Hsbc Work, Jobs (with Salaries)

Universal Banker (Type 1) RBWM
HSBC Global Services Limited —Aberdeen
- £16,320 a year
- Part-time
- Customer service
- Communication skills
- Employee discount
Business Client Service Specialist
HSBC Global Services Limited —Swansea
- From £27,200 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
12d
Customer Service Advisor
HSBC Global Services Limited —Leeds
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
Customer Service Representative
HSBC Global Services Limited —London
- From £25,500 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
11d
Universal Banker
HSBC Global Services Limited —Great Yarmouth
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
12d
Customer Services Consultant
HSBC Global Services Limited —Croydon
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
Platform Analyst
HSBC Global Services Limited —Edinburgh
- Full-time
- Data analysis skills
- Project management
- Agile
1d
Relationship Manager - SME Business Banking
HSBC Global Services Limited —Swansea
- Full-time
- Customer service
- Business development
- Communication skills
12d
Customer Service Representative - Canary Wharf, London
HSBC Global Services Limited —London
- From £27,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
7d
Middle Office Desk Support Analyst
HSBC Global Services Limited —London
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
22h
Customer Experience Representative
HSBC Global Services Limited —St Helier
- Full-time
- Communication skills
Premier Relationship Officer
HSBC Global Services Limited —St. Helier
- Full-time
- Customer service
- Administrative experience
- Organisational skills
8d
Premier Wealth Relationship Manager
HSBC Global Services Limited —St Helier
- Full-time
- Customer service
- Retail management
- Banking
Real Estate Administrator
HSBC Global Services Limited —Edinburgh
- Full-time
- Hybrid work
7d
Senior Account Manager
HSBC Global Services Limited —Edinburgh
- Full-time
- Spanish
- Communication skills
6d
Client Service Executive
HSBC Global Services Limited —Guernsey
- Full-time
- Organisational skills
- Communication skills
6d
Alternatives Senior Business Analyst
HSBC Global Services Limited —London
- Full-time
- Data analysis skills
- SQL
- Communication skills
12d
Associate I - Warehouse Finance Fintech
HSBC Global Services Limited —London
- Full-time
- Hybrid work
- Time management
5d
Conversational Banking Strategy Manager
HSBC Global Services Limited —Chester
- Full-time
- Management
- Communication skills
22h
Global Technology/Semiconductors Equitiy Analyst
HSBC Global Services Limited —London
- Full-time
- Organisational skills
- Time management
5d

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Universal Banker (Type 1) RBWM

HSBC Global Services Limited -
Aberdeen

Apply Now

Job details

Part-time
£16,320 a year

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

Job Title: Universal Banker (Type 1) RBWM

What you'll do

As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you’ll:

Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience
Play an integral part in customer education around HSBC digital services and fraud awareness
Identify customers who are in vulnerable situations and determine the best way we can support them
Help our customers with more complex banking needs to ensure they feel supported in their choices

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
The ability to take ownership of customer enquiries through to resolution, you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
Be resilient to a continuous changing environment

When & where you'll work

This is a part-time role that requires you to work 21 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Applications are open to UK Residents over the age of 18 currently with the valid right to work in the UK for a minimum of 14 months, we are unable to offer sponsorship for this role. This is a part-time position that requires you to work 21 hours per week. Please note if you are on a student visa that does not allow you to work 21 hours per week, unfortunately, we will not be able to progress your application.

There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 10 days in total.

The expectation is that for the first two weeks candidate works full time and completes the required job training.

As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive starting salary of £16,320 based on 21 hours per week, plus an annual discretionary performance bonus.

You’ll also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
Perks at Work Benefit where you will be able to access to 30,000+ national and local employee discounts
A market-leading employer pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary

Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.

Opening up a world of opportunity.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected]

Apply Now

Refine Your Search

hsbc jobs

Universal Banker (Type 1) RBWM

Business Client Service Specialist

Customer Service Advisor

Customer Service Representative

Universal Banker

Customer Services Consultant

Platform Analyst

Relationship Manager - SME Business Banking

Customer Service Representative - Canary Wharf, London

Middle Office Desk Support Analyst

Customer Experience Representative

Premier Relationship Officer

Premier Wealth Relationship Manager

Real Estate Administrator

Senior Account Manager

Client Service Executive

Alternatives Senior Business Analyst

Associate I - Warehouse Finance Fintech

Conversational Banking Strategy Manager

Global Technology/Semiconductors Equitiy Analyst

I want to receive the latest job alerts for hsbc

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