Working hours: This role is available on a part-time, job-share or full-time basis.
Location: Swindon/Hybrid or full home working option available
Closing date for applications: 30th June 2026
The opportunity:
Join our dynamic team as a Claims Assessor. We’re looking for someone with proven experience in Life, Terminal Illness, Critical Illness or Income Protection Claims—expertise in more than one benefit type is a real advantage. If you’re ready to make a positive impact and grow with us, we’d love to hear from you. Join us and contribute to our mission of protecting what matters most to our customers.
This is an exciting opportunity to make a meaningful impact on the lives of our customers while advancing your career with a global leader in the insurance industry. In return for your commitment to help us achieve our ambition we can offer an outstanding place to work, where you can thrive and grow. We offer outstanding career development opportunities, including modular training to handle Critical Illness and Life Claims to become a Claims Assessor.
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.
What will you be doing?
As a Claims Assessor, you will play a critical role in evaluating and processing claims related to Life, Terminal Illness, Critical Illness and Income Protection. Your expertise and judgement will ensure that our customers receive the support they need during challenging times. You will work closely with policyholders, medical professionals, and other stakeholders to gather necessary information, assess claims fairly, and make informed decisions.
Tasks and duties will include, but are not limited to:
- Evaluate and assess claims in accordance with policy terms and conditions.
- Review medical reports, and other relevant documentation to determine claim validity.
- Communicate effectively with claimants, medical professionals, and internal teams to gather information and provide updates.
- Make fair and timely decisions on claims, ensuring compliance with regulatory and company guidelines.
- Maintain accurate and thorough records of all claims assessments and communications.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborate with team members to share knowledge and best practices.
What are we looking for?
- Previous claims assessment experience in at least one benefit type is essential
- Strong understanding of medical terminology and conditions related to all claim types.
- Excellent analytical and decision-making skills.
- Outstanding communication and interpersonal abilities
What will you get in return?
Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday, alongside a range of other flexible benefits
You can find out more about our wide range of employee benefits on our website.
Who we are:
At Zurich we aspire to be one of the most responsible and impactful businesses in the world. Together, we’re creating a brighter future for our customers, our people and our planet.
With over 65,000 employees, you’ll feel the support of being part of a strong and stable company that is a long-standing player in the insurance industry.
We’ve made a promise to each other and every employee: to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you’re interested in working in a dynamic and challenging environment where your creativity, ideas and contributions are recognised and rewarded, Zurich could be just the place for you. Be part of something great.
Our culture:
At Zurich, our strength comes from the diverse experiences, perspectives and talents of our people. Our goal is to create a workplace where every employee can flourish and where everyone feels valued, heard and respected.
Over a quarter of our employees are members of at least one of our inclusion communities (Employee Resource Groups), with groups focused on areas such as social mobility and cultural awareness. We’re proud to have received numerous industry awards recognising our diversity and inclusion policies and initiatives.
We’ve created an environment that places real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide practical advice and access to a wide range of lifestyle support, alongside opportunities to learn, grow and develop the skills needed for the future.
We actively support our employees to give back to their communities through volunteering and charitable activity. Our charitable arm, Zurich Community Trust, is one of the longest‑established corporate trusts in the UK. Together, we’ve supported causes across the UK through grants and volunteering, contributing over £100 million in funding and volunteered time.
Your application:
We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic.
As an inclusive employer we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.
We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to [email protected]
So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.
#LI-Hybrid
#LI-Remote
