IT SUPPORT ASSISTANT
Staines upon Thames | £30K plus bonus | Full-time (37.5 hrs/week)
Are you looking for an IT role where you can develop your technical skills, solve real business challenges and be part of a supportive growing team?
We have an exciting opportunity for an enthusiastic and technically minded IT Support Assistant to join the team at Accent Catering. Reporting to the Systems Accountant, this role is ideal for someone looking to develop their IT career within a fast-paced and growing business.
Supporting both our Head Office and over 170 remote sites, you will provide first and second line technical support across hardware, software and user issues, ensuring colleagues throughout the business receive efficient and professional IT support.
We are looking for a proactive and organised individual with strong troubleshooting skills, excellent communication abilities and a genuine passion for technology. Training will be provided for the right candidate, making this an excellent opportunity for someone keen to learn and progress technically within a supportive environment.
Benefits of working with Accent as an IT Support Assistant…
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Competitive salary with annual review
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Annual performance bonus
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Free on-site parking
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Life insurance, company sick pay and pension
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25 days holiday plus bank holidays
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Career development opportunities and study support
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Multiple Discounts on our Accent Engage platform - shops, restaurants, gifts, leisure and more
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HIT apprenticeships for all experience levels
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Team events, awards and competitions throughout the year
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Access to our Employee Assistance Programme for wellbeing and financial support
As our IT Support Assistant, you will be:-
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Providing first and second line IT support across Head Office and remote sites
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Setting up and configuring PCs, laptops and mobile phones
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Managing Active Directory user accounts, permissions and password resets
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Providing remote support for printers, Wi-Fi connectivity and device troubleshooting
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Assisting with server support, backups and network infrastructure
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Supporting ad hoc IT and systems-related projects
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Working collaboratively with colleagues across the business to resolve technical issues
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Providing excellent customer service and support to end users
What you will bring:-
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A degree in Computer Science, Engineering or a related subject
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Strong analytical and mathematical skills
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Advanced Microsoft Office skills, particularly Excel
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Excellent troubleshooting and problem-solving abilities
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Strong communication and customer service skills
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A proactive attitude with a willingness to learn and develop technically
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Ability to manage workloads effectively in a fast-paced environment
Experience or an active interest in any of the following would also be advantageous:-
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First and second line IT support
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Excel formula optimisation
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Macro debugging
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SQL query writing
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Power Platform, particularly Power Apps and Power BI
About Accent Catering...
We are an ambitious and ever-growing fresh food company, providing innovative food service solutions to a variety of Schools and Businesses. We have won numerous awards for our service, including The Caterer’s prestigious Best Places to Work in Hospitality. At Accent we’re passionate about food quality and people development, making this a fantastic place to build your career in a supportive and professional environment. We are independently owned, so you’ll never be just another number to us - our people are at the heart of everything we do, and we take pride in recognising every individual’s contribution.
SALARY
Salary £30K per annum plus bonus
HOURS
37.5 hours per week, Monday to Friday
LOCATION
Based at our Head Office with occasional travel to sites if required.
Apply now and join our Award Winning team!
The Company treats personal data collected during the recruitment process in accordance with its data protection policy. Information about how your data is used and the basis for processing your data is provided in the Company’s privacy notice which can be found on our website.
