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Onboarding Specialist

Inspired -
Remote

Apply Now

Job details

Permanent | Full-time
10 days ago

Benefits

Company pension
Life insurance

Qualifications

Energy and utilities experience
Client engagement
Stakeholder liaison
Ticket management
Business analysis
Microsoft Office Suite
Continuous improvement
Customer support
Customer interaction
Business requirements

Full job description

Location

Remote

Vacancy Type

Permanent/Full Time

Job Summary

Inspired is a market leading, technology-enabled provider of energy and sustainability solutions in the UK - supporting businesses to transition to net zero carbon and manage their response to climate change.

Established in 2000, we became the first publicly quoted advisor following a successful AIM debut in 2011. We are now the UK’s number one destination for businesses seeking expert insight and advisory services to help them manage their energy costs, reduce their carbon emissions and prove their net zero carbon and ESG strategies to their investors and customers

We are looking for an Onboarding Specialist to join our successful team. This role is hybrid, with occasional visits to our Kirkham (Lancashire) head office required.

Role and Responsibilities

Working within the Continuous Improvement Group (CIG), the Onboarding Specialist is responsible for ensuring a high level of customer satisfaction via accurate and thorough onboarding of clients and data to external and internal stakeholders.

They are responsible for proactive management of client deliverables and data on either a scheduled or ad-hoc basis in line with our SLAs, and escalating issues as required to ensure that customer satisfaction is maintained.

The Onboarding Specialist will also be involved in the development and testing of new process deliverables or mechanisms as Inspired look to continuously improve upon its service offering.

The successful candidate's responsibilities will include but not be limited to:

Providing a first-class client experience to internal and external stakeholders
Project management of onboarding processes with clients and internal stakeholders
Collating and handling large amounts of data
Accountability for ensuring allocated tasks are completed to the highest level of accuracy and in line with SLAs
Handling complex supply contracts and ensuring they are configured accurately to ensure robust invoice validation
Working directly with clients including attending conference calls and meetings with customers as required
Understand and adhere to operational processes and procedures to manage workload and ensure business continuity
Build and maintain a knowledge of the energy industry
Supporting the wider team to ensure all client SLAs are met
Supporting internal and external stakeholders with data and supply contract related issues
Work with other Inspired teams to ensure client expectations are met, assisting with specification and development where required
Support the refinement and improvement of business processes
Read and comply with the company Health & Safety Policy; taking reasonable care for the Health & Safety of themselves and others; co-operate with managers and other employees in fulfilling our objectives and statutory duties.

Qualifications and Experience Requirements

Essential:

A strong knowledge of Microsoft Office applications, particularly excel
Energy/Water industry knowledge and experience
Experience working in a client-facing role, building strong relationships with customers and stakeholders.
Proven experience handling, cleansing and validating large volumes of data.
Experience working with service delivery, onboarding or implementation processes.
Experience investigating and resolving data quality issues with third-party providers and external stakeholders.
Experience coordinating activities across multiple teams to deliver client requirements.
Experience working with service level agreements (SLAs), trackers or performance metrics.
Customer Service Skills: Be polite, conscientious. Engage with a can-do attitude

Desirable:

Previous experience within the energy, utilities or sustainability sector.
Knowledge of electricity and gas industry data flows, DNOs, suppliers, meter operators, data collectors and energy contracts.
Experience configuring or validating complex supply contracts and bill validation systems.
Experience working with CRM systems and workflow management tools.
Experience gathering and documenting business requirements for reporting, automation or system enhancements.
Experience supporting offshore or remote operational teams.
Familiarity with invoice validation, estate management or energy portfolio management systems
Experience identifying process improvements and implementing more efficient ways of working.
Experience managing and prioritising work queues, tickets or service desk activities.

What we offer

Training and development opportunities
Company pension
Life insurance
Enhanced maternity and paternity
Benefits portal, with a wide range of benefits
4pm finish on Friday

If you are interested in the role and would like to be considered, please apply now and a member of our In House Recruitment Team will be in touch. Good Luck!

If you require any reasonable adjustments during the recruitment process, please let us know.

Apply Now

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