Customer experience manager Work, Jobs in Yateley, Ham (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
18h
Customer Service Agent
Farnborough Airport Ltd —Farnborough
- £31,050 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Zara Reading Customer Experience Deputy Manager
INDITEX —Reading
- Weekend availability
- Customer service
- Analysis skills
- Leadership
Quick apply
12d
Travel Assistant
BlckBx Ltd —Bracknell
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- English
- Travel
- Health & wellbeing programme
- Work from home
Quick apply
Key Account Manager
Loma Systems —Farnborough
- £60,000 - £75,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Health & wellbeing programme
- Work from home
Quick apply
Designate Store Manager - Guildford, Godalming & Farnham Area
Marks & Spencer —Sandhurst
- Full-time
- Employee discount
ZARA READING VISUAL/COMMERCIAL MANAGER
INDITEX —Reading
- Full-time
- Sales
- Customer service
- Merchandising
Quick apply
Operations Manager
NEXT —Camberley
- From £40,047 a year
- Weekend availability
- Employee discount
Regional Operations Director - Places Leisure
Places for People —Camberley
- £80,000 - £90,000 a year
- Contracts
- Leadership
- Annual leave
- Employee discount
Area Manager -showroom Sales
Crane Garden Buildings —Camberley
- £38,000 - £40,000 a year
- Full-time
- Management
- Supervising experience
- Driving
- Employee discount
- Life insurance
Quick apply
Deputy Store Manager
Lidl —Blackwater
- £38,000 - £46,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
Operations Manager
Popeyes UK —Reading
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Live Event Production Manager (Full Time)
Yes Events —Wokingham
- £35,292 - £48,786 a year
- Overtime
- English
- First Aid Certification
- Organisational skills
- Free parking
Quick apply
7d
Customer Service Manager
Morrisons —Bracknell
- Hospitality
- Team management
- Employee discount
Quick apply
National Account Manager - Discount Channel and Tesco
ECOTONE —Camberley
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Salesforce
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Stock Manager
NEXT —Woking
- From £5,873 a month
- 8 hour shift
- Customer service
- Leadership
- Employee discount
Global Events Manager
BAE Systems —Frimley
- Microsoft Powerpoint
- Microsoft Excel
- Project management
7d
Business Development Manager
Smart Group —Bracknell
- £30,000 - £65,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Work from home
Quick apply
10d
Assistant Restaurant Manager - West Court Retreat
Nirvana Spa & Leisure Ltd —Finchampstead
- Up to £40,000 a year
- Weekend availability
- Hospitality
- Customer service
- Leadership
- Free parking
- Employee discount
10h
Customer Care Manager
Barco —Bracknell
- Management
- Engineering
- English
7d

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
18 hours ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

customer experience manager jobs in yateley, ham

Customer Service Manager

Customer Service Agent

Zara Reading Customer Experience Deputy Manager

Travel Assistant

Key Account Manager

Designate Store Manager - Guildford, Godalming & Farnham Area

ZARA READING VISUAL/COMMERCIAL MANAGER

Operations Manager

Regional Operations Director - Places Leisure

Area Manager -showroom Sales

Deputy Store Manager

Operations Manager

Live Event Production Manager (Full Time)

Customer Service Manager

National Account Manager - Discount Channel and Tesco

Stock Manager

Global Events Manager

Business Development Manager

Assistant Restaurant Manager - West Court Retreat

Customer Care Manager

I want to receive the latest job alerts for customer experience manager in yateley, ham

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