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Operations & Scheduling Administrator

Creative Behavioural Solutions
Remote

Quick apply

Job details

Part-time | Self-employed | Zero hours contract | Freelance
£24,820 - £27,000 a year
3 hours ago

Benefits

Annual leave

Qualifications

Google Docs
Accounting software
Xero
Administrative experience
PeopleSoft
QuickBooks
Organisational skills
Payroll
HRIS
Communication skills
Workday
Time management

Full job description

Operations & Scheduling Administrator

Creative Behavioural Solutions (CBS)

Job Overview

Creative Behavioural Solutions (CBS) provides specialist Applied Behaviour Analysis (ABA) services to children and young people across home, school, and community settings throughout London.

We are seeking an experienced and highly organised Operations & Scheduling Administrator to support the day-to-day running of our services. This role is central to ensuring staff schedules, timesheets, payroll administration, sickness absence management, and client services run smoothly.

The successful candidate will be proactive, detail-oriented, confident managing multiple priorities, and comfortable working independently in a fast-paced environment.

Key ResponsibilitiesScheduling & Workforce Coordination

Manage therapist and tutor schedules across multiple clients and locations.
Coordinate sickness absence cover and schedule changes.
Liaise with therapists, supervisors, and families regarding timetable amendments.
Ensure staff allocations are accurately reflected across all systems.
Monitor staffing levels and escalate concerns regarding service delivery.

Payroll & Timesheet Administration

Review, verify, and process staff timesheets.
Monitor timesheet submissions and follow up outstanding records.
Prepare payroll information for submission.
Assist with payroll queries and record keeping.
Maintain accurate records of annual leave, sickness absence, and other staff absences.

Systems Management

Manage and maintain records across:
Connecteam
HiRasmus
Xero
Google Workspace (Drive, Docs, Sheets, Calendar)
Ensure client and staff records remain accurate and up to date.
Generate reports and data required by management.

General Operations Administration

Monitor and respond to administrative enquiries.
Support onboarding of new staff and clients.
Maintain compliance documentation and personnel records.
Prepare letters, reports, and operational documentation.
Assist management with service coordination and operational projects.
Support invoice preparation and administration where required.

Essential Experience & Skills

The successful candidate must have:

Previous experience in an administrative, scheduling, operations, or service coordination role.
Experience coordinating staff rotas or workforce scheduling.
Experience supporting payroll administration and timesheet management.
Strong organisational and time management skills.
Excellent written and verbal communication skills.
High attention to detail and accuracy.
Ability to manage confidential information appropriately.
Ability to work independently and prioritise competing demands.

Highly Desirable Experience

Experience using one or more of the following systems:

Connecteam
HiRasmus
Xero
Google Workspace

Experience working within one or more of the following sectors:

Education
Special Educational Needs (SEN)
Therapy Services
Healthcare
Social Care

Knowledge of:

Staff scheduling and rota management
Sickness absence procedures
Payroll administration
Employment documentation
Service coordination

Personal Qualities

We are looking for someone who is:

Proactive and solutions-focused
Reliable and dependable
Calm under pressure
Professional and approachable
Confident communicating with staff, families, and professionals
Comfortable managing unexpected staffing and scheduling challenges

Hours & Salary

Part-time: 10–30 hours per week (flexible)
Hybrid/remote working considered
£15–£18 per hour depending on experience

Why Join CBS?

This role offers the opportunity to play a key part in supporting a growing organisation that provides meaningful support to children and young people with additional needs. The successful candidate will work closely with senior management and have the opportunity to develop alongside the organisation.

Pay: £24,820.00-£27,000.00 per year

Work Location: Remote

Quick apply

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