administrator

customer service representative

service administrator

software engineer

team leader

Aj-Bell

The good news is that if you work hard and are half way competent you can take on a lot of responsibility, learn a lot and progress. 
The bad news is you’ll be dealing with a never ending slog of unmanageable workload, gross understaffing ,unattainable targets, and constantly mopping up the mistakes and errors of the inexperienced, poorly trained youngsters they insist on recruiting (because they are cheaper no doubt)
The company is making record profits but will not put back a single penny they don’t have to to make employees’ lives easier. The IT infrastructure is an absolute joke, it’s not an exaggeration to say that system breakdowns and issues are a daily occurrence. There are nowhere near enough staff members to cope with the business the company takes on, but when this is raised, we are told that there isn’t the budget for more staff, despite the company constantly bragging about the profit it makes. There is no scope given to train the staff we do have properly, as the entire focus is on targets and MI stats (and the management bonuses linked to them), rather than on actually delivering a decent service to the customers.  
Management refuse to listen to experienced staff who deal with the issues day in day out, leading to ideas that sound good in theory but don’t work in reality being persisted with even when they cause more problems than they solve and chronic problems never being addressed.

I started at AJ Bell just over 2 years ago and have found it to be an excellent place to work.

Training has been terrific, both formal and on the job. People at AJ Bell really know what they are doing which makes it so much easier to learn. I came from a different area of financial services and was worried that it may be difficult to pick things up but the company made sure it wasn't.

The culture within the business is better than anywhere else I have worked. The business are very supportive,  with management being amazing in really taking an interest in you and your progression and not just targets. Additionally, the culture of ensuring positive consumer outcomes is above previous companies I have worked for as the business are really passionate about this which is refreshing to see, you can actually be proud about the place you work. 

The business' recent response to COVID 19 has proved to me what a great company they are to be a part of - they have ensured flexibility and support for staff and ensured that no one is furloughed; they have made sure customers are not impacted by keeping all areas running and keeping the same SLA's rather than allowing standards to drop; as well as donating money and goods to charities and institutions needing them most with AJ Bell's war against covid 19.

I would definitely recommend a career at AJ Bell.

The job involves:
• Identifying and refining data and reporting requirements from key stakeholders.
• Develop reporting and OLAP.
• Data design and modelling.
• Validating scripts provided by other developers.
• Contributing to a physical / logical data model.
• Visualizing and reporting data findings creatively in a variety of formats. 
• Data extraction from multiple sources for reporting purposes


Essential skills 
• Considerable experience and proficiency in SQL, SSRS and SSAS;
• Microsoft reporting services over a relational database
• Experience of database architecture;
• Experience of data mining, mapping, extraction, manipulation, cleansing and modeling;
• Experience of Kimble DW methodology; and
• Knowledge of SSIS, Excel and Access.
• Knowledge and experience pensions, investments and stock broking is useful. 

Desirable skills 
• Customer focused and able to build effective relationships with business stakeholders.
• Strong at problem-solving and coming up with the right solutions.
• A highly effective communicator, written and verbal.
• Highly organised with effective time management skills.
• A team player, who is calm under pressure.

Excellent promotion opportunities
Great offices, free bar, roof terrace and gym
Rapidly growing and reputable business
AJB is a very busy and rapidly growing. Its a friendly place to work, with lots of employees having worked here in excess of 10 years. Staff are approachable and open to helping. There is weekly onboarding training in order to get up to speed with what the organisation do quickly. 
The onsite gym is great with classes before work, during lunch and after work with a variety of classes on offer ran by experienced personal trainers. There is a free bar at the end of every month on the 7th floor roof terrace and a number of paid social and sporting events throughout the year including the triathlon.

Good place to start if looking to get into the finance or pension administration career. I would not recommend a long career here for most however for the few it will provide good progression opportunities. Salary is very poor for the industry and better paid positions are available elsewhere for the same knowledge required which leads to high turnover of staff within the company. 

Generally good people to work with and a fairly relaxed work environment. 

The company is well managed at the top and is constantly growing so does provide good job security.

I've been working here for a few years and have progressed.  The work is enjoyable overall, you get good training and support for exams.  I like the people I work with and I've made friends for life here.   Tax year end is busy but it all gets done.    I'm now in a position where I look after a small team of people as well and I hope to be able to go on to a more senior role in the future.   No place of work is absolutely perfect  but there is a lot on offer here to help balance the bad days out with the good days.   Pay day drinks, gym, parties, volunteering activities are available to everyone.  My manager is good and I can approach them whenever I need to.

I have been working at AJ Bell for more than 5 years - still love the place and the people after all this time.   The business has got bigger, which is a good thing, but its still feels the same in terms of the people and how friendly everyone is.   I have been able to progress in my career here, you do have to work hard but there are good training and study options to help you develop.   Certain times of the year are really busy such as tax year end.  I like that you can buy additional holidays and there are some really good social events held, including the Christmas Party.  The location of the offices is good for public transport.

A company that hires new staff with lower wages than it's current ones and therefore leaves you feeling very undervalued.

Progression is only on the cards if you are hand-picked, and likely having marital relations with your current manager.

Poor business decisions are made and the staff at the bottom are left to pick up the pieces when it inevitably doesn't work.

Extremely high turnover and most new starters are very young with no financial background, which means that often the most experienced person on a team doesn't know what they're doing.

company that pays sick days, friendly colleagues, good training programme and and the availability of professional study support to those who interested but Not very strong work ethics especially on the team I worked, People should take a more positive approach to work and not just "do the job". Hard performers are neither recognised nor rewarded, not very good basic pay and an enormous amount of workload within an understaffed team that's main focus should be clients.

I worked on a project for 2 years as a Test Analyst testing and implementing a new system being brought in across the business.

I was a Team Leader prior to this for 4 years where I managed 6/7 staff overseeing the process of applications, transfer and contributions (via bacs and cheque), adding employer and employee direct debits.

I also dealt with complaint handling, transfer's in drawdown and any reports, adhoc tasks for my manager

Top Job Titles	Average salary
Administrator 10 salaries reported	£25,080 per year
Customer service representative 8 salaries reported	£27,155 per year
Service administrator 13 salaries reported	£25,554 per year
Software engineer 5 salaries reported	£50,400 per year
Team leader 10 salaries reported	£32,840 per year

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