customer service representative

met technician

parts advisor

parts manager

sales administrator

Alton-Cars-Group

This group have a lot of sites - none of which know what the others are doing. 
The main customer service centre have no clue what is going on in branch and do not deal with customer issues - they just take calls & then pass the problem to branch & forget it. 
Workforce across the group are miserable - senior management do not listen to staff in branch & if anyone asks too many questions they get asked to leave!
I’ve seen a large turnover of good staff who are either moved to a different site or let go if they ever complain. 
I’ve moved to another company who actually value their workforce & listen to suggestions and then don’t take ideas and pass them off as their own ‘director ideas’! 
Alton Cars are very good at saying ‘thank you’ but don’t follow it up with a bonus or salary increases. There is no career progression path or HR structure to have appraisals or give feedback. 
Great shame as I made some good friends, but the owners/directors are too focussed on their own dividends, not the staff on the ground.  

The man management within the work place is terrible, you come in and there’s not really a good, happy and friendly workspace from day 1, it seems though the managers directly don’t care about your previous jobs and how well you did in them. You prove to them that you grapht for money, but the pay does not represent that at all. Especially if you live more than 10 mins away from the site. The managers below the owners are in it for themselves and it comes down to the quote of Ken miles from Ford vs Ferrari. Which they hate someone who already knows the automotive industry and how to operates. Also some of the managers would rather getting a car spot on in one area, but then total incorrect on the other area’s

I resigned from Alton Cars after 23 months. The central office is a toxic environment. The team are 2 faced and backstabbing, when addressed to the manager of the central office nothing ever got done. I was off sick due to work related stress and he manager bagged all my belongings up and gave my desk away, making me feel I was not wanted back at work. Working there has messed with my mental health! I would not recommend working in the central office of Alton Cars. Alton Cars company themselves are good but not the main office

Very fast paced, pay does  not reflect all the hard work done throughout the company.
Virtually impossible to progress, if you are not a favorite of Senior management.

Ethics at this company were not good, customers not given correct details on their ongoing repairs, particularly in relation to car parts and availability

Expects you to work multiple peoples jobs and get paid for one person. The management onsite only seem to care for themselves. Need to spend more time focusing on staff

Work place was toxic, very clicky, if they don’t like you they make up lies about you to get rid of you. Very unprofessional and unethical. They promise a lot but don't live up to it 


Workplace is great to work, pay is amazing and everyone in the business is amazing to be part of, couldn’t ask for anything better!                    

Top Job Titles	Average salary
Customer service representative 15 salaries reported	£26,147 per year
Met technician 1 salary reported	£35,000 per year
Parts advisor 3 salaries reported	£27,500 per year
Parts manager 3 salaries reported	£24,000 per year
Sales administrator 2 salaries reported	£25,400 per year

Working at Alton Cars Group: company overview and reviews

Alton Cars Group

Alton Cars Group ratings

Popular jobs at Alton Cars Group

Salary satisfaction

Jobseeker tools

Employer Tools

Browse

Stay Connected