Optical process Work, Jobs (with Salaries)

Medevac Specialist
International Medical Group —Remote
- £28,500 - £31,000 a year
- Weekend availability
- Remote
- Customer service
- Communication skills
Assistance Team Leader
International Medical Group —Remote
- £31,500 - £35,000 a year
- Full-time
- Remote
- Management
- Continuous improvement
- Leadership
Motor Recoveries Handler
Activate Group Limited —Remote
- Full-time
- Remote
- Organisational skills
- Communication skills
- Negotiation
Quick apply
Senior SDET
Semble —Remote
- £65,000 - £75,000 a year
- Remote
- DevOps
- AWS
- JavaScript
Quick apply
5d
Software Project Manager
TwinStream —Remote
- £75,000 - £90,000 a year
- Remote
- Agile
- Communication skills
- Annual leave
Quick apply
7d
Night Team Leader
International Medical Group —Remote
- £31,500 - £35,000 a year
- Weekend availability
- Remote
- Management
- Customer service
- Organisational skills
Preauthorisation Case Manager
International Medical Group —Remote
- £24,800 - £26,715 a year
- Full-time
- Remote
- Spanish
- Customer service
- Microsoft Office
5d
Cognitive Behavourial Therapist
IPRS Health —Remote
- £47,000 - £49,000 a year
- Monday to Friday
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Computer literacy
- Annual leave
- Employee assistance programme
Quick apply
5d
Independent Advocate
POhWER —Remote
- £25,877.80 a year
- Part-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
7d
Marketing Manager
Jacobs Enforcement —Remote
- £40,000 - £60,000 a year
- Full-time
- Remote
- Organisational skills
- In-person
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Talent Acquisition Specialist
Atomic —Remote
- Hybrid work
- Annual leave
- Flexible schedule
Apprenticeship Learning Coach - Construction
CIOB —Remote
- £47,795 a year
- Full-time
- Remote
- Customer service
- Microsoft Office
- IT
- Employee assistance programme
Quick apply
12h
Repairs, Investment and Compliance Assistant
The Wheatley Group —Glasgow
- £32,458 - £35,620 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Employee assistance programme
4d
Optical Interconnect Process Engineer
OLIX —London
- Full-time
- Doctoral degree
- Engineering
- Master's degree
- Annual leave
Assistant Editor (Master's/PhD holder) - Sensors
MDPI UK —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Library Services (Junior Learning Environment Officer)
Activate Learning —Farnham
- £33,293 a year
- Customer service
- IT
- Communication skills
- Free parking
- Annual leave
11d
Customer Support - Manager, LONDON
nsave —London
- Full-time
- Communication skills
- Annual leave
- Gym membership
Quick apply
Research Analyst
Neudata —London
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Referral programme
Quick apply
3d
Living Well Co-ordinator
Wythenshawe Community Housing Group —Manchester
- £36,782.54 a year
- Full-time
- Organisational skills
- Annual leave
- Gym membership
19h
Performance Analyst (Operations)
Everflow —Peterlee
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- SQL
- Free parking
- Annual leave

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Medevac Specialist

International Medical Group -
Remote

Apply Now

Job details

Full-time
£28,500 - £31,000 a year

Benefits

Company pension
Private medical insurance

Qualifications

Customer service
Communication skills

Full job description

Critical Care & Transport Case Manager

Working Model: Remote
Salary: £28,500 – £31,000 + comprehensive benefits
Working Pattern: 4 on, 4 off

Are you ready to take the next step in your career and make a meaningful impact? We’re looking for a Critical Care & Transport Case Manager to join our expert team, supporting members around the world during complex and critical situations.

This is a unique opportunity to work in a fast-paced, internationally focused environment, managing high-value and sensitive cases while developing your expertise within the insurance and healthcare space.

About the Role

In this role, you’ll take ownership of complex medical cases, including evacuations, repatriations, and critical care scenarios. Working closely with our Medical Team, providers, and internal stakeholders, you’ll ensure cases are managed efficiently, professionally, and with empathy.

You’ll also play a key role in supporting and mentoring junior Case Managers, contributing to team development and service excellence.

This is a highly rewarding role where your work directly impacts people during some of their most critical moments.

Key Responsibilities

Manage complex cases including:
- Medical evacuations and repatriations (commercial and air ambulance)
- Intensive care and high-dependency admissions
- Long-term inpatient cases (9+ days)
- High-risk country admissions and private hospital evacuations
- Repatriation of mortal remains
Collaborate with medical professionals to review and manage ongoing cases
Maintain clear, professional communication with all stakeholders
Ensure all service level agreements (SLAs) and key performance indicators (KPIs) are met
Accurately update financial reserves and cost projections
Review and approve transportation invoices, ensuring accuracy and timely payments
Support with customer service and pharmaceutical cases when required
Identify and escalate risks, issues, or service improvements
Provide guidance, coaching, and support to junior team members

What We’re Looking For

Experience in claims handling, case management, or a high-paced customer service environment
- 2+ years claims/case management experience, OR
- 3+ years customer service experience (contact centre preferred)
Strong communication skills with a professional, empathetic approach
Ability to manage complex, sensitive situations under pressure
Excellent organisational and decision-making skills
A proactive and team-oriented mindset

Desirable:

Experience in insurance, healthcare, or assistance environments
Knowledge of claims processes and policy interpretation
Additional language skills

Working Pattern

Training: Monday – Friday, 09:00 – 17:30
Post-training transition: 5 on / 2 off (including approx. 1 in 3 weekends) with shifts between 08:00 – 20:30
After probation: 4 on / 4 off, 08:00 – 20:00

What We Offer

Fully remote working
Structured training and ongoing support to help you succeed
Opportunity to gain experience within international private medical insurance
A collaborative, professional, and supportive working environment

Benefits Package

Bupa dental cover to support your oral health
Health Shield cash plan (including optical and everyday healthcare)
Comprehensive travel insurance for added peace of mind
Royal London pension scheme to support your future
Death in service benefit for financial protection
Paid volunteer days to give back to causes that matter to you
Birthday day off + Christmas Eve off
22 days holiday + 8 bank holidays (increasing to 30 days with tenure, pro-rated depending on shift pattern)

Why Join Us?

You’ll be joining a team of experienced, supportive, and dedicated professionals, with real opportunities to learn, grow, and advance your career.

At IMG, we’re committed to helping you realise your potential — whether you’re looking to advance your career or take on a new challenge, this is the place to do it.

Apply today and take the next step in your career.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

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Refine Your Search

optical process jobs

Medevac Specialist

Assistance Team Leader

Motor Recoveries Handler

Senior SDET

Software Project Manager

Night Team Leader

Preauthorisation Case Manager

Cognitive Behavourial Therapist

Independent Advocate

Marketing Manager

Talent Acquisition Specialist

Apprenticeship Learning Coach - Construction

Repairs, Investment and Compliance Assistant

Optical Interconnect Process Engineer

Assistant Editor (Master's/PhD holder) - Sensors

Library Services (Junior Learning Environment Officer)

Customer Support - Manager, LONDON

Research Analyst

Living Well Co-ordinator

Performance Analyst (Operations)

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