Hybrid: 2 days per week in our Cardiff office
Confused.com
Confused.com is the UK’s first comparison platform for car insurance. We’ve been helping customers since 2002 by empowering them to make better decisions around insurance and financial services.
We’re part of RVU, a group of online brands that include: Uswitch, Tempcover, money.co.uk, and Mojo Mortgages.
We are at the cutting edge of the FinTech industry, so we’re always looking for extraordinary talent. If you love what you do, get in touch today!
About the role
We’re looking for an experienced Senior Product Manager to drive forward our capabilities to improve the customer experience across Confused.com. As a key voice within the business, you will shape and evangelise the product vision for your area. You’ll use the latest technologies and product discovery approaches to identify, shape and deliver innovative data-driven experiences that our new and returning customers love, want to share and repeat.
You’ll work closely with a team of engineers, analysts and designers, as well as others across the business to identify and deliver on opportunities to deepen customer relationships, increasing engagement, conversion, product holding, loyalty and ultimately customer lifetime value.
Championing and evangelising a ‘one platform’ approach, this role will also look beyond the website, realising seamless multi-channel user journeys across the estate, providing the best customer experience however, whenever or wherever that takes place.
Strategy
- Defining, owning, evangelising and driving the strategy for the Comparison journey for a significant Product Area aligned with a market vertical (e.g. Car, Home, Van, Travel, Life)
- Responsible for a multi-channel strategy for the end-to-end journey, joined up with CRM, Account, Web and Mobile applications
- Leading discovery and supporting delivery to improve user experiences, constructively challenging assumptions to ensure we focus on the most valuable opportunities
- Identify opportunities to capitalise on emerging technologies such as Generative AI to deliver personalised experiences
- Galvanising cross-functional teams to work together across the business, improving the way we work and challenging norms.
- Using data and customer insights to identify and realise significant opportunities for the business, identifying appropriate measures and articulating performance
- Establishing scalable experimentation pipelines across user touchpoints, enabling fast hypothesis testing
- Championing customers, focused on delivering integrated experiences that our customers value and that deliver business outcomes
- Collaborating with colleagues across the business including engineering, designing and marketing to develop and execute on the product strategy and roadmap
- Managing external developers and service providers to deliver the outcomes we need
- Proactively navigating organisational challenges, escalating where necessary and influencing senior stakeholders to unblock issues and ensure progress.
- Strong product management background and skills, with experience of carrying out and leading on discovery processes with a team of Product, Engineering and Design
- A bias to action and ability to ‘get stuff done’, making every day count
- Commercially astute with a strong appetite and ability to find insights no-one else has thought of by using critical thinking
- Resilience and adaptability, unfazed by ambiguity, and confidently navigating complex challenges to find a path to success
- Strong understanding of human centred design principles and how they relate to creating digital customer experiences
- Outstanding communication and influencing skills, building a compelling narrative, foster buy-in from teams and senior stakeholders, and mediate effectively to drive alignment
- Expertise in leveraging complex suppliers/partner relationships, contracts and projects to achieve business objectives.
You don’t need to tick off everything on this list - so don’t let that hold you back from applying. We want to make sure you’re learning plenty during your time with us!
Our commitment to you
We are dedicated to developing valuable, inclusive, and user-friendly products and services that deliver positive outcomes for all of our customers. To achieve this, it’s essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members.
We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to:
- 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
- A hybrid working approach with 2 in-office days per week and up to 22 working days per year to “work from anywhere”
- Employer matching pension contributions up to 7.5%
- A one-off £300 “work from home” budget to help contribute towards a great work environment at home
- Excellent maternity, paternity, shared parental, and adoption leave policy, for those key moments in your life
- 25 days holiday (increasing to 30 days) + 2 days “my time” per year
- Private medical cover, critical illness cover, dental plans, and employee assistance programme
- Free gym access
- Employee discounts programme
- A healthy learning and training budget to support your development
- Electric vehicle and cycle to work schemes
- Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected.
We combine the close-knit and agile environment of a start-up with the know-how, technology, and backing of a well-established company.
We use our shared knowledge to empower people and help them make decisions confidently across a range of household services. Our purpose is to simplify complex marketplaces with accessible applications that genuinely improve people’s lives.
The RVU mission is clear: empowering people, transforming industries. With our unique set of brands under the RVU umbrella, we have the power to reach millions of consumers and the technology to deliver a world-class online experience for them.
