Rnib Work, Jobs (with Salaries)

See Work Differently Placement, Customer Support Assistant
Royal National Institute of Blind People —Remote
- £13.45 an hour
- Part-time
- Remote
- CRM software
- Customer service
- Employee discount
7d
Digital Engagement Officer
Royal National Institute of Blind People —Remote
- £34,000 a year
- Full-time
- Remote
- Project management
- Employee discount
12d
Optical Assistant
Royal National Institute of Blind People —London
- £23,040 - £28,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
2d
Electrical Test Engineer/ Electrician
Data Facilities —Exeter
- £41,600 - £46,000 a year
- Overtime
- Customer service
- Maintenance
- English
- Annual leave
Quick apply
10d
Data Architect
RNIB —London
- £33,000 - £45,000 a year
- Full-time
- Microsoft Excel
- SQL
Access Specialist
Hertfordshire County Council —Stevenage
- £25,583.04 - £28,142.04 a year
- English
- Classroom experience
- School
6d
Specialist Teaching Assistant for Visual Impairment
Brighton & Hove City Council —Brighton
- £28,253.88 - £31,022.00 a year
- Microsoft Word
- English
- Microsoft Office

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See Work Differently Placement, Customer Support Assistant

Royal National Institute of Blind People -
Remote

Apply Now

Job details

Part-time
£13.45 an hour
7 days ago

Benefits

Company pension
Employee discount

Qualifications

CRM software
Customer service

Full job description

Job reference
REQ0002360
Date posted
08/06/2026
Application closing date
15/06/2026
Location
Remote
Salary
£13.45 per hour - UK living wage
Package
27 days holiday per year (plus bank holidays), which increases with service. Excellent pension scheme, staff discount scheme
Contractual hours
15
Basis
Part time
Job category/type

Job description

£13.45 per hour, UK Living Wage

15 hours per week (hours in advert text)

Remote

10 week paid work experience placement

We’re looking for a confident and organised Customer Support Assistant to join our team and help deliver excellent supporter care. The hours of this role are set at as Monday 09:000-14:30, Tuesday 09:00-13:00, Wednesday and Thursday 09:00-12:00.

In this role, you’ll manage a busy fundraising inbox, responding to supporter enquiries by email and phone with empathy, accuracy and professionalism. You’ll take ownership of queries from start to finish, keeping records up to date and ensuring every interaction reflects a high standard of care.

You’ll be someone who thrives in a fast-paced environment, can handle sensitive situations with confidence, and enjoys finding solutions quickly and effectively.

What we’re looking for:
Experience in a customer service or admin role
Strong organisation skills and confidence managing high-volume inboxes
A calm, empathetic approach to sensitive conversations
Good attention to detail and accurate data handling

Experience with CRM systems or within a charity setting would be a bonus.

If you’re motivated by helping others and delivering great service, we’d love to hear from you.

This role is funded specifically for candidates who experience sight loss and are not in paid work - we are looking forward to receiving your application, if this applies to you. Previous placement holders need not apply.

What We Offer

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 27 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

How to Apply

If you'd like to apply for this opportunity, please apply online, uploading your CV and supporting statement, telling us how you meet the essential criteria in the person specification.

Apply Now

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See Work Differently Placement, Customer Support Assistant

Digital Engagement Officer

Optical Assistant

Electrical Test Engineer/ Electrician

Data Architect

Access Specialist

Specialist Teaching Assistant for Visual Impairment

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