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IT Support Analyst

Magellan Aerospace -
Wales

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Job details

Temporary | Full-time
12 days ago

Benefits

Free parking

Qualifications

Customer service
NIST standards
IT support
IT
Communication skills
Active Directory

Full job description

Position Summary

Magellan Aerospace, Llay Wrexham has an exciting opportunity for an IT Support Analyst.

Full time 3 month temporary position
Monday – Friday working week
Job location: Llay, Wrexham, LL12 0PB.
Unionised site – works in partnership with Unite the Union.

The IT Support Analyst’s role is to provide a first point of contact and a high level of customer service to our user community. This will include incident tracking and management, first and second line support. Close liaison with other members of the IT team both in person and remotely is required to ensure appropriate resources are allocated to resolve incidents in acceptable timeframes.

Perks and Benefits

A company culture that promotes work life balance
Help@Hand; a digital platform providing remote GP access, Physiotherapy, Mental Health support, Lifestyle Coaching, Saving& Discounts and more
Access to mental health support
Business performance related bonus
Career development opportunities
Commitment to continued learning and development
Long Service Awards
Enhanced Holiday Entitlement based on length of service
Free parking
25% off local gym membership

Essential Responsibilities

Incident tracking, recording and management
First and second line support for all aspects of IT. Opportunities to develop knowledge and take on more responsibilities as knowledge/experience grows
Build, configure and support desktops, laptops, mobile phones, shop floor CNC machines
User account setup and password management. Active Directory etc
Software and Hardware Asset Management
Provide orientation and training to non-technical colleagues and end users
Hands-on experience of as many of the following aspects of IT as possible
- Desktops, laptops, Windows tablets, Samsung mobile devices
- A Microsoft environment; Windows, Office
- Local data networks (including copper and fibre cabling, hubs, switches, routers, wireless access points) and integration with Wide Area Networks
- Printers, scanners and document centres/multi-function devices
- Cybersecurity standards with regards to regulatory frameworks e.g. ISO 27001, PART-IS, NIST SP 800-171, CMMC 2.0

Position Requirements

Academic:

Relevant higher education or degree is desirable

Professional Accreditations

Recognised technical accreditations are desirable but not essential

Experience:

Minimum 1 years’ relevant IT support experience
Broad experience of IT infrastructure highly desirable
Aerospace experience not essential but advantageous

Key Competencies:

Strong customer service orientation
Excellent verbal and written communication
Broad range of technical skills
Ability to prioritise work and meet challenging deadlines
Ability to work both unsupervised and as an active member of a collaborative team
Keen attention to detail
Proven analytical and creative problem-solving abilities

Other skills/Abilities

Skills:

Numerate and financially aware

Abilities:

Self-motivated and able to work on own initiative
Keen to learn new skills and be aware of latest technologies and trends
Open to new ideas

Personal Attributes:

Friendly and approachable
Flexibility – willingness to travel and support sites in UK & Europe and work flexible hours when required by demands of the job e.g. breakdowns, upgrades

About us

Magellan Aerospace is a global, integrated aerospace company that provides complex assemblies and systems solutions to aircraft and engine manufacturers, defence and space agencies worldwide. The organization officially adopted the name “Magellan Aerospace Corporation” in 1996; deriving it from the intrepid explorer Ferdinand Magellan. His global exploits at the turn of the 15th century established a number of firsts, so the company’s vision has been to carry this same legacy into the future of the aerospace industry.

At Magellan, we have over 80 years of collective knowledge and experience in the aerospace industry, and believe one truth: People create value. Employees are our greatest resource in working towards a successful future, and together we build professional relationships that thrive. We know that personal development is fundamental to the success of every individual, and every individual is fundamental to the success of our business, so we invest in our employees and provide excellent career progression opportunities. When you are part of Magellan, you are part of the team!

Note

Magellan may use an approved Artificial Intelligence (AI) note-taking tool to support the initial screening stage of its recruitment and selection process. All AI use is performed in accordance with Magellan’s privacy policies. Personal information associated with any job application will not be shared with or retained by any third party. Magellan the ultimate discretion to determine which applications proceed through the initial screening process.

Confidentiality

Magellan Aerospace respects the privacy and confidentiality of personal information provided by candidates and shall not disclose to any external parties unless legislated.

Thank you for considering this exciting opportunity. This document is intended to provide the reader with information and is not a contractual document. Some of the material therefore may be subject to change.

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