20 Best office remediation specialist jobs in London, ENG (Hiring Now!)

Customer Support Specialist
Great Lakes Insurance SE —London
Identify opportunities for Great Lakes to meet the Consumer Principle (Principle 12) ‘A firm must act to deliver good outcomes for retail customers’ through…
Trade Support Specialist
Millennium Management —London
Interest rate derivatives, credit, bonds, F&O and FX products (both cash and derivatives), as well as all Equity products.
Data Centre Technician
Barclays —Slough
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Financial Crime Specialist
Northern Trust Corp. —London
The Financial Crime Specialist will support key pillars of the Program, responsible for financial crime risk across the compliance lifecycle with a particular…
Senior Specialist, Data Privacy
Kroll —London
Minimum 2-3 years in a legal or compliance function with privacy-related responsibilities. Respond to data subject and third-party queries or complaints that…
Algorithmic Trading Risk Management Specialist
Deutsche Bank —London
As a second line of defense function, NFRM is responsible for oversight across all aspects of non-financial risk (NFR), including risk identification and…
Cleaning Restoration Operatives
See Brilliance Ltd —London
Clean driving licence is essential. Based in Newbury you will not be required to attend the offices on a daily basis but instead commute directly from your home…
£7 - £13 an hour
Quick apply
Cyber Security Analyst
Charles Jenson —London
Assisting in day-to-day administration of Privilege access management solution. Information Security: 3 years (required).
£50,000 - £75,000 a year
Quick apply
Quality Assurance Specialist
Toyota Financial Services, KINTO and KINTO JOIN —Epsom
Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service. Collating results from monitoring activities providing data…
Quick apply
Data Protection Officer - London
Thunes —London
Assist in the negotiation of data processing agreements with the group's customers and maintenance of related templates.
Quick apply
Remediation Validation Specialist (Audit/Risk)
Northern Trust Corp. —London
Maintains familiarization and technical expertise with the assigned business unit(s) including organizational structure, personnel, activities and products, new…
Specialist - Cyber Risk
Aker Solutions —London
Professional Experience: Extensive experience in OT/ICS security, with a focus on offensive security/penetration testing, network architecture, and a proven…
10d
Controls Specialist
Wickes —Watford
Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme.
2d
3RD LINE ENGINEER
Cloud Decisions —London
The position requires the candidate to be on-site three days a week, commuting to London, where they will provide expert 3rd line support for project-related…
Up to £65,000 a year
Vice President, Product Manager Liquidity Management
MUFG - United Kingdom (BTMU) —London
Consult and provide product expertise to sales teams, relationship managers, other internal stakeholders and potentially customers.
Manager, Project Risk
Worley —London
Developing and implementing risk assessment criteria as part of a project risk register. Preparing, updating, and maintaining project Risk Management activities…
21h
Site Technician
Englobe Corp. —Redhill
The role involves helping to manage the treatment of contaminated soil and organic materials, from reception to processing, final assessment and disposal.
Quick apply
1d
Network Security Consultant (Check Point)
Integrity360 —London
Establish access control policies and mechanisms to control network access. Death-in-Service cover, covering 2 times your basic salary.
Quick apply
Junior Technologist - Footwear (FTC)
New Look —London
We partner with Buying, Merchandising and Design, as well as Sourcing and Sustainability to make sure quality and value are designed and engineered into our…
Quick apply
Information Governance Lead - Compliance & Assurance - Counter Terrorism Policing HQ
Metropolitan Police —West Brompton
Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post.
£42,232 - £50,385 a year
2d

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Customer Support Specialist

Great Lakes Insurance SE London

Apply Now

Job details

Qualifications

Complaint handling
Communication skills

Full job description

Customer Support Specialist

Company
Great Lakes Insurance SE
Location
London , United Kingdom

Together, we engage with everything we have and are, to help humankind act braver and better.

About Great Lakes Insurance SE:

As specialty provider of primary insurance services in the UK, Great Lakes London Branch (“GLLB”) is a substantial part of Great Lakes Insurance SE in Munich. Our interlocked business model is to seize opportunities closely connected to the reinsurance core business and innovation opportunities, in our role as an integral part of the Munich Re Group. Great Lakes Insurance SE operates from its headquarters in Munich, and via branch offices in UK, Ireland, Switzerland, Italy and Australia.

