Bt group Work, Jobs (with Salaries)

Customer Experience Executive
Step Change Outsourcing —Stevenage
- From £25,610.65 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Customer service
- Free parking
- Profit sharing
Quick apply
Project Co-ordinator
BT Group —Belfast
- £28,426 a year
- Full-time
- Project management
- AI
- Communication skills
Team Member
Duke of Edinburgh —London
- Up to £12.71 an hour
- Part-time
- Bar
- Employee discount
Quick apply
5d
Provisioning Coordinator
Convergence Group —Solihull
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Time management
Quick apply
Finance Professional - Marcomms
BT Group —London
- Microsoft Powerpoint
- Microsoft Excel
- Organisational skills
- Annual leave
- Employee discount
2d
Bar Team Member
Brasshouse —Birmingham
- Up to £12.81 an hour
- Part-time
- Bar
- No experience needed
- Restaurant
- Employee discount
Quick apply
Bar Team Member
Old George —Newcastle upon Tyne
- Up to £12.81 an hour
- Full-time
- Bar
- No experience needed
- Employee discount
Quick apply
Desk Based Sales Professional
BT Group —Birmingham
- Sales
- IT
- Communication skills
Data Analytics Specialist
BT —Bristol
- Data analysis skills
- SQL
- In-person
- Annual leave
2d
Inside Sales, Account Manager
BT —Birmingham
- CRM software
- Sales
- Salesforce
Clinical Coordinator
Cayman ABA —Grand Cayman
- Full-time
- Applied behaviour analysis
- Education
- Bachelor's degree
- Annual leave
- Sick pay
Quick apply
Property Asset Manager
BT —Manchester
- Continuous improvement
- Gym membership
2d
Consultant/Senior Consultant Technical Business Analyst
Capgemini Sogeti —London
- Hybrid work
1d
Network Security Professional
BT —Manchester
- Scripting
7d
Groups & Events Sales Executive
Melia Hotels International —Manchester
- £27,576 a year
- Full-time
- Spanish
- English
- Hotel
- Employee discount
- Referral programme
Quick apply
4d
Machine Learning Engineer - Intelligence Group
Smartnumbers —London
- £55,000 a year
- Hybrid work
- DevOps
- Data analysis skills
- SQL
- Annual leave
- Employee assistance programme
Quick apply
9d
Enablement Delivery Manager
BT —Bristol
- Management
- Microsoft Office
8d
Bar Team Member
Yates —Southampton
- Up to £12.81 an hour
- Full-time
- Bar
- No experience needed
- Employee discount
Quick apply
5d
General Manager
The Hoxton —London
- Full-time
- Hotel
- Life insurance
Quick apply
VP, Advancement (Strategic Operations)
WPP Media —London
- Hybrid work
- Analysis skills
- AI
- Annual leave
- Employee discount
12d

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Customer Experience Executive

Step Change Outsourcing -
Stevenage

Quick apply

Job details

Full-time
From £25,610.65 a year

Benefits

Free parking
Profit sharing
Annual leave
Company pension
Canteen
Company events
Employee discount
Referral programme
On-site parking

Qualifications

Microsoft Powerpoint
Sales
Customer service
Computer literacy
GCSE
Leadership
Communication skills

Full job description

The role
The Customer Experience team play a pivotal role in helping develop our Sales Agents, by providing great coaching and feedback on the quality of their sales calls.

As the Customer Experience Executive, you are responsible for listening to calls made by our Sales Team and reviewing them against both the Company and Client standards regarding the level of quality, as well as ensuring the calls are compliant. You will then be expected to complete the relevant documentation to pass back to the Team Leader for them to coach and feedback to the Sales Agents – you must therefore have competent listening skills and written communication.

The ideal candidate will be confident in providing constructive feedback regarding the quality of their calls. You will work collaboratively across other departments within the business, including the Training team, to define specific areas where groups of Sales Agents may have a development need.

To measure success, you will be required to share a weekly overview of performance regarding the Sales Agents calls you have listened to, evaluating against the quality metrics set. You will be able to track the progress made from your coaching and feedback by using our quality monitoring data management system, reviewing both overall team performance and for individual Sales Agents.

What’s in it for you?

Monthly bonus opportunity - £50 per month subject to hitting your objectives.
28 days annual leave, including bank holidays
BT & EE discount
Pension contribution
Excellent career progression giving you the chance to continually develop, learn key business and leadership skills within our organisation
Free on-site parking
On-site canteen

What we’re looking for someone who has:

Attention to detail
The ability to work in a fast-paced environment
Reliability and professionalism
Excellent communication skills, both verbal and written
Computer literacy, including PowerPoint and Excel
The ability to listen to a high volume of calls whilst maintaining focus for long periods
Patience and great people and customer service skills
A focus on outstanding quality and customer service
Must be a self-motivator and self-starter
Having call centre and/or quality measurement experience is preferable but not a necessity

This role is a full time position, 40 hours per week.
Mon-Thurs 09:00-18:15, Fri 09:00 -15:45.
This role is office based.

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Job Type: Full-time

Pay: From £25,610.65 per year

Benefits:

Company events
Employee discount
On-site parking
Profit sharing
Referral programme

Work Location: In person

Quick apply

Refine Your Search

bt group jobs

Customer Experience Executive

Project Co-ordinator

Team Member

Provisioning Coordinator

Finance Professional - Marcomms

Bar Team Member

Bar Team Member

Desk Based Sales Professional

Data Analytics Specialist

Inside Sales, Account Manager

Clinical Coordinator

Property Asset Manager

Consultant/Senior Consultant Technical Business Analyst

Network Security Professional

Groups & Events Sales Executive

Machine Learning Engineer - Intelligence Group

Enablement Delivery Manager

Bar Team Member

General Manager

VP, Advancement (Strategic Operations)

I want to receive the latest job alerts for bt group

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