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Order Management Associate

Fanatics Collectibles
London

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Job details

Qualifications

Microsoft Excel
Customer service
Trello
Logistics
Warehouse management system
English
Bachelor's degree
B2B
Italian
German

Full job description

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Team

Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.

Role Summary

We're looking for a detail-oriented and proactive Order Management Associate to support our growing international operations. This role plays a critical part in ensuring smooth and accurate order flow across both B2B and B2C channels, working closely with our 3PL partner, internal systems, and cross-functional teams. You'll be responsible for monitoring daily order execution, troubleshooting exceptions, and helping us deliver a best-in-class customer experience.

Responsibilities

Ensure timely and accurate processing of B2B and B2C orders via the Order Management System, coordinating closely with 3PL partners and internal stakeholders
Monitor and resolve system and operational exceptions (e.g. address issues, stock availability, fulfilment delays) in collaboration with internal and external teams
Review and validate order data across D365, Trello, and WMS platforms to ensure fulfilment alignment and accurate customer shipments
Identify, prioritize, and escalate urgent or complex orders (e.g. eCommerce promotions, high-net-worth clients, high-profile retail shipments)
Coordinate inventory availability and allocations with the Fulfilment & Returns Manager and 3PL against open orders
Support returns processing by liaising with Customer Service and 3PL to ensure timely returns handling and credit issuance
Assist in preparing daily/weekly reporting on order flow and exceptions; support audits and performance reviews with relevant data
Contribute to continuous improvement initiatives to enhance accuracy, speed, and system integration across platforms

Skills and Experience Required

2+ years of experience in order management, logistics coordination, or supply chain support (preferably in a B2B/B2C environment)
Bachelor's degree or equivalent experience preferred
Familiarity with Order Management Systems (OMS), Warehouse Management Systems (WMS), Microsoft Dynamics 365 (D365), Excel, and collaboration tools such as Trello and Slack
Hands-on experience managing order processing, exception handling, and cross-functional coordination
Strong attention to detail with the ability to stay organized and reliable under pressure
Analytical mindset with strong problem-solving skills and a customer-first orientation
Team player with an ownership mindset and ability to collaborate across fulfilment, customer service, and commercial teams
Ability to adapt quickly and operate effectively in a fast-paced, evolving environment
Fluent in English (spoken and written); additional languages such as Italian or German are a plus

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

Subject to applicable laws, Fanatics Collectibles may choose to run a background check.

Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

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