Emergency call operator Work, Jobs (with Salaries)

Emergency Helpline Operator
Appello —New Milton
- £12.81 an hour
- Weekend availability
- Remote
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Employee discount
1d
Security Control Room Operator
Britsafe Limited —York
- £19.91 an hour
- Weekend availability
- Phone etiquette
- Communication skills
Emergency Call Centre Agent
SoloProtect Ltd —Sheffield
- £27,022 - £29,724 a year
- Full-time
- Customer service
- English
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
2d
Out Of Hours Operator
Appello —New Milton
- £12.81 an hour
- Weekend availability
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
4d
Control Room Relief Officer – HQ & Events
Venture Security —Andover
- £13.50 - £15.70 an hour
- Weekend availability
- Computer literacy
- Microsoft Office
- In-person
Quick apply
Security Control Room Operator
PACIFIC BUSINESS SOLUTIONS LTD —Stratford
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Command and Control Operative
City of London Police —London
- £30,190 - £31,160 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Flexible schedule
Motorway Operative
Sir Robert McAlpine —Lockerbie
- Overtime
CCTV Operator
North Somerset Council —Weston-super-Mare
- £26,403 - £28,142 a year
- Weekend availability
- Hybrid work
- Customer service
- Annual leave
7d
European Road Freight Operator – Expedited & Time-Critical
C4 Logistics Ltd —Coventry
- £33,000 - £37,000 a year
- Full-time
- In-person
- Negotiation
- Free parking
Quick apply
2d
[7102] Control Room Operator
National Highways —Wakefield
- Up to £37,762.50 a year
- Typing
- Communication skills
8d
Senior Sales & Operations Executive – Group Travel
Best of Tours —Remote
- £30,000 - £40,000 a year
- Full-time
- Remote
- Heavy lifting
- English
- Leadership
Quick apply
Switchboard Operator
ISS Facility Services —London
- £13.49 an hour
- Weekend availability
- Microsoft Office
- Organisational skills
- IT
7d
Helpdesk Operator
ISS Facility Services —London
- £13.49 an hour
- Customer service
- Microsoft Office
- Organisational skills
Relief Call Operator
Churchill Retirement PLC —Ringwood
- £12.88 an hour
- Customer service
- English
- Communication skills
- Free parking
Switchboard Operator
University Hospitals Sussex NHS Foundation Trust —Chichester
- £25,272 a year
- Part-time
- Customer service
- IT
9d
IC Support Specialist
Internova Travel Group —London
- Full-time
- Remote
- Microsoft Excel
- Customer service
- English
1d
PBX Operator- The Westin Grand Cayman Seven Mile Beach Resort & Spa
Pyramid Hotel Group —Grand Cayman
- £6.56 an hour
- Weekend availability
- Hospitality
- Customer service
- English
- Annual leave
- Employee discount
3d
CCTV Controller
Mitie —London
- £15.24 an hour
- Full-time
- Communication skills
Firefighter (Fire Control) TRANSFER IN
West Midlands Fire Service —Birmingham
- Up to £34,415 a year
- Full-time
- Free parking
- Employee assistance programme

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Emergency Helpline Operator

Appello -
New Milton

Apply Now

Job details

Full-time
£12.81 an hour
1 day ago

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Microsoft Office
Data entry
NVQ

Full job description

EMERGENCY HELPLINE OPERATOR

JOIN THE HEROES BEHIND THE HEADSETS!

Are you ready to make a real difference every single day? Do you have a calm voice, a caring heart, and a knack for solving problems under pressure?

Here, one simple word can mean the world. Every 'hello' can save the day or even a life.

Join the UK's most trusted and innovative careline service supporting vulnerable people.

At Appello, we’re not just answering phones — we’re answering calls for help. From elderly and vulnerable individuals to urgent council services, we’re the friendly, reassuring voice on the other end of the line, 24/7.

Please click on the icon to listen to the types of calls that you may be dealing with here!

️HOURS: 35 hours per week

SALARY: £23,314.20 per annum (£12.81ph)

LOCATION: Remote. This is a UK‑based role, and any remote working must also be carried out from within the UK.

ROTA:

There are two shift patterns, please read below carefully to check which one(s)are suitable. Please note these are non negotiable.

You will work 4 days per week, 9 hours 45 minutes per day, which includes a 1‑hour unpaid break.
Your rota will be issued 6 weeks in advance.
You will be working 2 weekends out of 3.

EARLIES

Shifts will be scheduled between 06:00 and 20:00.

LATES

Shifts will be scheduled between 10:00 and 00:00.

START DATE : Tuesday 1st September 2026

CLOSING DATE : Sunday 19th July 2026

️Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

For this role, you need 5mpbs upload and 15mpbs download internet speed

Appello Perks

217 hours holiday (This includes bank holidays that you will work if rota'd.)
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 4% Company matched
Smartec Scheme

Training Schedule: 6 weeks (01/09/2026 - 09/10/2026)

WHAT YOU WILL NEED TO SHINE IN THIS ROLE

You must possess a genuine desire to help the community, be empathetic and attentive to our customers’ needs and have exceptional resilience.

Experience

️You must have worked in a customer facing environment, whether that's in a call centre, customer services, care work or hospitality for at least a year.

It’s a bonus if your experience includes one of the following areas: Local Authorities, Emergency Services (Police, Ambulance, Fire), British Telecom or similar control centres

Education & Training

️A solid general education

Even better if you have a NVQ Level 2/3 in Customer Service or Business Admin

Skills & Know-How

️Confident with Microsoft Office (Word, Excel, Outlook)

️Sharp eye for detail and accurate data entry

Extra sparkle if you know: CRM Systems

Your Superpowers (Personal Attributes)

Calm and patient under pressure
A true team player with a “can-do” attitude
Excellent communicator — both spoken and written
Organised, reliable, and detail-oriented
Able to comfort and support distressed callers with empathy
Passionate about delivering top-tier customer service

THE ROLE

What You’ll Be Doing:

Be the first point of contact for emergency alarm calls from our elderly and vulnerable Service Users.
Support Sheltered Housing residents and those living independently.
Deliver top-tier customer service with empathy, professionalism, and a smile (yes, even over the phone!).

What You’ll Master:

Turning tough calls into positive experiences.
Managing difficult conversations with empathy and control.
Keeping confidentiality and professionalism at the heart of every interaction.
Working closely with a supportive team that’s got your back.

READY TO APPLY

If you are interested in this role please upload your CV and answer a few questions about yourself!

OTHER INFORMATION

This is an exciting time at Appello- we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.

Apply Now

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