Customer service advisor monday to friday Work, Jobs in Wylye, Wil (with Salaries)

Customer Service Advisor - Monday to Friday
Curo —Bath
- £26,265 - £29,829 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor - Maternity Cover
Collard Group Ltd —Andover
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Agent
Tedaisy Insurance Group Limited —Salisbury
- £24,250 - £24,500 a year
- Monday to Friday
- CRM software
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Multi-drop Driver/Customer Service Assistant
Travis Perkins —Wincanton
- £14.42 an hour
- Weekend availability
- Customer service
- Employee discount
Customer Services Advisor
Rapid Repair Network Limited —Lyndhurst
- £25,500 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Free parking
Quick apply

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Customer Service Advisor - Monday to Friday

Curo -
Bath

Quick apply

Job details

Permanent | Full-time
£26,265 - £29,829 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Pay rise

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Computer skills
Customer support
Customer interaction
Communication skills

Full job description

Customer Service Advisor

£26,265 - £29,829 on completion of milestones during probation

Bath | Full Time | Permanent | 37 hours per week

Your Voice. Our Values. Connected Communities.

At Curo, we take pride in being the first point of contact for our residents and the wider community. Our Customer Service Advisors are the voice of Curo – and we need people who care about making every interaction count.

This dynamic role puts you at the heart of our organisation. Working as part of our supportive contact centre team, you'll handle a diverse range of enquiries across multiple channels, helping resolve issues and making a real difference to people's lives every day.

You'll connect with our residents, contractors, and sometimes the wider public, providing solutions and support when they need it most. Many of our customers contact us during challenging times in their lives, so your empathy and understanding will be crucial in helping them navigate their housing needs. And you'll do it Monday to Friday, with no evenings or weekends.

What you'll be doing

Answering inbound calls, WhatsApp messages, texts, emails, and social media enquiries
Handling and resolving customer queries at the first point of contact wherever possible
Using multiple systems simultaneously to find information and update records
Managing challenging situations with empathy and professionalism
Providing advice and guidance on a wide range of housing-related matters
Directing complex queries to the appropriate teams when necessary
Working in a fast-paced environment where no two days truly are not the same

What you'll get in return

A salary increase to £29,829 on successful completion of key milestones during your probationary period
26 days annual leave per year (plus bank holidays), increasing to 29 days
Your birthday off as an extra holiday
Up to 10% matched pension contribution
Hybrid working (3 days office, 2 days home) after a minimum of 3-months in post
Flexible benefits which might include a Health Cash Plan
Access to an Employee Assistance Programme for your wellbeing
Access to many different career and development opportunities across Curo, once you have been in post for 18-months.

More about you

We value transferable skills from various backgrounds – whether you've worked in retail, hospitality, call centres or other customer-facing roles, your experience could be perfect for this position.

Essential:

Experience in a customer service environment with proven problem-solving skills
Strong communication skills – both verbal and written
Ability to multitask and manage your time effectively
Resilience and patience when dealing with challenging situations
Computer literacy and ability to learn and use multiple new systems quickly
Ability to remain calm under pressure

Desirable:

Experience working in a contact centre or housing environment
Knowledge of social housing or related sectors

Your working pattern

Monday to Friday — no evenings, no weekends.

About Curo

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.

We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone - if you need any adjustments to help you apply or interview, please contact our recruitment team at [email protected]

Quick apply

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