20 Best work from home social media jobs (Hiring Now!)

Social Media Advisor
First Bus —Leeds
Engaging with a wide ranging demographic of customers to resolve social media queries in real time, using your communication and problem-solving skills to…
£23,000 a year
3d
Social Media Content Creator - MyGo
MyGo —Remote
This role will provide the successful candidate with not just job satisfaction, but the creation of a portfolio of evidence demonstrating their role in real…
Estimated: £100 a day
Quick apply
Freelance Social Media Manager
Lethally Her —Remote
Cultivate and grow an online community around Lethally Here's products/services. Stay updated on industry trends and competitor activities to keep Lethally Here…
Estimated: £13.50 - £20.00 an hour
Quick apply
6d
Social Media co-ordinator and Marketing Assistant
Outbreak Fest —Remote
Putting shows onsale, collecting ticketing counts and producing sales reports weekly. Previous experience organising events, dealing with venues, booking agents…
Estimated: £15 an hour
Quick apply
Social Media Influencer
Celebvibez —Remote
Dancing, Singing, Dj, Make up, Vlogging, Talk host, GRWM and so on. Job Type: Zero hours contract.
Estimated: £10.42 - £15.00 an hour
Quick apply
8d
Freelance Social Media Manager
Lazer Group —Remote
Develop and implement social media strategies to increase brand awareness and engagement. Proven experience in managing social media platforms for a brand or…
Estimated: £15 an hour
Quick apply
Social Media Sales Assistant (Part Time)
SJ SOCIAL LTD —Remote
We are looking for a sales and chat expert to be responsible for promoting sales through DMs and PPV content. How to speak to customers with good service.
Estimated: From £11.50 an hour
Quick apply
8d
Marketing and Social Media Apprentice
Soccersixes —Remote
This is an exciting opportunity for a school leaver aged 16-18 years old. Develop and implement social media strategies to increase brand awareness and…
Estimated: From £6 an hour
Quick apply
Social Media Intern
Rahisi LTD —Remote
Prior experience in managing and expanding social media accounts (essential). Studied or currently studying marketing or social media (not essential).
Estimated: £10.6K - £11.8K a year
Quick apply
6d
Social Media & Community Manager
For The Creators —Remote
Social media Management*: Proactively manage our social media accounts, planning and uploading content daily across multiple different social media and digital…
Estimated: From £27,000 a year
Quick apply
10d
Social Media Marketing
FLF Media —Remote
Social Media Strategy:* Develop and execute a comprehensive social media strategy tailored to our competition business, with a focus on increasing brand…
Estimated: £11 - £12 an hour
Quick apply
13d
Social Media Manager & Content Creator
WRC Holdings Ltd —Remote
*UGC Initiatives:* Strategize and implement user-generated content campaigns to boost our community-driven brand presence. Social media: 1 year (preferred).
Estimated: £16,061 - £37,466 a year
Quick apply
Social Media Manager and Content Creator
Natural Spa Factory —Remote
You will play a pivotal role in enhancing our online presence, engaging our audience, and driving brand awareness. Content creation: 2 years (preferred).
Estimated: £40,000 - £50,000 a year
Quick apply
5d
Social Media Content Creator
GS LTD —Remote
Fitness Content Creation: 2 years (required). Social media: 1 year (required). We are an e-commerce brand known for innovative Glute-Focused portable fitness…
Estimated: £15 an hour
Quick apply
Social Media Manager
Forex Funders —Remote
Knowledge of social listening tools to monitor brand mentions and sentiment analysis. Develop and implement social media strategies to increase brand awareness…
Estimated: £33,932 - £36,381 a year
Quick apply
Content and Policy Administrator
ADO —Remote
Proofing and releasing approved content in a variety of formats including policies, procedures, platform content for our customers, website and social media…
Estimated: £22,000 - £28,000 a year
Quick apply
6d
Social Media Manager
HugeInc —London
Develop the social media strategy with creative content and campaign ideas tailored to each social media channel that supports our marketing and growth plan.
Estimated: £43.2K - £54.7K a year
Quick apply
7d
Social Media Manager
World Mobile —Greater London
Monitor and respond to community feedback, comments and questions across our social media channels with the aim of increasing trust and loyalty.
Estimated: £30,000 - £35,000 a year
Quick apply
Junior Paid Social Executive
Dunelm —Leicester
Work in a highly collaborative manner – attending campaign planning and results meetings, reporting back on campaign results and next steps.
Estimated: £22.2K - £28.1K a year
4d
Digital Marketing Assistant
Mongoose Social Limited —Remote
You will primarily be working alongside both digital marketing, and in-house sales teams. Assist in the creation of resources for our sales teams, including…
Estimated: £18,000 a year
Quick apply
7d

