Customer experience leader Work, Jobs in Ynyshir, Rct (with Salaries)

Customer Experience Advisor
Transport for Wales —Pontypridd
- £26,227.50 a year
- CRM software
- Microsoft Excel
- Customer service
- Employee discount
2d
Service Colleague (Express)
ASDA —Pontypridd
- £13.10 an hour
- Part-time
- Employee assistance programme
- Employee discount
4d
Team Leader
M Group —Treharris
- £33,167 - £39,800 a year
- Overtime
- Employee assistance programme
- Employee discount
Deputy Manager
Aldi —Aberdare
- £14.75 - £15.72 an hour
- Customer service
- Time management
- Annual leave
Sales - Sales Advisor - UK
New Look —Llantrisant
- Part-time
- Microsoft Word
10d
Customer Service Team Leader
Hays-Hiredonline —Whitchurch
- £17.95 an hour
- Temporary
- Hybrid work
- Customer service
10d
Customer Experience Specialist
Hafod —Cardiff
- £27,191 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
9d
Customer Team Leader
Co-op —Swansea
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
Business Development Executive
Tes Global —Llantrisant
- Up to £35,000 a year
- Full-time
- Sales
- Communication skills
- School
- Annual leave
- Employee assistance programme
Quick apply
Store Manager
Aldi —Merthyr Tydfil
- £52,910 - £69,000 a year
- Annual leave
Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
8d
Customer Service - Customer Service Representative
Multi-Color Corporation —Nantgarw
- Full-time
- Customer service
- Communication skills
Quick apply
Country House Assistant Manager
HF Holidays —Brecon
- £32,086 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Customer service
- Annual leave
Quick apply
11d
Customer Consultant - Tonypandy
Principality Building Society —Tonypandy
- £25,400 a year
- Customer service
- Communication skills
8d
Supervisor
JDSPORTS —Llantrisant
- £13.06 an hour
- Full-time
- Merchandising
- Supervising experience
- Communication skills
- Employee discount
Quick apply
4d
Process Operator
Ecolab Inc. —Llantrisant
- Full-time
- Computer literacy
- Laboratory experience
- Computer skills
Retail Customer Service
Entain —Pontyclun
- £13 an hour
- Overtime
3d
Enforcement Agent - Rhondda
Dukes Bailiffs Limited —Rhondda
- £28,500 - £100,000 a year
- Full-time
- Leadership
- Communication skills
- Negotiation
- Health & wellbeing programme
- Flexitime
Quick apply
20h
Pharmaceutical Delivery Driver
LF&E Refrigerated Transport —Cardiff
- £30,537 a year
- Full-time
- Customer service
- Driving
- Communication skills
- Employee assistance programme
Buyer
General Dynamics Land Systems UK —Pentrebach
- £31,200 - £39,000 a year
- Full-time
- Oracle
- Microsoft Office
- Analysis skills

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customer experience leader jobs near ynyshir, rct

Customer Experience Advisor

Transport for Wales -
Pontypridd

Apply Now

Job details

Fixed term contract
£26,227.50 a year
2 days ago

Benefits

Cycle to work scheme
Company pension
Free or subsidised travel
Employee discount
Car scheme

Qualifications

CRM software
Microsoft Excel
Customer service
Microsoft Office
Contracts
Classroom experience
IT
Welsh

Full job description

Salary:

£26,227.50
Location:

Llys Cadwyn Pontypridd
Website Category:

Head Office
Contract Type:

Fixed Term
Closing Date:

15 July 2026
Vacancy Reference:

0761

Please note: this is a month fixed-term contract

The Role

Provide first line support to customer enquiries and complaints across telephone, email and other channels supporting projects such as, fflecsi, Concessionary TravelCards, Transport for Wales Passenger Assist along with supporting other projects as required and where contracts are secured.

You will be required to work various shifts between the hours of 8am - 4pm, Monday - Sunday.

Role responsibilities

Support the successful operation of the Contact Centre by providing first line telephone support along with email and social media channel support to customers by undertaking varied actions in line with our projects.
Responding to customer queries (inbound and outbound) and complaints by communicating via telephone, live chat, email and social media to resolve issues in a timely manner ensuring a high-quality service to our customer. Provide accurate and consistent information in response to queries/complaints to deliver the highest level of service across all contracts managed by the Contact Centre.
Complete daily administrative tasks on various systems to ensure seamless operation of all the telephony service contracts undertaken by the Customer Experience Advisors. Use the CRM system to respond to customer emails in a professional and timely manner.
Demonstrate a comprehensive understanding of various TfW projects by keeping abreast of changes to ensure that information is effectively communicated to customers.
Use initiative to inform customers of any potential changes, gaining insight by building relationships with various internal and external stakeholders to ensure a positive end to end customer experience.

Who we're looking for

Previous experience working in a customer service role.
Experience of using a variety of IT systems.
Experience handling high volumes of customer queries and complaints.
Experience of communicating to customers through email channels.
Familiarity with Microsoft Office software (Including Microsoft Excel).

Welsh Language Skills

While not essential for this role, Welsh language skills would make a great addition to your application.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Job benefits

Enhanced pension scheme

Free travel across the TfW rail network

Cycle to work scheme

Electric car scheme

Health cash plan

High street discounts

Training & development opportunities

Apply Now

Refine Your Search

customer experience leader jobs in ynyshir, rct

Customer Experience Advisor

Service Colleague (Express)

Team Leader

Deputy Manager

Sales - Sales Advisor - UK

Customer Service Team Leader

Customer Experience Specialist

Customer Team Leader

Business Development Executive

Store Manager

Customer Service Team Leader

Customer Service - Customer Service Representative

Country House Assistant Manager

Customer Consultant - Tonypandy

Supervisor

Process Operator

Retail Customer Service

Enforcement Agent - Rhondda

Pharmaceutical Delivery Driver

Buyer

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