Front desk agent Work, Jobs in Yate, Gls (with Salaries)

Guest Experience Agent
Eclipse Hotels Group —Bristol
- Full-time
- Customer service
- Hotel
- Administrative experience
- Employee assistance programme
- Employee discount
Quick apply
1d
Transient Co-ordinator (Front Desk) Full Time
Delta Hotels by Marriott St Pierre Country Club —Chepstow
- Weekend availability
- Customer service
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
9d

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Guest Experience Agent

Eclipse Hotels Group -
Bristol

Quick apply

Job details

Full-time
1 day ago

Benefits

Discounted or free food
Employee assistance programme
Employee discount
Life insurance
Referral programme

Qualifications

Customer service
Administrative experience
Organisational skills
Front desk
Communication skills
Hotel experience

Full job description

Job Ref: EHG3229

Branch: Holiday Inn Bristol Airport

Location: Holiday Inn Bristol Airport, Bristol

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Hours per week: 40 Hours weekly

Posted date: 06/07/2026

Closing date: 06/08/2026

Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn and Holiday Inn Express located across the UK, Europe and the Caribbean.

An excellent opportunity has arisen for an Guest Experience Agent at our Holiday Inn in Bristol Aiport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our Guest Experience Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Join us and enjoy the following benefits:

Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
Employee Assistance and Welfare Program
Health Plan
Life Insurance
Cashback and discounts on the leading high street retailers
Complimentary Meals on duty
Employee of the Month and Employee of the Year celebrations
Recommend a friend scheme
Excellent Training Development

What will your key responsibilities and duties be:

Create a warm welcome to everyone and set the tone for each of our guests' experience.
Ensure that our guests experience a smooth Check-in and Check- out process (Including Group Check ins)
Coverage of the Reception desk
Be able to answer our hotels calls in professional yet welcoming manner.
Take “out of hours” bedroom reservations
Carry out guest call backs to ensure everyone is happy.
Book taxis and other forms of ground transport for our guests.
Recommend places to visit and make bookings on behalf of our guests.

What we are looking for:

Previous hotel experience as a Front Office Team Member or any other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office systems.
Experience in offering exceptional customer service.
Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members
Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail;
Willing to work a flexible schedule

We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.

Quick apply

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front desk agent jobs in yate, gls

Guest Experience Agent

Transient Co-ordinator (Front Desk) Full Time

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