IT Work, Jobs (with Salaries)

IT Support Analyst
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- Presentation skills
- Bachelor's degree
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Quick apply
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IT Support Analyst
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Service Desk Engineer (Night)
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10d
IT Desktop Support Analyst
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IT Support Specialist
PPHE Hotel Group —London
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IT Helpdesk Officer - Kings Cross/All across London
Single Homeless Project —London
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IT Support Analyst
Magellan Aerospace —Wales
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IT Operations Manager
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8d
IT Technician
Gleaming Secure Services Ltd —Ilford
- £31,500 - £32,000 a year
- Full-time
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Quick apply
2d
Junior IT Engineer
Parry Street Tech —London
- From £26,500 a year
- Full-time
- Azure
- English
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Quick apply
4d

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IT Support Analyst

Citco -
Grand Cayman

Apply Now

Job details

Full-time
13 days ago

Qualifications

Change management
Analysis skills
Presentation skills
Bachelor's degree
ITIL
Organisational skills
Problem management
Communication skills

Full job description

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About the Team & Business Line:

Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.

As a core member of our Tech Ops team, you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.

Your Role:

You will diagnose and resolve software and hardware incidents, requests and coordinate/implement scheduled changes, including operating systems, telecoms and enterprise software applications.
Take ownership of issues by carrying out incident analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
Accurately record, update and document incidents and requests in the Service Desk ticketing system
Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate and professional manner
Communicate effectively with technical and non-technical colleagues at all levels in the organization
Create, maintain and publish relevant support documentation in order to assist all users in the quick resolution of their incidents and service requests and enable users to become more self-sufficient
Verify IT Asset Management (ITAM) records are up to date
Provide support and management of physical access and general security of the premises where required
Complete daily/weekly/monthly IT Health Checks for the local office
Proactively notify Business and IT management of any issues as soon as they’re identified and provide regular updates on proposed solutions
Assist in BCP planning and testing by ensuring IT hardware and facilities are DR ready
Report to Business and IT Management on a periodic basis on IT issues, progress, initiatives, upcoming hardware/software replacements/upgrades and anything else which may impact business operations
Act as general on-site resource for all IT teams supporting the site
Provide cross organizational support – remote support for other locations
Able to work after hours as required and be available to participate in an on-call schedule

About You:

You have 3+ years of experience in a similar role.
Demonstrated understanding of ITIL and Change Management
Excellent communication and interpersonal skills – both written and verbal
Demonstrated analytical and problem management skills
Experience in ensuring compliance with industry and local government standards
Bachelor's Degree or technical qualification prevalent to the position
Demonstrated commitment to continuous improvement and training
Strong verbal and written communication skills
Excellent presentation skills and an ability to engage audiences
Ability to build relationships and work well across functions
Experience working in a collaborative team environment, accepting workload and responsibilities
Must be able to manage multiple assignments simultaneously and have strong organizational skills; ability to prioritize and oversee multiple initiatives in a fast-paced environment
Demonstrate a strong customer orientation and strategic thinking with an entrepreneurial spirit
Demonstrate cross-functional expertise and the ability to thrive in a highly complex environment

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Apply Now

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