Retail operations manager Work, Jobs (with Salaries)

UK Retail Operations Manager
Patchi UK —London
- £40,000 - £50,000 a year
- Full-time
- Management
- Merchandising
- In-person
Quick apply
2d
Retail & Wholesale Operations Manager
CELIMMA LIMITED —Glasgow
- £36,400 - £39,000 a year
- Full-time
- Management
- Sales
- Microsoft Office
- Free parking
- Annual leave
Quick apply
1d
Retail Operations Manager
Tala (We are Tala Ltd) —London
- Full-time
- Retail management
- Employee discount
- Gym membership
Quick apply
Store Operations Manager
S. Halpern Ltd —Salford
- £40,000 - £45,000 a year
- Full-time
- Management
- Microsoft Office
- IT
Quick apply
Retail & Wholesale Operations Manager
YEMXTRA COLLECTIONS LIMITED —Larkhall
- £36,400 - £39,000 a year
- Full-time
- Management
- Sales
- Microsoft Office
Quick apply
Massimo Dutti Operations Manager- Regent Street
INDITEX —London
- Weekend availability
- Analysis skills
- Leadership
Quick apply
Coffee Operations Manager
Farmer J —London
- £55,000 - £60,000 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Quick apply
Retail Operations Manager
Cancer Research UK —Remote
- Full-time
- Remote
- Management
- Analysis skills
- Travel
5d
People Operations Manager
Farmer J —London
- £50,000 - £55,000 a year
- Full-time
- Human resources
- IT
- Employee assistance programme
- Employee discount
Quick apply
Senior Commercial Operations Manager
Glasgow Life —Glasgow
- £66,165.67 - £76,627.94 a year
- Temporary
- Hybrid work
- Employee assistance programme
- Employee discount
8d
Customer Operations Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount
2d
Operations Support Manager
OCS Group —Livingston
- £15.50 an hour
- Microsoft Office
- Analysis skills
- Driving
Quick apply
3d
Retail Operations Strategy Manager
Unilever Prestige UK Hub —London
- Sales
- Microsoft Office
- Analysis skills
Quick apply
Operations Support Manager
Wilson James —London
- £45,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
5d
Farm Shop General Manager/Operations Manager
Marvellous Greens & Beans —London
- £33,000 - £35,000 a year
- Full-time
- Serving
- Management
- Supervising experience
- Free parking
- Store discount
Quick apply
Food Operations Manager (With Driving)
sprigg —Glasgow
- From £34,000 a year
- Full-time
- Microsoft Excel
- Cooking
- Team management
- Free parking
- Annual leave
Quick apply
5d
Operations Manager
Carpet World —Walney South
- £28,568.77 - £44,419.30 a year
- Full-time
- Management
- Microsoft Office
- In-person
- Free parking
- Store discount
Quick apply
Operations Manager - Bershka Oxford
INDITEX —Oxford
- Full-time
- Employee discount
Quick apply
Team Leader - Operations
36T Hub Intl —Edinburgh Airport
- £13.50 - £15.00 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
Manager, Visual Merchandising Operations - INTL
ILIA, Inc. —London
- Full-time
- Hybrid work
- Merchandising
- Continuous improvement
- Travel
- Annual leave
Quick apply

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UK Retail Operations Manager

Patchi UK
London

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Job details

Full-time
£40,000 - £50,000 a year
2 days ago

Qualifications

Management
Arabic
Merchandising
Leadership

Full job description

UK Retail Operations Manager

Job Purpose

The UK Retail Operations Manager is responsible for the overall operational and financial performance of Patchi UK, ensuring the efficient day-to-day management of retail operations, e-commerce, logistics, inventory, corporate sales support, customer service, and team leadership.

The role is accountable for achieving sales, profitability, and operational KPIs while implementing the commercial strategy defined by HQ.

Key Responsibilities

1. Retail Operations Management

· Manage the daily operations of all Patchi UK retail locations.

· Ensure stores operate efficiently and in accordance with Patchi standards.

· Maintain exceptional customer experience and service standards.

· Ensure visual merchandising and store presentation comply with brand guidelines.

· Resolve operational issues promptly.

2. Team Leadership

· Recruit, train, coach, and develop retail staff.

· Manage staff schedules and workforce planning.

· Conduct performance reviews and set individual objectives.

· Monitor attendance, productivity, and compliance with company policies.

· Foster a positive, high-performance culture.

3. Sales Performance

· Drive achievement of monthly and annual sales targets.

· Monitor daily sales performance and identify opportunities for improvement.

· Analyze sales trends and customer behavior.

· Implement initiatives to maximize sales and profitability.

· Ensure execution of HQ promotional campaigns.

4. P&L Management

· Own the UK operating P&L.

· Monitor revenue, gross margin, payroll, and operating expenses.

· Prepare monthly financial reports and forecasts.

· Control operational costs while maintaining service quality.

· Identify opportunities to improve profitability.

· Ensure budgets are adhered to and report financial performance to HQ.

5. Inventory & Stock Management

· Oversee inventory accuracy across all locations.

· Manage stock replenishment and ordering.

· Monitor stock availability and prevent stock shortages.

· Coordinate regular stock counts and investigate discrepancies.

· Ensure proper product rotation and expiry management.

6. Logistics & Supply Chain

· Coordinate inbound and outbound shipments.

· Manage relationships with logistics providers and couriers.

· Oversee receiving, warehousing, and stock transfers.

· Ensure timely delivery of products to stores and customers.

· Resolve supply chain and delivery issues.

7. E-commerce Operations

· Manage the day-to-day operation of the UK online store.

· Ensure online orders are processed, packed, and dispatched on time.

· Monitor order accuracy and delivery performance.

· Coordinate returns and exchanges.

· Maintain accurate online inventory.

· Improve operational efficiency of online fulfilment.

8. Corporate Orders

· Manage the operational execution of corporate gifting orders.

· Coordinate quotations using HQ-approved pricing.

· Ensure timely production, packing, and delivery.

· Liaise with customers regarding operational requirements.

· Monitor order progress and customer satisfaction.

9. Customer Experience

· Ensure exceptional service across retail and online channels.

· Resolve customer complaints effectively.

· Monitor customer feedback and identify improvement opportunities.

· Maintain high customer satisfaction standards.

10. Financial Administration

· Follow up customer payments and outstanding balances.

· Coordinate supplier invoices and payment documentation.

· Manage petty cash where applicable.

· Support monthly financial reconciliations.

11. Reporting

Prepare regular reports covering:

· Sales performance

· P&L

· Inventory

· Stock availability

· Online sales

· Corporate orders

· Operational KPIs

· Customer service metrics

· Team performance

· Action plans and recommendations

12. Compliance

· Ensure compliance with UK employment legislation, health & safety, and food safety requirements.

· Ensure company policies and procedures are followed.

· Maintain operational documentation and audit readiness.

Pay: £40,000.00-£50,000.00 per year

Work Location: In person

Quick apply

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