recruitment consultant

health coach

customer service representative

clinical lead nurse

administrator

Acacium-Group

Pros:

Honestly, it's tough to pinpoint significant positives. The only real upside is the opportunity to work alongside genuinely talented individuals within the team. I must also acknowledge that the training provided was excellent, and the Learning & Development efforts were genuinely 100%. I even managed to build a strong rapport with various department managers, to the extent that a hiring manager directly emailed my work address to enquire about additional workers for their teams. This speaks to a recognition of my capabilities and the trust built with colleagues.

Cons:

Where do I even begin? The disconnect between leadership and employees is alarming. We're grafting "skin to bone" while hearing about exotic trips, which fosters a huge sense of unfairness and demotivation. There's a severe lack of empathy and transparency from the top, with decisions often feeling out of touch with our daily realities.
Adding to the frustration is the utter lack of transparency and equality when it comes to work-from-home policies. It feels as though remote work is a privilege reserved only for a select "queen's people," creating a clear sense of favouritism and injustice, rather than a fair opportunity for all. Where is the transparency, let alone the equality, in this arrangement?
The culture around work hours is incredibly rigid and punitive; being a minute late to log on puts you "in the red," which is frankly ridiculous. Taking leave requires a dual signature now – since when? This micromanagement highlights a fundamental lack of trust in employees.
Despite the excellent training, none of it is actually put into practice. It feels like a "silly mistake" to invest so much in learning when the environment prevents any application. This constant disconnect takes a significant toll on mental health, and any attempts to reach out fall on "deaf ears." Burnout is real, and our capacity is visibly declining.
The work environment itself fosters gossip and mistrust rather than collaboration. It's truly draining. Any "training" offered feels like a complete waste of time and energy; being told to "feed your family first" in this context is almost insulting. We're seeing titles given to the wrong people, and if you dare to be proactive or knowledgeable ("read more than others"), you're bizarrely perceived as a threat.
Despite having a pool of highly skilled people, we're constantly battling outdated compliance processes that hinder efficiency at every turn. Management expects us to "start work ASAP" on new tasks, but then internal response times are incredibly slow, making it impossible to meet demands without immense pressure. The turnaround time for crucial responses is frankly putrid, creating constant bottlenecks and frustration. It's a "red alert" situation that seems to be completely ignored.

Advice to Management:

You urgently need to reconnect with your workforce and understand the realities on the ground. Your excellent training programmes are wasted if the work environment actively prevents their application. Implement transparent and equitable work-from-home policies that apply fairly to all, not just a select few. Stop the punitive policies around minor lateness and rigid leave approvals; trust your employees. Invest in modernising your operational processes and compliance rather than letting them suffocate productivity. Cultivate a culture of trust and open communication, not one that thrives on gossip or views initiative as a threat, and genuinely listen when employees raise concerns about their mental well-being and burnout. Prioritise efficient internal communication. Most importantly, bridge the visible gap between leadership's perceived privileges and the hard work of the employees. Recognise and value the self-worth of your talented staff, or they will, and should, move on.


As an Onboarding Partner, the training started ok, or so I thought, but soon dwindled due to constant staff turnover and the demands placed on the Team Leader.  A typical day consisted of being left to do your best in an attempt to onboard candidates, even though you didn't fully know what you were doing. If you needed clarification from a Team Leader, as query was not covered in a SOP,  you'd be waiting forever (I once sat like a lemon for 45 minutes waiting for help).  An additional Team Leader with a lot of onboarding experience was appointed, but left after just one month (went to lunch and didn't come back!).  Don't believe they provide excellent training - they do not.  The managenent appeared friendly, but were ruthless when it came to dismissing staff due to not passing probation.  Of the intake of 18 new starters, there were 3 of us left within a year.  Colleagues were generally nice, but there was a sense of despair in the air.  The hardest part of the job was trying to meet KPIs from the outset when you had no idea what was going on.  This was compounded when staff left and you were expected to do their work too.  The most enjoyable part of the job was going home.  I sincerely regret going to work for this company.

I joined the organisation back in 2017 as I wanted to be part of something bigger than myself, an organisation that really makes a difference in people’s lives, both internally and externally – and three years on I haven’t looked back. 

Our purpose is centred around improving people’s lives through expert healthcare, social care and life sciences. It’s something that really underpins everything that we do, so each day we contribute to making this purpose come alive and create an environment that’s challenging and rewarding to be a part of.

My experience as an employee has always been positive, from great recognition schemes, employee benefits that have helped me in the short and long-term, to the learning and development opportunities that have built my knowledge and capability - and everything else in between...there’s something for everyone. 

