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IT Support Engineer

Bouygues Construction -
London

Apply Now

Job details

Permanent | Full-time
6 days ago

Benefits

Annual leave
Company pension
Private medical insurance
Paid volunteer time
Life insurance

Qualifications

Customer service
IT
Communication skills

Full job description

Bouygues UK is a leading construction and property development company in the United Kingdom. It is part of Bouygues Construction which employs 35,600 people around the world, all driven by the greatest and most exciting responsibility of all – building for life .

Bouygues UK is a leading construction and property development company in the United Kingdom. We require an I.T. support engineer to join our established team at our offices in Waterloo. We offer a hybrid work pattern. You will be supporting a number of companies with the Bouygues Group in the UK.

Purpose of Role:
To provide 1st and 2nd level IT support for laptop and mobile device users remotely of face to face iat our Head Office. Manage incidents and service requests in OASIS (inhouse system). To respond to user queries promptly and in a polite and a professional manner. To provision and profile computers to issue to users following a new starter or replacement request.

Skills:
Strong customer service and communication skills, with the ability to support end-users in a professional and empathetic manner
Experience with Microsoft 365
Familiarity with IT ticketing systems
Understanding of networking fundamentals
Strong troubleshooting and problem-solving abilities
Ability to prioritise and manage workload effectively

Main Responsibilities:
Troubleshoot and resolve computer software, hardware, network, and mobile device issues using available support tools and following procedures remotely or face to face on site (BYCN UK Head Office)
To ensure that any issues reported via the ticket logging system are responded to and resolved or escalated to other teams correctly in a professional and timely manner
Take ownership of a problem and liaise with other technical teams (including external suppliers) to resolve customer issues to customer satisfaction or escalate further where appropriate
Installing various technical applications
Provide application support and liaise with 3rd party editors to resolve issues (where it is within the agreed scope)
Provision and profile computers using Microsoft Autopilot following new starter and renewal process
Packaging equipment for delivery and arranging courier shipments
Receive & document all goods in (new and returns)
Disposal/recycling of computers beyond economical repair
Administrative tasks as part of handling equipment in the context of provisioning new computers, arranging deliveries, processing returns, etc
To communicate and share information using available communication tools with colleagues and managers effectively
Adhere to the agreed working arrangements and daily rota as issued by team manager (or delegate/deputy)

Why Bouygues
Our teams deploy technically innovative solutions for a diverse range of challenging projects throughout the UK, Europe, North America, Asia and Australia. Day in day out our teams deliver some of the most technically innovative and challenging projects across the UK and the world. With a strong corporate culture our values reflect how we operate with Respect, Commitment, Pioneering, Sharing .
We offer competitive basic salaries coupled with generous company benefits including:
26 days annual leave, increasing to 30 days
2 paid volunteering days a year
Pension scheme
Life insurance
Private medical insurance
Generous share scheme
BY Extra – opt into lifestyle benefits

Bouygues UK is part of the Bouygues Group , a diverse global business which operates in the construction, engineering, energy, media and telecommunications markets. With annual sales of over €56,900 billon (December 2025) and operating in 80 countries, the financial strength of our group is a key differentiator in these challenging economic times.

Be Yourself!
Here at Bouygues Group we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from under represented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. We are an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Apply Now

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