rewards. When you join B&FC, you’ll benefit from:
- Generous annual leave, plus 5 additional gifted days (pro rata for part-time employees) to be taken during the Christmas closure period
- An excellent pension scheme
- Professional development and funded training opportunities
- Flexible working options and family-friendly policies
- Comprehensive wellbeing support and staff recognition initiatives
Discover more about our rewards and benefits at https://www.blackpool.ac.uk/jobs
At B&FC, you’ll join a values-led community built on our CAREER principles – Community, Authenticity, Relentless Optimism, Everyone Included, Excellence, and Respect. We’re proud to empower both our colleagues and students to thrive, supported by outstanding facilities, forward-thinking leadership, and a culture of inclusion and innovation. Whether you’re inspiring the next generation or advancing your own professional journey, B&FC is a place where you can truly make a difference.
At Blackpool and The Fylde College, we’re committed to creating an inclusive and supportive recruitment process. If you require any adjustments to take part in our selection process, please let the hiring manager or People Team know before your interview so we can make sure you have the support you need to perform at your best.
Please note that a full application must be submitted in order to apply for this role, as CVs alone cannot be accepted
B&FC is committed to safeguarding and promoting the welfare of all learners and expects all colleagues to share in this commitment. All colleagues are required to complete safeguarding training and uphold the College’s policies and procedures to ensure a safe and supportive environment for learners.
All roles at B&FC are exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended), and employment is subject to a range of pre-employment checks including an Enhanced Disclosure and Barring Service (DBS) check, verification of qualifications and references, and the right to work in the UK. The amendments to the Act (2013 and 2020) mean that certain convictions and cautions are considered ‘protected’ and do not need to be disclosed to employers. Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website, and you can check whether your conviction or caution is spent by visiting the Disclosure Calculator
For further information on DBS, please click here
If you would like a copy of our Safeguarding Policy, please visit our website.
