20 Best jobs in Preston, ENG (Hiring Now!)

HMRC Customer Service Advisor - Preston 391R
HM Revenue and Customs —Preston
You'll be the first point of contact for our customers, providing a first-rate service by telephone, email or web chat. Civil Service Customer Service Test.
£26,637 a year
Store Assistant
Aldi —Preston
You'll do everything from checking off deliveries to dealing with enquiries or ensuring that the shelves are fully stocked with well-presented products.
£12.40 - £13.35 an hour
Warehouse Operative - Bestway Preston
Bestway —Bamber Bridge
From replenishing stock, processing bulk sales through the checkout, picking and packing customer orders, assisting drivers with deliveries to maintaining depot…
Quick apply
4d
Customer Service Advisor
University of Central Lancashire —Preston
The successful applicant will play a key part in enhancing our excellent customer service provision through involvement in the following duties such as…
£26,038 - £28,879 a year
6d
Packaging Operator
Budweiser Brewing Group UK&I —Preston
Undertake the required quality control check to release products. From Bright Beer Tank to final packaged product. Comply with autonomous maintenance routine.
AI Prompt Writer - Part Time Work From Home
Outlier —Blackburn
You should contact your tax and/or immigration advisor with specific questions regarding your circumstances. Experience as a professional writer or editor.
Wacky Warehouse Team Member
Phantom Winger, GreeneKing Plc —Preston
No experience needed, full training given including online modules. Job Types: Part-time, Permanent.
Quick apply
Office Assistant
Facilco —Preston
This role is home based and you will work from home however you must be based in the North West area and be a driver with your own car as there may be…
From £11.50 an hour
Quick apply
4d
Sales Assistant
Smyths Toys —Preston
As a Sales Assistant, you will be expected to provide a high level of customer service, help your team achieve daily targets and ensure that the store is well…
Shopping Centre Operative
Evolve Contract Solutions Ltd —Preston
Provide assistance to customers with car park-related issues or inquiries. Retail sales: 1 year (preferred). Ability to upsell products effectively.
£11.44 - £12.00 an hour
Quick apply
Warehouse Assistant
Northern Label Systems Ltd —Preston
Mistakes are costly to our business and to our customers and therefore *we need a team member who can identify differences in our products and pick orders…
£12 - £13 an hour
Quick apply
Barista
Liv Caffe —Preston
Educate customers about our menu, including seasonal and specialty items. Training to develop your barista skills and product knowledge.
From £12.10 an hour
Quick apply
4d
Call Handler, Broughton, Preston
North West Ambulance Service NHS Trust —Preston
Full Time courses will run up to 10 weeks of training and will start on 14/04/2025 and 21/07/2025 It is a pre-requisite that candidates must successfully…
£24,071 - £25,674 a year
4d
Receptionist
Munchbox Preston —Preston
Taking both cash and card payments via our EPOS system in store, face to face. Packing orders and sending them with drivers. Job Types: Full-time, Part-time.
£11.44 an hour
Quick apply
1d
Bar Team
Revolution Bars Group —Preston
You will be confident and have the ability to engage and make guests feel welcome; alongside this you’ll have a willingness to learn, and thrive in a fast-paced…
5d
Counter Assistant
Ward Field Farm Shop —Preston
Ensuring that customers are served in a professional, efficient and friendly manner. Helping customers with weighing items and dispensing products.
Quick apply
14d
Warehouse Operative (Part-time) - Bestway Preston
Bestway —Bamber Bridge
From replenishing stock, processing bulk sales through the checkout, picking and packing customer orders, assisting drivers with deliveries to maintaining depot…
Quick apply
10d
Tesco Colleague
Tesco —Preston
Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time. Days From time To time.
£12.02 - £13.15 an hour
Quick apply
1d
Customer Sales Advisor
Halfords —Preston
Experience of delivering great customer service, ideally in a retail sales environment. A proactive approach to helping customers and understanding their needs.
2d
Bar Staff
Ashton & Lea Golf Club —Preston
General bar duties and serving customers. We are looking for someone that can deliver a friendly and efficient bar service. Manage stock and minimise waste.
Quick apply
9d

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HMRC Customer Service Advisor - Preston 391R

HM Revenue and Customs - Preston

Apply Now

Job details

Permanent | Part-time | Full-time £26,637 a year

Benefits

Annual leave
Company pension
Work from home

Qualifications

Basic maths
No experience needed
English
HMRC
Communication skills
Welsh

Full job description

Details

Reference number

378665

Salary

£26,637 - £26,637

A Civil Service Pension with an employer contribution of 28.97%

Job grade

Administrative Officer

Contract type

Permanent

Business area

HMRC - Customer Service - Other

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

100

Contents

Location

About the job

Benefits

Things you need to know

Apply and further information

Location

Preston

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

At HMRC we have a vital purpose. We help people pay the correct amount of tax and provide financial support to families and individuals. We make sure money is available to fund the UK’s public services such as hospitals and schools, answering around 50 million calls and handling 15 million items of customer correspondence every year.

Our services support customers on behalf of the entire department, dealing with a broad range of different and complex customer enquiries.

This is a great chance to start your career with HMRC and we offer real opportunities to progress and develop your career with us or the wider Civil Service if you choose.