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Social Media Advisor

First Bus - Leeds

Apply Now

Job details

Permanent | Full-time £23,000 a year 3 days ago

Qualifications

Social media management
Customer service
Continuous improvement
IT
Communication skills

Full job description

Job Title: Social Media Advisor

Reports to: Bethany Fox

Location: Victoria Place & Remote working

Contract: Permanent

Hours: 37.5 Hours spread across Monday to Friday, 7am to 7pm; Saturday & Sunday, 9am to 5pm

Basic Purpose of Role

`Working in our fast paced, high volume, customer services team, you will be the first point of contact for customers who choose to contact us on Social Media. You will be interacting with a wide variety of people every day, dealing with customer queries and potential complaints, through social media platforms. Delivering a high level of customer service will be critical to the success in this role, and in particular ensuring customer queries and complaints are responded to in accordance with all First Bus policies and processes. You will be expected to take ownership of the customer interaction and resolve all contacts in a timely manner to ensure a first time resolution. Experience in handling a wide range of data to make informed decisions, achieveing delivery of KPIs and updating system records accurarately is essential.

Key Accountabilities

Engaging with a wide ranging demographic of customers to resolve social media queries in real time, using your communication and problem-solving skills to obtain the relevant information and assist the customer, ensuring first time resolution
Providing a high level of personalised customer service at all times, putting the customer at the heart of everything we do
Leading by example to achieve all KPIs and and target levels
Responsibility to manage and triage all inbound social enquiries and comments, in order to directly address and/or provide the necessary details to be resolved by the relevant team.
Begin building an engaged community of customer advocates, through management of replies and asking questions to seed positive service discussions.
Collaborate with the PR, External Relations, Marketing teams to understand, contribute towards, and build on - content and campaign plans that deliver a positive customer experience
Ensure all communications comply with social media guidelines, best industry standards and protocols, demonstrating values around First Bus' Tone of Voice principles
Multitasking on computer-based programmes, recording case notes, using systems to find specific information
Build and maintain relationships with key stakeholders across our Operating Companies to joinly deliver an enhanced digital and social media customer experience
Promotion of new services, local changes / making customers aware changes to service

Skills, Experience and Qualifications required

A vibrant, enthustiastic individaul who is passionate about providing excellent customer service at all times
Outstanding written communication skills, with the ability to change and adapt your style and tone of voice to suit the needs of the audience and customer
Ability to network with the wider team across multiple functions
Proactive in utilising information from a number of systems and resolving problems
Abilitiy to follow processes, adhere to policy & procedures, comply with GDPR, whilst also working on own initiative to help answer customer queries
Ability to multi-task, prioritise and manage a multitude of customer contacts / communications
Previous experience of working to KPIs, in particular focused on delivery and quality
A high level of IT skills including Microsoft packages
Ability to work well under pressure in a fast-paced contact centre
Familiar with key social media and service metrics, with an appetite for continuous improvement
A strong CX ethos, with experience in a customer facing role, ideally working for a service-focused business (transport, retail and customer facing sectors preferred) which is driven by quality and service.
Ability to work autonomously, delegate and prioritise.
Ability to remain calm under pressure, always with a high attention to detail.

Company Responsibilities

Adhere to all FirstGroup and First Bus policies and procedures
Undertake any training and development activities at the request of the line manager

Health, Safety and Environmental Responsibilities

At all times, comply with your responsibilities within the Health and Safety Policy, ensuring compliance with relevant legislation
Report incidents, near misses and dangerous occurrences in a timely manner and ensure effective remedial action is taken
Promote and implement, where appropriate, safe working practices by means of campaigns, initiatives and promote a positive attitude to safety through personal leadership
Support the Company's environmental campaigns and be aware of FirstGroup annual environmental targets

Apply Now

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