Customer support & client services managers Work, Jobs in Yate, Gls (with Salaries)

Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Analysis skills
- Continuous improvement
- AI
- Annual leave
Customer Experience Manager
Stewart Golf Ltd —Gloucester
- From £42,000 a year
- Full-time
- Management
- Team management
- In-person
- Free parking
- Life insurance
Quick apply
Customer Resolutions Manager
Zellis —Bristol
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
3d
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Data analysis skills
- AI
- Communication skills
- Work from home
- Employee discount
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Customer Service Team Leader
Ayvens —Bristol
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Computer literacy
- Continuous improvement
- Free parking
- Annual leave
Head of Customer Service
Ecotricity —Stroud
- Full-time
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Free parking
- Employee discount
Quick apply
1d
Head of Customer Experience
Healix —Bristol
- Full-time
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Employee discount
Quick apply
10d
Resolution & Improvement Manager
Teleperformance —Bristol
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
- Work from home
8d
Client Support Senior Manager
Fidelity International —Kingswood
- Full-time
- Microsoft Powerpoint
- Team management
- Mentoring
3d
Customer Service Supervisor
Arjo —Gloucester
- Full-time
- Continuous improvement
- Organisational skills
- Training & development
Onboarding Services Manager
The Openwork Partnership —Swindon
- Up to £90,000 a year
- Team management
- Travel
- Financial services
4d
Vehicle Procurement Aftersales Lead
Ayvens —Bristol
- £40,000 - £54,000 a year
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Helpdesk Manager
Shield Environmental Services —Hanham
- Continuous improvement
- Team management
- In-person
- Life insurance
8d
Client Relations Manager
DAS UK Group —Bristol
- Conflict management
- Training & development
- Communication skills
Senior Manager FOS Complaints
St. James's Place —Cirencester
- Analysis skills
- Team management
- Leadership
- Annual leave
9d
Team Leader
Lancer Scott —Bristol
- Up to £32,000 a year
- Full-time
- Analysis skills
- Team management
- Mentoring
Manager, Customer Solutions Management, Public Sector (UK, Germany and International Organisations)
AWS EMEA SARL (UK Branch) —Bristol
- Full-time
- AWS
- Bachelor's degree
- Team management
Sales Team Leader
Eden Conveyancing —Bristol
- £35,000 - £40,000 a year
- Full-time
- Data analysis skills
- Training & development
- Leadership
- Annual leave
Quick apply
4d
Senior Manager, Customer Success Engineering
Veeam Software —Bristol
- Remote
- Leadership
- Annual leave
- Employee assistance programme
11d

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customer support & client services managers jobs near yate, gls

Customer Experience Manager

Zellis -
Bristol

Apply Now

Job details

Permanent

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
B2B
Customer support
Customer interaction
SaaS
AI
Analytics

Full job description

About the role

Help shape exceptional customer experiences that build trust and drive continuous improvement

We are looking for a Customer Experience Manager to join our team, supporting the delivery of a consistent, high-quality customer journey across all channels.

This is a pivotal role responsible for combining hands-on customer support, insight-driven analysis, and operational improvement to enhance the overall customer experience. You will work closely with the Head of Customer Experience and cross-functional teams to resolve complex issues, identify root causes, and implement meaningful improvements.

This is a hybrid role with an expectation to be in the office one day each week across any of our offices. Our offices are based in Peterborough, Watford, Bristol or Birmingham. Travel to other Zellis offices will also be required as part of the role.

What you’ll be doing

In this role, you will:

Manage complex or high-sensitivity customer cases, ensuring effective and empathetic resolution
Analyse customer feedback and behavioural data to identify trends and opportunities for improvement
Support the optimisation of customer journeys, reducing friction and improving satisfaction
Contribute to process improvements, maintaining high-quality documentation, playbooks and knowledge base content
Generate insights through data analysis, supporting reporting and decision-making
Collaborate with Support, Product, Implementations & Commercial team to resolve issues and enhance customer outcomes
Support the adoption of automation and AI tools to improve efficiency and reduce customer effort

Skills & experience

We’re seeking a customer-focused professional who combines strong analytical capability with a passion for improving customer outcomes.

You’ll ideally bring:

Confidence & gravitas when communicating with internal and external stakeholders at all levels, to report findings, suggest improvements as well as ensuring accountability cross functionally.
Confidence to communicate openly & honestly with customers, whilst also maintaining a level of confidentiality
Ability to navigate ambuiguity
Experience handling complex customer enquiries or escalations
Ability to analyse customer data and translate insights into actionable improvements
A structured, process-driven mindset with a focus on continuous improvement
Confidence working with performance metrics and reporting data such as NPS (Net Promoter Score)
Experience within a B2B SaaS orgnaisation would be advantageous but not essential

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

Unstoppable together.
Always learning.
Make it count.
Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

A competitive base salary.
25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
Private medical insurance.
Life assurance 4x salary.
Enhanced pension scheme with company contributions up to 8.5%.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Our Recruitment Process

We want to ensure you have a great candidate experience, and be as transparent as possible about what to expect:

Recruiter Shortlist - Our team will review your application against the role requirements to identify candidates to progress.

Recruiter Screening (30 Minutes) - All shortlisted candidates will then be contacted for an initial conversation with our recruitment team to discuss your experience, motivations and answer any questions about the role.

Virtual Interview - (30 Minutes) - A short call with the hiring team to explore your background in more depth and give you a clearer picture of the team and role.

On-Site Assessment (2 hours, Peterborough office) - A final in person stage including: A competency based interview, exploring your past experience & skills. and a scenario based interview, assessing how you'd approach real situations relevant to the role.

We aim to keep you updated at each stage and will let you know outcomes as promptly as possible.

Apply Now

Refine Your Search

customer support & client services managers jobs in yate, gls

Customer Experience Manager

Customer Experience Manager

Customer Resolutions Manager

Customer Experience Manager

Manager of Dedicated Implementations - EMEA

Customer Service Team Leader

Head of Customer Service

Head of Customer Experience

Resolution & Improvement Manager

Client Support Senior Manager

Customer Service Supervisor

Onboarding Services Manager

Vehicle Procurement Aftersales Lead

Helpdesk Manager

Client Relations Manager

Senior Manager FOS Complaints

Team Leader

Manager, Customer Solutions Management, Public Sector (UK, Germany and International Organisations)

Sales Team Leader

Senior Manager, Customer Success Engineering

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