About Us
Louma Country Hotel is a unique destination committed to delivering exceptional culinary and hospitality experiences rooted in our Farm-to-Fork ethos. We pride ourselves on creating unforgettable moments for our guests through outstanding food, beverage, and immersive experiences.
The Role
We are seeking a dynamic and experienced Head of Food & Beverage to lead our service team and oversee the planning and delivery of market-leading culinary and beverage offerings. This role is pivotal in ensuring guest satisfaction, operational excellence, and commercial success across daily operations, bespoke events, and experiential activities.
Key Responsibilities
Oversee all Food and Beverage operations, ensuring best-practice hospitality standards.
Develop and implement SOPs and training programs for service excellence.
Manage budgets (OPEX & CAPEX), financial compliance, and monthly reporting.
Drive revenue through upselling and optimising profitability.
Ensure compliance with health, safety, and food standards (HACCP, FSA).
Collaborate with Head Chef and Front-of-House teams on menus and service.
Maintain stock control, procurement, and CRM system efficiency.
Support marketing initiatives for events and experiences.
Lead recruitment, onboarding, and continuous staff development.
Requirements
Proven experience in F&B management within hospitality or luxury settings.
Strong knowledge of CRM and POS systems.
Personal Alcohol License and Level 3 Food Hygiene certification.
HACCP, First Aid at Work, Fire Marshall, Manual Handling certifications.
WSET Level 2 or equivalent beverage knowledge.
Excellent leadership, communication, and organisational skills.
What We Offer
Competitive salary and benefits package.
Opportunity to shape and enhance a premium hospitality experience.
A vibrant, collaborative environment in a stunning retreat setting.