Great Lakes Insurance UK Limited (“GLLS”), regulated by Prudential Regulation Authority and the Financial Conduct Authority, is a fully owned subsidiary of Great Lakes Insurance SE and acts as the preferred facilitator of agency insurance business in the UK in the post-Brexit world.

About the role:

This individual will perform assessment on customer support offered by Great Lakes outsourced service providers to ensure it meets the Financial Conduct Authority (FCA) Consumer Duty requirements. They will review communications and services against Great Lakes’ expected standards and make recommendations for remedial actions.

Key Responsibilities:

Organise and complete assessments of the support provided by outsourced service providers who distribute and/or service products in scope of the FCAs (Financial Conduct Authority) Consumer Duty on behalf of Great Lakes.

Specifically evaluate written and verbal communications against a set of standards to test that it meets the requirements. Feedback findings and recommendations, keep records and manage remediations through to conclusion.

Keep records of assessments and provide management reports as requested.

Identify opportunities for Great Lakes to meet the Consumer Principle (Principle 12) ‘A firm must act to deliver good outcomes for retail customers’ through assessments and monitoring remedial plans.

Answer emails, phone calls and letters from customers, ensuring they receive the support they need and that the standards set out in the FCA’s Consumer Duty rules, and the Great Lakes Vulnerable Customers policy are met.

Handle enquiries directly addressed to the Complaint Management Function. Identify and record any complaints and acknowledge the complaint within 5 days. Get in touch with internal and external third parties to gather information pertinent to the matters raised by the customer. Draft a response and coordinate with the Manager to reply with 8 weeks of receiving the complaint.

Deputise for the Complaint Manager as required.

Competencies:

Nimble learning (we think big) – you actively learn by tackling new problems and trying out new solutions, quickly learning from both successes and failures.

Collaborates (we lead the ‘we’) – you work together with others in your team, the department and wider business (where relevant) to meet shared commitments.

Optimises work processes (we grow with our clients) – you know the most effective and efficient processes to get things done and are constantly assessing how they can be improved.

Resourcefulness (we care and dare) – you find a way to get things done with the best use of the resources available to you, knowing when to ask for support from others, but also offering your support to others where you feel your expertise, knowledge and skills can add value.

Communicates effectively (we are clear and authentic) – you communicate clearly and appropriately with your audience. You also share ideas, learn from others and keep stakeholders informed about progress, problems, opportunities and solutions, soliciting feedback along the way.

Key Skills & Experience:

Insurance (or Financial Service) complaint handling and customer experience

Passion to perform and willingness to take on responsibility

Is committed, has team spirit and an integrative personality

Able to work independently, is organised and can prioritise workload

Excellent communication skills both verbal and written

Qualifications and Educational Requirements:

Degree level or the equivalent experience.

Thought Leaders:

You will demonstrate inclusive behaviour and encourage your colleagues to play an active role in creating an inclusive culture as well.

You will treat your colleagues and sales and business partners fairly and with respect.

Regulatory & Conduct Requirements:

In addition to the responsibilities set out above, the role/function will also become responsible for:

Ensure compliance with Insurance Distribution Directive

Ensuring compliance with Munich Re’s Code of Conduct and the FCA Conduct Rules

At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

Apply now!

Apply Now

office remediation specialist jobs in London, ENG

Customer Support Specialist

Trade Support Specialist

Data Centre Technician

Financial Crime Specialist

Senior Specialist, Data Privacy

Algorithmic Trading Risk Management Specialist

Cleaning Restoration Operatives

Cyber Security Analyst

Quality Assurance Specialist

Data Protection Officer - London

Remediation Validation Specialist (Audit/Risk)

Specialist - Cyber Risk

Controls Specialist

3RD LINE ENGINEER

Vice President, Product Manager Liquidity Management

Manager, Project Risk

Site Technician

Network Security Consultant (Check Point)

Junior Technologist - Footwear (FTC)

Information Governance Lead - Compliance & Assurance - Counter Terrorism Policing HQ

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