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Part-time Reservationist

Kingsmills Hotel
Inverness

Quick apply

Job details

Permanent | Part-time
3 hours ago

Benefits

Free parking
Discounted or free food
Canteen
Discounted gym membership
Employee discount
Gym membership
Referral programme
On-site parking

Qualifications

Hospitality
Sales
Organisational skills
Front desk
Guest services
Phone etiquette
Communication skills
Hotel experience

Full job description

KINGSMILLS HOTEL , INVERNESS

PART-TIME RESERVATIONIST

16 hours over 3 days.

Rate of Pay - above minimum wage

The Kingsmills Hotel Group consists of the luxury 4-star Kingsmills and 5-star Ness Walk hotels. Located in the Scottish Highland capital of Inverness, we have an outstanding reputation for warm hospitality

We are currently seeking a Part-time Reservationist to join our current Team. You will be working within a busy office being manned between the hours of 09.00am-18.00pm Monday to Saturday, (Saturday 09.00-17.00pm), usually one Saturday per month requiring you to work three days. Hours and days can be flexible and discussed with the applicant.

Key Responsibilities -

Manage incoming reservation requests via phone, email, and online platforms.
Provide detailed information about accommodations, amenities, and services offered.
Assist guests with special requests and ensure their needs are met throughout the booking process.
Maintain accurate records of reservations and guest information in the system.
Handle changes or cancellations of reservations professionally and courteously.
Collaborate with other departments to ensure guest satisfaction during their stay.
Stay informed about local attractions and events to provide recommendations to guests.

Skills Required

Strong background in hospitality, with a passion for delivering outstanding guest experiences.
Excellent phone etiquette, ensuring clear and professional communication at all times.
Proven ability to provide exceptional guest services, addressing inquiries and resolving issues promptly.
Familiarity with hotel operations and reservation systems is an advantage.
Strong organisational skills, with attention to detail in managing bookings and guest information.

The kind of person we're looking for

You have fantastic luxury hotel experience within the Reservations/Sales/Front of House .
You're enthusiastic, confident and warm; you like working in an environment where things move and flex
Multi-tasking and expertly navigating a variety of systems are second nature to you
You’re supremely reliable and like to ensure every job is completed to the highest standard consistently
You have excellent organisational skills, impeccable attention to detail and a fantastic ability to prioritise
Flexibility, adapting to changing demands and timescales, as well as using your initiative, are just some of your key skills
Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Kingsmills Brand. You have a positive “can do” attitude to solving problems in a professional and courteous manner
A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
You want to be part of a team that works hard, supports each other and above all has fun along the way

We are looking for a strong candidate who has previous experience within a Front Desk/Reservations Role.

What we do for you;

Highly competitive salary
Meals on shift are provided free of charge
Uniform provided
Free onsite car parking
Access to discount for Accommodation.
Complimentary use of Swimming pool and Gym for you and discount for Friends and Family.
Discount in Food & Beverage at Kingsmills and Ness Walk
Discount in our Spa for treatments
Long Service Awards from 5 years +
Staff events such as Christmas Parties including one for associates’ children.

We are privately owned and offer a fun and supportive environment to work in.

Kingsmills Values - We Aspire!.

Please only apply if you have the relevant requirements that we are looking for.

If you are short listed for interview we will be in touch.

Join our team as a Reservationist and contribute to creating memorable experiences for our guests!

Benefits:

Canteen
Discounted or free food
Employee discount
Free parking
Gym membership
On-site parking
Referral programme

Work Location: In person

Quick apply

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