partner

housing officer

housing specialist

surveyor

customer service representative

Accent-Housing

What is the best part of working at the company?
I have a long work history with Accent and in the beginning employees were values, this moved onto micro management and staff have no support from employer. Expectation is to meet targets. I would have stayed till retirement but the lack of support help me decide time to leave 

What is the most stressful part about working at the company?
expectation to learn too much and no support to succeed 

What is the work environment and culture like at the company?
some colleagues are amazing at their jobs but feel very much not appreciated 

What is a typical day like for you at the company?
managing situations with no lead available for support

Honestly the worst place I have worked for, management do not care about employees or the residents. Leaving all people involved miserable and suffering.

They do not care about employees at all, massive workloads, constant belittling and an hour long break if you’re lucky. Which means they have a massive turnover in staff because we are overworked and never appreciated. Management have no clue about the companies policies or even the government policies which means you have to fight everyone to get what you are entitled to.

In regards to residents it will always be a case of how we can cut corners so be ready to make many peoples lives miserable because Accent won’t fix anything or take accountability.

Worked for Accent for a number of years, this was once a fantastic place to work but alas no more.
The company lurches from one disaster to the next and is in a state of constant flux due to staff turnover caused by poor training and poor management at every level.
Staff are often over worked, demoralised and under valued whilst management are fixated on tick box exercises whilst completely ignoring the reality of what is actually going on.
Tenants fare little better and staff are often encouraged to lie to cover up the incompetence of their managers at every level, the repairs service is at best shambolic and customers are left to carry out most of their own repairs.

Taking calls all day, sometimes splitting it and doing admin at the same time. Housing repairs enquiries were handled and booked whilst doing these tasks. A few mins of idle time was available after each call so you could take notes if needed or talk to your colleague sat next to you until the next call would come through. Again, dealing with entitled tenants sometimes but you get over it and learn how to deal with them because majority of the people you talk to are lovely. 


Very unstructured management culture with bullying within the company quite common! insular with no options to progress further unless you part of a clique well known few.
Generally a lot of negativity with bad mouthing  of colleagues and customers with a  complete disregard for customer experience.

Constant restructures and will get rid of employees at the drop of a hat , with the only focus being on anything monetary.

Worked  alongside accent for nearly 7 years. Very knowledgeable. Caring attitude towards individual needs. Reliable and friendly staff and always try to cater for any sort of situation that might occur, good or bad. Charity and fundraising within the buildings and all lots of entertainment provided to suit people if they want it. Flats are maintained to the highest standards and any repair work is done immediately

I experienced bullying, parental and disability discrimination and witnessed favouritism, homophobia, harassment and extremely bad practice. Managers are bullies who aren’t very knowledgable in their own procedures let alone safeguarding etc. Toilet breaks are strictly forbidden and facilities are dirty and poor. Despite raising these concerns several times to management / HR - no action was taken. The company seems to have little regard for its staff or  it’s customers. Avoid!

Worked in the "Contact Centre" (they call themselves that coz they won't say they are a Call Centre) and it is so stressful, the sickness is high and we have lost decent colleagues to long term sickness, stress and external companies offering a work/life balance. Don't get paid enogh anf they keep adding extra duies to the CA role It's not worth the stress and have spent the last 8 months tryjg to get a promotion they kept promising me and then have been told that isn't gonna happen ebcauseof "funds"

Accent will make you feel like you're on an Hamster Wheel. They are in constant change and restructure mode. It's not an exaggeration to say that people are leaving droves. 
Such a shame as it used to be an amazing place to work. Now it's all about tick box exercises. Customer service is now second. Staff are so stressed. As the deputy CEO said before she recently left "Accent are ticking the box, but missing the point". 
Enter at your own risk. 

Work overload daily,doing other departments work but not getting paid their wage.
Overwhelmed with calls back to back
Accent do not care about their staff at all and you made to lie to tenants day in day out.
They do not care at all about the tenants or their properties,
Staff extremely underpaid 
Managers are always giving staff false promises.
Moral is very very low and a toxic places to work

Top Job Titles	Average salary
Partner 12 salaries reported	£33,849 per year
Housing officer 38 salaries reported	£33,331 per year
Housing specialist 8 salaries reported	£29,110 per year
Surveyor 17 salaries reported	£40,231 per year
Customer service representative 11 salaries reported	£14.25 per hour

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