Quality assurance associate Work, Jobs in York, Nyk (with Salaries)

Quality Assurance Associate (Call Centre)
Conduent Public Sector UK Limited —Leeds
- £26,250 a year
- Full-time
- Writing skills
- Quality control
- Communication skills
- Annual leave
14d
Research Associate/Research Fellow in Safe AI Systems
University of York —University of York
- £37,694 - £56,535 a year
- Full-time
- Doctoral degree
- Computer Science
- Engineering
Criminal Justice Key Worker (Leeds)
Together Women —Leeds
- £29,113 a year
- Full-time
- CRM software
- Care experience
- In-person
- Employee assistance programme
Quick apply
11d
Compliance Associate
Zuno Tech Group —Leeds
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
8d
Inventory Control & Quality Assurance Operations Manager
Amazon UK Services Ltd. —Leeds
- Full-time
- Bachelor's degree
- No degree
- Quality control
Tax Associate (ATT) – Indirect Tax - Leeds
PKF Littlejohn —Leeds
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Annual leave
Paralegal
Flint Bishop —Leeds
- Full-time
- Writing skills
- Organisational skills
- Communication skills
- Employee discount
Quick apply
9d
Talent Acquisition Lead
HippoDigital —Leeds
- £40,000 - £50,000 a year
- Hybrid work
- Team management
- Product management
- Recruiting
- Employee discount
19h
High Intensity Support Worker
Together Women —Leeds
- £29,113 a year
- Full-time
- Computer literacy
- Computer skills
- Care plans
- Employee assistance programme
Quick apply
11d
Associate Delivery Manager
NHS England —Leeds
- £49,387 - £56,515 a year
- Full-time
- Annual leave
Associate - Wills, Probate, Tax & Trusts
Flint Bishop —York
- Full-time
- Writing skills
- Business development
- Mentoring
- Employee discount
Quick apply
Associate Director - Assurance
Aqua Consultants —Leeds
- Full-time
- Remote
- Data analysis skills
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Senior Associate - Wills, Probate, Tax & Trusts
Flint Bishop —York
- Full-time
- Writing skills
- Business development
- Team management
- Employee discount
- Life insurance
Quick apply
Senior Associate – Professional Risks
Markel Law LLP —Leeds
- Business development
- Team management
- Mentoring
Quick apply
Financial Planning Administrator
The Progeny Group Limited —Leeds
- Full-time
- Hybrid work
- CRM software
- Maths
- Mentoring
- Employee assistance programme
- Referral programme
Quick apply
Associate Solutions Developer – Engineering Technologies
Jet2.com and Jet2holidays —Leeds Bradford Airport
- Full-time
- Organisational skills
- Python
- HTML
- Profit sharing
Associate Director - FM Operational Readiness
Turner & Townsend —Leeds
- Full-time
- Management
- Business development
- No degree
Quick apply
Associate Director Advisory
Aqua Consultants —Leeds
- Full-time
- Remote
- Business development
- Annual leave
- Employee assistance programme
Quick apply
Senior Associate - Employment Law
Flint Bishop —Leeds
- Full-time
- Writing skills
- Business development
- Team management
- Employee discount
- Life insurance
Quick apply
Senior Associate - Employment Law
Markel Law LLP —Leeds
- Hybrid work
- Business development
- Supervising experience
- Mentoring
Quick apply

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Quality Assurance Associate (Call Centre)

Conduent Public Sector UK Limited -
Leeds

Apply Now

Job details

Full-time
£26,250 a year
14 days ago

Benefits

Annual leave
Free or subsidised travel
On-site parking

Qualifications

Content quality assurance review
Writing skills
ISO 9001
Copy editing
Quality assurance
Quality control
ISO 27001
Business coaching
Communication skills
Internal quality assurance

Full job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Quality Assurance Associate (Call Centre)

This is an exciting opportunity to join an award-winning Company as a Quality Assurance Associate. Conduent are a Global Business Processing Outsource company. The contract in Leeds supports a busy transportation client and involves managing calls, image review, and correspondence.

Contract: Full time, Permanent
Hours: 37.5 hours per week, Monday to Friday.
Site: Office-based at Leeds City Office Park, LS11 5BD
Salary: £26,250

As a Quality Assurance Associate, you will be required to review customer interactions and evaluate performance against our Quality Marking Framework. This role is crucial in ensuring contractual compliance is delivered by our operational teams across the contact centre. The ideal candidate will have experience within a call centre environment with exceptional attention to detail.

Key Responsibilities:

Monitor calls to ensure that customer conversations meet the standards set by the client and mark these against our Quality Marking Framework. Provide constructive feedback to operational colleagues to promote improvement.
Monitor email correspondence and service request interactions to ensure that all elements of the request are responded to. Review the content against our Quality Marking Framework and provide feedback on grammar, spelling and construction of the replies.
Monitor manual reviews conducted by operational colleagues on automated processing to ensure accurate details are captured. Feedback findings timely and accurately to support corrections and improvements to be made.
Maintain task trackers to enable fair distribution of checks carried out across the Quality Team.
Attend and contribute to meetings, calibration sessions and reviews held with various team members and departments representing the quality team and promoting best practice across the business.
Comply with company standards and policies in line with our values including adherence to quality and information security requirements to maintain our ISO9001:2015 & ISO27001:2022 certification.

Essential skills:

Excellent listening skills, understanding of complex queries, and attention to detail.
Ability to produce unbiased constructive feedback to support operational areas with improvement opportunities and coaching content.
Ability to follow instructions, working either independently or with other members of the quality team to deliver results.
Engage with colleagues at all levels.
Excellent verbal, writing & communication skills.
Call centre quality experience (Desired)

What we offer you:

33 days annual leave (inclusive of bank holidays)
Life Assurance Scheme
Private Dental Scheme
Excellent Online Learning Platform
Free Eye Tests
Mentoring Programs

Travel & parking information:

We are based a short 10–15-minute walk from Leeds railway station. Please be aware that parking availability onsite is not guaranteed.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

Apply Now

Refine Your Search

quality assurance associate jobs in york, nyk

Quality Assurance Associate (Call Centre)

Research Associate/Research Fellow in Safe AI Systems

Criminal Justice Key Worker (Leeds)

Compliance Associate

Inventory Control & Quality Assurance Operations Manager

Tax Associate (ATT) – Indirect Tax - Leeds

Paralegal

Talent Acquisition Lead

High Intensity Support Worker

Associate Delivery Manager

Associate - Wills, Probate, Tax & Trusts

Associate Director - Assurance

Senior Associate - Wills, Probate, Tax & Trusts

Senior Associate – Professional Risks

Financial Planning Administrator

Associate Solutions Developer – Engineering Technologies

Associate Director - FM Operational Readiness

Associate Director Advisory

Senior Associate - Employment Law

Senior Associate - Employment Law

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