We’re striving to be the best customer service organisation in the UK, and we need enthusiastic people to help us achieve this.

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

Job description

Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience.

Your primary role will be handling contact from customers effectively and efficiently across different lines of business.

You'll be the first point of contact for our customers, providing a first-rate service by telephone, email or web chat.

The main duties will include:

Speaking to customers on the phone, helping them with their questions or issues.
Helping customers to pay the correct amount of tax at the right time.
Taking payments by phone and via our online services.
Creating customer records and keeping them up to date.
Using webchat and email to support our customers online
Taking payments by phone and via our online services.

The Line of Business you are allocated to is decided at the time a Formal Offer is made depending on where resource is needed.

We work a variety of shifts between 7:45am and 8pm, Monday to Saturday, to make sure we can help customers when they need us.

You will work a maximum of one late shift per week (ending at 8pm) and a maximum of 6 Saturdays each year.

The majority of roles within customer services allow you to work from home two days a week if you choose, this includes Saturday and 8 pm shifts.

On the days you attend the office, you will be working in the location shown in the title heading of this advert.

As a flexible employer, we will consider part-time requests. (Part-time is a minimum of 25 hours per week covering variety of shifts. All shift patterns, working days and hours will be discussed with your manager when you join us. Pay and annual leave will be pro-rata if we can agree your request). However we do require you to complete your training in the office on a full-time basis, usually 6 weeks Monday to Friday between 9am and 5pm.

You can find out more about what it’s like being a Customer Service Advisor at HMRC on the Civil Service Careers website.

Watch these videos to find out more about Customer Service roles at HMRC:

Our Professions – Customer Service Advisor at HMRC

Our Professions – Customer Services Group at HMRC

Our Customer Service Advisor role - all you need to know

Person specification

What are we looking for?

No experience is necessary as you will be fully trained, but we would like you to be comfortable talking on the phone and discussing debt with our customers.

You will also need to be comfortable writing up notes, as this is mainly a phone-based role.

We are looking for individuals with the drive and passion to make a difference to people’s lives, and need people:

With great communication skills, both verbal and written in English language (and Welsh where required)
Dedicated to providing a brilliant customer service
With a can-do attitude and a real passion for supporting people
With the personal resilience to work in a demanding and rewarding environment
Able to provide information both quickly and clearly
Comfortable handling different types of conversations
With an ability to do basic maths calculations

Benefits

Alongside your salary of £26,637, HM Revenue and Customs contributes £7,716 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.

Family friendly policies.

Personal support.

Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Ability and Experience.

To help you prepare, below is a rundown of what to expect during the selection process:

Eligibility form
Civil Service Customer Service Test
Application form
Video interview

We acknowledge that AI can assist you in your application. Find our guidelines here.

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: [email protected]– Use the subject line to insert appropriate wording for example – ‘Please re-open my application – 378665 & vacancy closing date 3rd December 2024 To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

After submission of the first stage of your application, you will be invited to complete a Civil Service Customer Service Test, If you successfully pass the test, you will be invited to complete the final stage of the application.

Guidance and details on how to access the test will be given to you before you take it. Please allow yourself plenty of time to complete it, as there will be no technical help or guaranteed assistance after 08:00am on 03/12/24.

Please complete the online test as soon as possible (within 24 to 48 hours is recommended), the closing date for the test is 14:00 on 03/12/2024. If you fail to complete the online test before the deadline your application will be withdrawn.

Guidance for the test will be available when you are invited to take the test. The test is administered online and accessed via the CS Jobs website.

Please ensure that any technical issues with the test are reported prior to 08:00 on 03/12/2024. There will be no extension to the deadline for completing the test.

Please note:

The online tests will not be available at the following times due to routine maintenance:

Sunday 24 November: Up to 1 hour between 5:00 pm and 8:00 pm
Saturday 30 November: 1:00 am for up to 4 hours

As part of the application process you will be asked to complete a CV. Further details around what this will entail are listed on the application form.

If you are invited to an interview, it will be a video interview, based on Civil Service Strengths. We will send you full instructions on how to access it, what ID you’ll need to show us, and what it involves. Please read through these carefully, it will help you to be fully prepared.

After you receive your interview invite, you’ll have 7 days to complete and submit the interview. If you won't be able to do this in time, please contact us with your reasons before the deadline at [email protected]. Unfortunately, if you don't contact us in time your application will be withdrawn.

If a high number of applications are received, we may implement an interview approach whereby if you fail to achieve the minimum standard on any of the questions, the assessors will not mark the remainder of the interview. If your responses consistently demonstrate the required level in these areas, we will continue with a full evaluation.

To help you develop your skills, you will receive feedback on all scored responses.

Interview dates to be confirmed.

A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should contact the UBS Recruitment Team via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Diversity and Inclusion

At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.

Diverse perspectives and experiences are critical to our success, and we welcome applications from all people, from all backgrounds, with the experience and skills needed to perform this role.

We’re committed to creating a great place to work for all our colleagues here at HMRC and want everyone to feel valued and supported to achieve their potential.

Click here for more information on how we make this happen.

Important information for existing HMRC contractual homeworkers:

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name :

Volume Recruitment Team

Email :

[email protected]

Recruitment team

Email :

[email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.

In the first instance, you should raise the matter directly via [email protected]. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.

Apply Now