Oticon Limited, part of the Demant Group, is a world-leading group of hearing healthcare companies covering all areas of hearing care from diagnostic instruments and hearing aids to bone-anchored hearing solutions. However more than anything else, we are in the business of making a life-changing difference to millions of people across the world.
The Demant Group operates in a global market with companies in more than 30 countries, employs more than 23,000 staff and generates annual revenue of over DKK 16 billion. Our hearing aids are sold in over 100 countries where we create life-changing differences through hearing health.
Oticon is among the three largest companies worldwide within the hearing solutions business. As technology leaders of the industry, we constantly strive towards our vision: a world where hearing loss is no limitation. We challenge conventions and push the limits of technology to change the lives of people with hearing loss.
At Oticon, our company values of Trust, Team Player, Innovation and Can-Do Attitude underpin everything we do. We are always looking for people with talent, passion and integrity to help us push the boundaries of technology even further so we can empower people in need of hearing support.
We are looking for a Customer Service Advisor on a temporary basis for around 6 months.
As a Customer Service Advisor, your role will involve taking inbound customer calls, actively listening to customer queries, interpreting their needs and delivering exceptional customer experience throughout. You will work as part of a large team, benefiting from structured training and induction with all necessary equipment provided.
What you’ll need to do:-
- Provide high quality customer service to achieve maximum customer satisfaction, resolving customer queries at first contact
- A focus on attention to detail and data accuracy
- Confidently assess a customer’s needs, offering solutions to enhance the customer experience
- Ensure a positive customer brand experience at all times
What we’ll need from you:-
- Experience in a customer service environment, previous telephone contact centre essential
- A passion for customer satisfaction
- A willingness to learn
- Excellent computer literacy
- Ability to work 37.5 hours per week, Monday to Friday 9am to 5pm
Job Type: Full-time
Pay: From £26,583.38 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
- Work from home
Work Location: In person
