The Security Staff are vital to ensuring that our venue, staff, and visitors remain safe, secure, and welcomed. Merging top-tier security expertise with exceptional customer service, the ideal candidate will have the experience and confidence to proactively de-escalate conflicts and, when necessary, manage ejections in a calm, safe, and professional manner.
As our experiences are bespoke with designed costumes for many staff, you may be asked to wear experience appropriate attire along with generally behaving in a manner appropriate to the particular show, as per the Producer or Director of Guest Experiences requirements.
Duties & Responsibilities
Operations & Crowd Management
- Capacity Control: Actively monitor guest ingress and egress using clickers when required; proactively report to the Duty Manager when maximum capacity thresholds are approached.
- Queue Management: Efficiently control and organize external and internal queues to maintain safety and flow whilst adhering to Martyn’s Law requirements according to risk assessments.
- Access Control: Conduct thorough, friendly, and efficient bag and person checks. Confiscate prohibited items and immediately escalate illegal or dangerous items to the Duty Manager.
- Crowd & Incident Control: Partner with the Duty Management team on crowd control and respond swiftly to conflict situations or disruptive guest behavior.
- Emergency Response: Execute venue emergency and evacuation procedures safely and efficiently in accordance with Venue Emergency Plans and team briefings.
- Be willing to work across all our Venues, even if predominantly based in one area (currently West Kensington & Peckham Rye)
Customer Experience & Communication
- Guest Assistance: Provide clear, accurate directions, information, and instructions to the audience in alignment with show/production rules.
- Public Relations: Act as a welcoming ambassador for the venue, offering information to interested passersby and signposting guests to further details regarding products, shows, or venue history.
- Site Presentation: Proactively monitor and report on the cleanliness and safety of the entrance and venue perimeter to the Duty Management team.
Administration & Reporting
- End-of-Day Reporting: Contribute to the daily Show Report by feeding back final clicker numbers and detailing any security interventions or notable incidents or suggestions to the Duty Manager.
Licensing & Legal Compliance
- SIA Licensing: Maintain a valid, active SIA Door Supervisor License at all times.
- Licensing Objectives: Strictly uphold and enforce the licensing objectives and requirements set out by the Licensing Act 2003.
- Age Verification: Rigorously implement the "Challenge 25" policy where required.
- Compliance: Adhere to all specific venue license requirements and Temporary Event Notices (TENs).
- Ensure the wider scope of security awareness & training is monitored and upheld including, but not limited to, Martyn’s Law, SCaN, Awareness Counters Terrrorism (including Run, Hide, Tell).
Person Specification
We are looking for proactive, considerate, and vigilant professionals. If you are friendly, enthusiastic, hardworking, and dedicated to delivering a safe yet stellar guest experience, we want to hear from you.
Criteria
Essential
Valid SIA Door Supervisor Badge
An interest in immersive experiences and interactive theatre
Proven security experience in a similar hospitality, event, or entertainment venue
Genuine care for customers
Culture & Workplace Commitment
Diversity, Inclusion & Wellbeing
We are strictly committed to the welfare of our staff and audience. Discrimination, bullying, cronyism, or harassment of any kind will not be tolerated. We aim to be a progressive, respectful, and non-judgmental employer regarding our employees' physical and psychological health.
- Medical Disclosures: If you have medical needs that may impact your role, it is your responsibility to inform us. All personal data is strictly protected under GDPR guidelines.
- While keeping medical history private is your prerogative, any undisclosed condition that severely impacts your ability to safely complete your duties may result in a review of your position.
Teamwork & Flexibility
This role requires a flexible team player. Security staff are expected to support other departments when requested by the Floor Manager, maintain sensitivity to the operational needs of the wider team, and collaborate to safeguard both audience and staff wellbeing.
Pay: £14.00-£19.00 per hour
Work Location: In person
