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IT Helpdesk Intern

Albourne Partners -
London

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Job details

Internship
7 days ago

Benefits

Health & wellbeing programme
Free flu jabs

Qualifications

Windows
Microsoft Office
Communication skills
CompTIA A+

Full job description

Vacancy Name

IT Helpdesk Intern

Vacancy No

VN10575

Status

Active

Country

United Kingdom

Region

UK and Branches

City

LONDON

Description

Onsite 5 days a week, London Victoria
3 Months
Provisional start date: Sep/ Oct

Job Summary:
The IT Intern will work closely alongside the Systems Administrator to support employees in our London Victoria office and wider global IT Function with day-to-day helpdesk activities.

Key Responsibilities

Accountabilities:

Support cloud deployment activities
Organise and maintain the IT workspace and storage areas
Identify faulty machines to ensure they are securely wiped
Prepare equipment for recycling and wipe decommissioned machines that remain operational
Installing Microsoft windows onto laptops
Help create and maintain an up-to-date inventory of all laptops
Verify that IT equipment is properly allocated to the relevant users and that records remain up to date.
Ensure desks are set up correctly, with equipment in place and cables managed neatly and safely.
Inspect meeting rooms to confirm that equipment, desk arrangements and cable management meet expected office standards.
Train towards providing IT helpdesk cover for the London office.
Learn to be an initial point of contact for resolution of desktop/laptop related problems in a 280+ customer enterprise
Learn to troubleshoot research, diagnose, document and resolve technical issues surrounding windows 11, MS Office applications, email, other special applications, internet connections and hardware/peripheral equipment
Document, track, resolve and report on problem and work orders
Assist with office duties; answering the office phone, bringing in guests and deliveries.

Key Requirements

Other Requirements:

Work 5 days a week onsite in our London office
Relevant qualification degree or CompTIA A+, Microsoft 365 Certified Fundamentals, or ITIL v4.or equivalent
Enjoys problem solving
Exceptional customer service, patience, multitasking, and the ability to clearly explain fixes to non-technical users.
Excellent written and verbal communication skills
Interest in building a high level of knowledge regarding systems, technology, and communications
1st Line experience (desirable but not essential)
Personable and approachable demeanour and with strong interpersonal skills

Benefits & Perks:

Competitive salary
Wellness program (massages, healthy snacks, flu jabs)
Weekly office socials

At Albourne we believe a diverse, inclusive, and equitable workplace is one where all employees feel valued and respected.
All reasonable facilities will be provided for applicants and staff with disabilities to enable them to perform their roles.

Employment Type

Internship

Apply Now

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