Customer service supervisor Work, Jobs in Wrecclesham, Sry (with Salaries)

Customer Service Supervisor
AirLife —Basingstoke
- From £40,000 a year
- Full-time
- Hybrid work
- Spanish
- Analysis skills
- Continuous improvement
Quick apply
10h
Softener Supplies Team Leader
Harvey Water Softeners —Woking
- Overtime
- Sales
- Team management
- Front desk
- Annual leave
- Employee discount
Quick apply
9d
Client Service Delivery - Team Leader
Aon Corporation —Farnborough
- Hybrid work
- CRM software
- Organisational skills
- Leadership
7d
Customer Service Supervisor
B&M Retail —Basingstoke
- £12.89 an hour
- Part-time
- Customer service
- Supervising experience
- Maths
- Employee discount
2d
Academy Operations Team Leader
Riverside Consultancy —Epsom
- £45,000 - £47,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
Quick apply
Flight Dispatch Supervisor / Operations Supervisor
Flexjet —Farnborough
- 12 hour shift
- Analysis skills
- Organisational skills
- Leadership
Quick apply
Assistant Store Manager (Full-Time)
Pandora Jewelry —Guildford
- £25,000 - £38,400 a year
- Full-time
- Customer service
- Organisational skills
- Training & development
- Employee discount
3h
Supervisor - Greggs
Moto —Winchester
- £30,000 a year
- Hospitality
- Customer service
- Supervising experience
- Employee discount
- Sick pay
Quick apply
12d
Security Supervisor
ISS Facility Services —Reading
- £14.50 an hour
- Monday to Friday
- Microsoft Word
- Customer service
- Computer literacy
Retail Store Supervisor - Guildford
NEOM Wellbeing —Guildford
- Weekend availability
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
H&S Team Leader
Once For All UK —Basingstoke
- Customer service
- English
- Continuous improvement
- Employee assistance programme
Quick apply
Sales Team Leader
LKQ Corporation —Reading
- Full-time
- Customer service
- Recruiting
- Leadership
- Annual leave
- Employee assistance programme
Front Office Supervisor
Hilton —Reading
- £26,818.13 a year
- Full-time
- Hotel
- Front desk
14h
Warehouse Supervisor
Longacres Garden Centre —Shepperton
- Full-time
- Customer service
- Computer literacy
- Supervising experience
- Free parking
- Employee discount
7h
Benugo - Team leader
Benugo —Reading
- £13.75 an hour
- Full-time
- Serving
- Hospitality
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Team Leader
NEXT —Guildford
- £13.84 an hour
- Part-time
- Customer service
Credit Control Team Leader
Schindler —Addlestone
- Analysis skills
- Team management
- Communication skills
- Employee assistance programme
Supervisor
Holland & Barrett —Sandhurst
- £14 an hour
- Part-time
- Customer service
- Organisational skills
- Communication skills
- Store discount
- Employee assistance programme
Seasonal Supervisor
Lush —Reading
- £14.45 an hour
- Temporary
- Customer service
- Training & development
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
1d
Delivery Station Supervisor - Reading
JD.COM INTERNATIONAL UK LTD —Reading
- Weekend availability
- Bachelor's degree
- Leadership
- Communication skills
Quick apply
6d

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customer service supervisor jobs near wrecclesham, sry

Customer Service Supervisor

AirLife -
Basingstoke

Quick apply

Job details

Full-time
From £40,000 a year
10 hours ago

Qualifications

French
Spanish
Succession planning
Stakeholder liaison
Internal department liaison
Complaint handling
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Staff training
Management reporting
Customer interaction
Budgeting
Training & development
Root cause analysis
Italian
Leadership
German

Full job description

Company Description

At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve, innovate, and grow, we are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has positioned us to increase our global footprint and business reach, impacting even more people around the world. Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind. Collective expertise allows us to provide quality products and experiences to our patients, customers, and our people. Our values of Customer first, Differentiate with our People, Bias for Action, Continuous Improvement and Accountability define who we are and how we work. Join us!

Job Overview

The Supervisor for International Customer Service will have strong leadership skills to provide direction to the CS team in problem resolution, adherence to procedures, and process improvement in servicing our international distributors and direct customers. This position will also provide training on new and existing procedures to ensure CS staff are able to perform their duties. Proving strong support on employee performance and process improvement to ensure service levels and quality of service are a key focus. Delivering service excellence is a priority in this role whilst supporting internal and external customers. Creating strong positive relationships with our internal partners to continually innovate and improve the service to our international customers and distributors.

Duties

Provide clear direction, coaching, and performance management to support team development and achievement of AirLife goals.
Align team’s objectives with AirLife priorities, ensuring compliance, promoting a culture of accountability, and upholding AirLife values.
Take accountability and ownership for actively participating in recruitment processes and supporting fair treatment in disciplinary processes for your team.
Drive continuous improvement by fostering innovation, operational excellence, and adoption of best practices within the team.
Champion employee engagement, inclusion, and career development through regular check-ins, talent reviews, and succession planning.
Manage your team’s budget responsibly and exhibit financial accountability.
Provide leadership to CS staff in problem resolution, process guidance and resolving complaints with adherence to policy and procedures.
Hire and train customer services specialists on new and existing procedures preparing CS staff to respond to customer needs, complaints and troubleshooting errors. Including providing training for new team members with a complete orientation program.
Provide order fulfillment activities on a select number of key accounts as needed.
Provide feedback on CS team performance, compliance with procedures and service to leadership and staff
Identify operational issues, opportunities for continuous improvement and recommend enhancements.
Prepare metrics and reports for analyzing data to assist in process improvements, procedure changes, service levels and goals.
Liaison with department leaders to maximize customer satisfaction through continuous improvement opportunities.

Requirements

3-4 years of Data analytical experience
0-2 years management experience
CS background in Healthcare/Pharmaceuticals preferred, not required
Strong process-oriented leadership with knowledge of existing tools and technology to simplify and improve service.
Proven ability to advocate for customers and build relationships.
Strong leadership skills to provide direction and management of CS team
Ability to analyze complex issues, perform root cause analysis, and prepare process improvements.
Language skills in French, German, Italian or Spanish would be an advantage but not essential

Pay: From £40,000.00 per year

Work Location: Hybrid remote in Basingstoke

Quick apply

Refine Your Search

customer service supervisor jobs in wrecclesham, sry

Customer Service Supervisor

Softener Supplies Team Leader

Client Service Delivery - Team Leader

Customer Service Supervisor

Academy Operations Team Leader

Flight Dispatch Supervisor / Operations Supervisor

Assistant Store Manager (Full-Time)

Supervisor - Greggs

Security Supervisor

Retail Store Supervisor - Guildford

H&S Team Leader

Sales Team Leader

Front Office Supervisor

Warehouse Supervisor

Benugo - Team leader

Team Leader

Credit Control Team Leader

Supervisor

Seasonal Supervisor

Delivery Station Supervisor - Reading

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