Senior engineer Work, Jobs in Wrotham, Ken (with Salaries)

1st Line Engineer
Akita Systems Ltd —Sevenoaks
- £26,000 - £30,000 a year
- Computer literacy
- Computer skills
Robotics, Drone & Coding Club Tutor – RoboLabX Club Partner
Robolabx Limited —Sevenoaks
- £15 - £25 an hour
- Part-time
- Experience working with children
- In-person
- School
Quick apply
Chief Technology Officer
Artsy and Artnet —London
- £200,000 - £350,000 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- AI
- Employee assistance programme
Senior PeopleOps Generalist
Harmonic Security, Inc —London
- £92,760 - £111,236 a year
- Full-time
- Hybrid work
- Recruiting
- Annual leave
Quick apply
Senior Subsidence Specialist
Trinity Claims —Tonbridge
- £45,000 - £50,000 a year
- Remote
- Customer service
- Analysis skills
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Senior Project Manager
QinetiQ —Sevenoaks
- £57,375 - £63,750 a year
- Full-time
- Employee discount
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
Senior Solution Architect - EMEA North
Camunda Careers —London
- £144,900 - £429,900 a year
- Full-time
- Remote
- Travel
- AI
Senior Systems Engineer
BAE Systems —Rochester
- £45,000 - £60,000 a year
- No degree
- Mentoring
- Agile
Contract Support
CoSourced —Kemsing
- £25,000 - £35,000 a year
- Full-time
- Writing skills
- HVAC
- Organisational skills
Quick apply
Senior Delivery Manager I
Sage —London
- £67,000 - £78,000 a year
- Hybrid work
- PMP
- Continuous improvement
- In-person
- Annual leave
4d
Senior Trader Voice and Voice Recording Engineer
TP ICAP —London
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Senior Technical Support Engineer
YugabyteDB —London
- Remote
- Linux
Senior Lean Practitioner
Genuit Group —Aylesford
- Full-time
- Analysis skills
- Continuous improvement
- Mentoring
- Free parking
- Employee discount
Senior Product Engineer
Legl —London
- Remote
- AI
Delivery Manager -UK - Permanent
Satalia —London
- Full-time
- Remote
- PMP
- Continuous improvement
- AI
- Flexible schedule
6d
End User Support Engineer (L2/L3)
Nimbus —London
- £45,000 - £50,000 a year
- Full-time
- Google Suite
- Maintenance
- Continuous improvement
- Health & wellbeing programme
- Life insurance
Quick apply
11d
Graduate AI Engineer
Fifty One Degrees —London
- £40,000 a year
- Full-time
- Hybrid work
- Software development
- AI
- Python
Quick apply
12d
Head of Strategy & Ecosystem
Octra R&D UK —London
- £70,000 a year
- Full-time
- English
- University
- In-person
- Health & wellbeing programme
- Gym membership
Quick apply
13d
Enterprise Account Executive
LocalStack —London
- £200,000 - £300,000 a year
- Full-time
- Remote
- Annual leave
Quick apply

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senior engineer jobs near wrotham, ken

1st Line Engineer

Akita Systems Ltd -
Sevenoaks

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Job details

£26,000 - £30,000 a year

Qualifications

Technical troubleshooting
Desktop support
Computer literacy
Incident queue management
Ticket management
Case record updates
Technical support incident logging
Computer skills
Customer support
Customer interaction
IT incident logging
Fault diagnosis and repair
Incident log maintenance
Add-on sales

Full job description

About the Role

As a 1st Line Engineer at Akita, you will be part of a dedicated support team within a busy IT services company. You will often be the first point of contact for customers and will play an important role in delivering a positive and professional service experience.

Your responsibilities will include:

Logging, triaging, categorising, and prioritising support tickets accurately.
Resolving common, lower-complexity technical issues using established processes, standard operating procedures, and knowledge base articles.
Supporting customers with issues such as password resets, account unlocks, user setups, software installations, printer problems, email issues, mobile device support, VPN connectivity, user profile problems, and standard desktop support requests.
Gathering clear and accurate information from customers to support effective troubleshooting and escalation.
Maintaining detailed ticket notes and providing regular, professional updates to customers.
Recognising when an issue is outside your capability or authority and escalating it appropriately to more senior engineers.
Managing your ticket queue effectively with support and guidance from the wider team.
Attending customer sites when required for prescheduled work or reactive troubleshooting.
Applying a logical and methodical approach to troubleshooting, with a focus on achieving an effective and long-term resolution.
Developing your technical knowledge by actively learning from documentation, training, feedback, and more experienced colleagues.
Maintaining high standards of timekeeping, reliability, professionalism, and customer service.
Identifying potential opportunities for additional products or services and escalating these to the appropriate sales or account management team.

You will have a general understanding of Windows desktop technologies and common business IT systems. More importantly, you will demonstrate a willingness to learn, follow documented processes, accept feedback, and continually develop your technical and customer service skills.

Apply Now

Refine Your Search

senior engineer jobs in wrotham, ken

1st Line Engineer

Robotics, Drone & Coding Club Tutor – RoboLabX Club Partner

Chief Technology Officer

Senior PeopleOps Generalist

Senior Subsidence Specialist

Senior Project Manager

IT Support Engineer (1st to 2nd Line Progression)

Senior Solution Architect - EMEA North

Senior Systems Engineer

Contract Support

Senior Delivery Manager I

Senior Trader Voice and Voice Recording Engineer

Senior Technical Support Engineer

Senior Lean Practitioner

Senior Product Engineer

Delivery Manager -UK - Permanent

End User Support Engineer (L2/L3)

Graduate AI Engineer

Head of Strategy & Ecosystem

Enterprise Account Executive

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