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Customer Success Executive

MHouse Business Solutions Ltd
Motherwell

Quick apply

Job details

Permanent | Full-time
From £25,000 a year

Benefits

Free parking
Company pension
UK visa sponsorship
Private medical insurance
On-site parking

Qualifications

Hospitality
Sales
Marketing
Customer service
Business
Account management
Leadership
Communication skills

Full job description

Job Title: Customer Success Executive

Location: In Office

About MHouse

MHouse is one of the UK’s fastest-growing convenience retail technology companies, providing innovative solutions designed to help thousdans of retailers operate more efficiently and grow their businesses.

From EPOS and payments through to analytics and AI-driven tools, we work closely with retailers across the UK to deliver technology backed by exceptional support and industry expertise.

As we continue to grow, we’re looking for ambitious individuals who want to begin building a career within the commercial and technology sector.

Job Overview

We are seeking a motivated, ambitious and personable Customer Success Executive to join our growing team.

This is an excellent opportunity for a graduate or entry-level candidate looking to gain hands-on experience in customer success, account management and commercial growth within a fast-paced technology business.

In this role, you will work closely with our Customer Success Manager to support and grow relationships with existing MHouse customers. You’ll help retailers get the most from our products and services while identifying opportunities to introduce additional MHouse solutions that could benefit their business.

This role is heavily relationship-focused and ideal for someone who enjoys speaking with people, solving problems and building commercial confidence.

Key Responsibilities

Customer Relationship Management
Build and maintain strong relationships with existing MHouse customers through regular communication, support and engagement, ensuring customers receive an exceptional experience throughout their journey with MHouse.

Product Knowledge & Adoption
Develop an in-depth, encyclopaedic understanding of the MHouse product suite, becoming highly product-driven and confident in demonstrating value to customers across multiple solutions and services.

Customer Growth
Identify opportunities to introduce additional MHouse products and services to existing customers where relevant, helping retailers maximise the value they receive from the MHouse ecosystem.

Customer Engagement
Work closely with retailers to understand their business goals, operational challenges and growth opportunities, acting as a trusted point of contact within the business.

Onboarding & Support
Assist with onboarding new customers and supporting product adoption across the customer base, ensuring customers are confident using MHouse solutions effectively.

Internal Collaboration
Work collaboratively with the customer success, support, sales, operations and product teams to ensure customer feedback, opportunities and issues are communicated effectively.

CRM & Administration
Maintain accurate customer records, engagement notes and follow-up activity within internal systems and CRM platforms.

Campaign & Commercial Support
Support customer communications, launches, marketing campaigns and customer engagement initiatives while helping drive commercial growth across the customer base.

Qualifications

Excellent communication and interpersonal skills
Strong organisation and attention to detail
A confident and professional approach
Commercially minded with a willingness to learn
Comfortable communicating over phone, video and email
Positive attitude and proactive mindset
Interest in retail, technology or SaaS is advantageous but not essential
A degree in Business, Management, Marketing or a related field would be preferable

No previous customer success experience is required, although experience in retail, hospitality, sales or customer service would be beneficial.

Why Join Us?

Opportunity to join a fast-growth technology business
Work within one of the UK’s most exciting retail technology sectors
Learn directly from experienced commercial and leadership teams
Clear progression and development opportunities
Collaborative and ambitious working environment
Real exposure to customer growth, technology and commercial strategy
Performance-driven perks and benefits

Pay: From £25,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance
UK visa sponsorship

Work Location: In person

Quick apply

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