Whether your looking for your first job or you’re an experienced professional, I’d highly recommend looking at our range of exciting opportunities and applying! 


The recruitment and onboarding teams are fabulous, quick, professional and highly skilled. The induction, onboarding and welcome was fabulous and the learning and development offering plus career development opportunities are accessible, relevant and engaging. 
The culture is a positive mix of hard work, common purpose and positive individuals, making the working environment energetic and fulfilling. 
The CEO is visible, present, personable and personally and professionally evidently committed and cares about the business and its people. 
This is a great place to work, learn, grow and develop, whilst making a fabulous contribution to the wider community.
The coffee machine cappuccinos are fabulous too! 

Bank partners/ Acacium group are not truthful when it comes to writing job adverts, if you want to work for a company that has a call centre structure then this would be the job for you but they will not make you aware that you have to be logged on to the systems before your shift start and answer inbound calls all day as well as doing your normal job which is stressful enough, if you are late from lunch or miss a call then you will be pulled up for this, answering difficult enquiry’s and be expected to be able to answer this yourself with little training on systems which are super difficult. There are targets which are hard to achieve without proper training and no reward for doing well, only reward is your team leaders commission. The call centre structure applies for TA’s, onboarding and compliance so please do not be fooled. 

A typical day involves travelling to far away destinations and processing samples for around 8 hours. You have to troubleshoot problems that arise but it is very repetitive work. 
I have learned how to manage a team.
Management are not great, they play very much the blame game and the training for the job is not great. They do sometimes listen to your requests but only if you are good at the job.
There is absolutely no workplace culture whatsoever, you are stuck in a van with 2 other people for 8 hours a day. If you don't get on with them then there is nothing you can do about it. There are no socials, no community. Definitely not for the younger people.
Hardest part of the job is having to stay in a hotel for the 4 days you are working. 
Most enjoyable part is the salary and benefits and the 4 days off. I do like that. But sometimes you do miss your weekends with the way the shifts are. 

-Toxic environment, led by unprofessional & biased people. 
- Unclear work structure
- a typical day at work is to make as many as calls you can speak with ealderly. 
- Workplace culture is led by only lasses who treat the employees as if they are in kindergarten! 
- If you want to develop yourself in the work and apply for different positions but in the company, they will immediately ask you for a meeting and then discuss with you if you are suitable for the role! 
- they tell you the work is Hybrid in the contract but they don't let you do the work from home until 90 days passed in the work, if you are a good boy, they will let you do work from home! 
- they want you only to make calls from the time you enter the door until the day you leave!
- If you think my comment is biased, I would say whenever you start working, realize that weekly someone leaves the work! 



I have really enjoyed my time so far working for Acacium, They really stick to their values of Putting People First, Always by your Side, Driven by Excellence and this was right from the off from interview stages to now being within my role! 

We have great new offices that have been invested in and reopened in the last year and these provide a comfortable and positive working atmosphere with opportunities to work from home too which gives a great work life balance.

Staff wellbeing is really taken into account and there are great progression opportunities across the whole group! Would recommend to anyone looking for the next steps in their career!

The working life depends greatly on the particular divison people are working in.

Some are managed by individuals who are not the sharpest tools in the shed, wage-cuck, sabotage, sprinkle vitriol and micro-manage. Some are not. 

The changes coming from the higher-ups are always for the worse of the employees themselves. Salary increases don't exist despite the disconnected CEOs bragging about record proffits. 

Some directors have no idea what they're doing. 

Generous sick leave and annual leave, but other than that, no real benefits - just the usual hogwash while only offering government-mandated things. 

Definitely not a place to build a career. Only people that are growing are the ones who inherit desks from those who leave. 

Started working for bank partners in September and left after a month, the management are extremely toxic (not all but most) micromanagement 24/7, you will never be left to get on with your work and will be treated like an infant.

The company mentioned that full training would be provided, however they do not train you at all! They just leave you to figure it out by yourself. Then they blame you for mistakes.

Bookings Coordinators have to do 6am shifts, which they fail to inform you about until you start the job. 

Everything agreed on prior to starting the job are not true, they promise things and never stick to them.

Would not recommend at all! Please avoid this company as it is very stressful and toxic.



	


Top Job Titles	Average salary
Recruitment consultant 10 salaries reported	£28,800 per year
Health coach 39 salaries reported	£17.74 per hour
Customer service representative 1 salary reported	£25,000 per year
Clinical lead nurse 14 salaries reported	£50,714 per year
Administrator 4 salaries reported	£24,500 per year

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