Call handler/administrator Work, Jobs (with Salaries)

Call Handler & Office Administrator
Volaris Solutions Limited —Huntingdon
- £25,000 - £27,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
18h
Telephone and Office Administrator
Ultrasound Plus Ltd —Watford
- £12.71 - £13.00 an hour
- Part-time
- Microsoft Word
- Customer service
- Administrative experience
Quick apply
1h
Claims Handler/Office Administrator
Accident Specialists —Crawley
- £23,500 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
5d
Administrator/Claim Handler
Topmarx Ltd —Southampton
- £26,500 - £27,000 a year
- Full-time
- Microsoft Office
- IT
- In-person
- Free parking
Quick apply
4d
Administrator & Call Handler
Total Training Provision —Liverpool
- £22,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1h
Administrator / Call Handler
Pink Sand Architectural —Cannock
- Up to £25,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Free parking
Quick apply
3d
Call Handler / PACS Administrator - 6 month FTC
Medical Imaging Partnership Ltd —Crawley
- £24,784 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
7d
Instructions Handler/Administrator
Mansfield Solicitors & Advocates Limited —Orpington
- £23,132.20 a year
- Hybrid work
- Microsoft Office
- Administrative experience
- Typing
- Annual leave
- Employee assistance programme
Quick apply
SPA Administrator / Call Handler - Banbury or Abingdon
Oxford Health NHS Foundation Trust —Banbury
- £25,760 - £27,476 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
4d
Customer Service Advisor
Total Training Provision —Birkenhead
- £24,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
8d
Insurance Claims Administrator
Jackson Building —Bromsgrove
- Full-time
- Customer service
- Microsoft Office
- Data entry
- Free parking
Quick apply
Junior Administrator - Planning, Scheduling & Client Liaison
Elevate Everywhere —London
- £28,860 a year
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
Mortgage Case Handler
CLS Money —Rayleigh
- Customer service
- Communication skills
Personal Assistant / Senior Property, Business, Podcast & Compliance Administrator
Bricks to Riches —Manchester
- From £13 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick apply
12d
Claims Administrator
AX —Birmingham
- £24,977 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
22h

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Call Handler & Office Administrator

Volaris Solutions Limited
Huntingdon

Quick apply

Job details

Part-time
£25,000 - £27,000 a year
18 hours ago

Benefits

Company pension

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Facilities management
Maintenance
Microsoft Office
Administrative experience
Construction
Communication skills
Time management

Full job description

Salary is based on full-time, this role will have a pro-rated salary

Role Overview

We are looking for an organised, proactive, and customer-focused Reactive Maintenance Call Handler & Office Administrator to join our growing team. This role is central to the smooth operation of our reactive maintenance service, acting as the first point of contact for clients, coordinating maintenance requests, scheduling engineers and subcontractors, and providing administrative support across the business.

The successful candidate will thrive in a fast-paced environment, possess excellent communication skills, and be able to manage multiple tasks while maintaining high levels of accuracy and customer service.

Key Responsibilities

Reactive Maintenance Coordination

Answer incoming telephone calls, emails, and customer enquiries.
Log reactive maintenance jobs accurately within the company management system.
Prioritise and allocate work orders according to urgency and client requirements.
Schedule engineers and subcontractors to attend maintenance call-outs.
Monitor job progress and ensure service level agreements (SLAs) are achieved.
Liaise with clients, engineers, suppliers, and subcontractors regarding job updates.
Escalate urgent or unresolved issues to management when necessary.
Close completed jobs and ensure all supporting documentation is received and recorded.

Office Administration

Provide administrative support to the operations and management teams.
Maintain accurate records, databases, and filing systems.
Prepare quotations, purchase orders, and job-related documentation.
Process invoices and supplier paperwork.
Update spreadsheets and management reports.
Assist with compliance records, certifications, and health & safety documentation.
General office administration duties.
Support onboarding and administrative processes for new employees and subcontractors.

Customer Service

Always deliver exceptional customer service.
Maintain professional communication with clients and stakeholders.
Build strong working relationships with customers and service partners.
Handle customer queries and complaints efficiently and professionally.

Essential Skills & Experience

Previous experience in customer service, or administrative role.
Excellent telephone manner and communication skills.
Strong organisational and time-management abilities.
Ability to work under pressure and prioritise workloads effectively.
Good working knowledge of Microsoft Office (Word, Excel, Outlook).
High level of accuracy and attention to detail.
Professional and customer-focused approach.

Desirable Skills & Experience

Experience within facilities management, building maintenance, construction, or engineering sectors.
Experience coordinating engineers or subcontractors.
Knowledge of CAFM, job management, or scheduling software.
Understanding of reactive maintenance processes and service level agreements.

Personal Attributes

Reliable and self-motivated.
Positive and professional attitude.
Strong problem-solving skills.
Ability to work independently and as part of a team.
Adaptable and able to manage changing priorities.

Benefits

20 days holiday + bank holidays (Pro Rated)
Company pension scheme.

Pay: £25,000.00-£27,000.00 per year

Benefits:

Company pension

Work Location: In person

Quick apply

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