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Global Assist Specialist (Remote in the UK)

Everbridge -
Remote

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Job details

Full-time
11 days ago

Qualifications

Stakeholder liaison
Case record updates
Microsoft Office Suite
Customer support
Communication skills

Full job description

Everbridge, a global provider of critical communications and enterprise safety solutions, is seeking a Global Assist Specialist to join our team. This remote, home-based position can be located anywhere in the United Kingdom.

This role involves approximately 14 shifts over a 4-week period, divided into 7 day shifts and 7 night shifts. Day shifts run from 6:00 AM to 6:00 PM, while night shifts are from 6:00 PM to 6:00 AM.

We are a technology-driven company specializing in business resilience and critical event management solutions. Among our services, we provide 24/7/365 global assistance to the expatriate and business-traveling employees of our clients.

As an International Operations Responder, you will report to the Lead International Operations Responder and play a vital role in managing initial incident reports, coordinating resource dispatch, handling emergencies, and ensuring effective communication.

What you'll do:

Provide initial response and assistance to client situations worldwide
Collaborate with client stakeholders and manage case lifecycle
Record incident/case details in our Case Management System
Understand client emergency procedures
Coordinate medical treatment and security with clinical team and partners
Collaborate with internal partners on Mass Communications Platforms
Use case management system and Microsoft Office for data administration
Contribute to process and procedure development in line with client requirements
Attend regular team meetings and ensure effective handover/feedback
Escalate issues, risks, and ideas when necessary
Provide support to Intelligence team and other duties as requested

What you'll bring:

Experience in emergency response, customer service, or call center environment
Good communication, interpersonal, and administrative skills, including fluency in English (verbal and written)
Ability to work under pressure and manage multiple tasks simultaneously
Problem-solving and critical thinking abilities
Empathy, professionalism, and calmness in stressful situations
Flexibility to adapt to changing needs and priorities
Self-motivation and proactive approach to work
Proficiency in MS Office and willingness to learn new systems
Excellent customer service skills
Availability to work flexible hours including days, nights, weekends, and holidays.

#LI-HG1

About Everbridge

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.

Learn more at everbridge.com, explore the Everbridge blog, and connect with us on social media.

Equal Employment Opportunity

Everbridge is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.

Employment Practices

Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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