customer service representative

agent

claims assessor

call center representative

test engineer

Animal-Friends-Insurance

Started working here after being offered a competitve salary and a great bonus structure that i was assured is very achieveble and many people constantly hit target, for the first few months it was great fun learning a new job always is however it soon became very repetitive and as soon as people started hitting bonus the structure was changed to make it more difficult, management are unaproachable and the work environment is not a joyous one, a typical day would be arriving at least 10 minutes before your shift so you can log on as you are clocked as late if you log in less than 5 minutes before your shift, sit there all day calling outbounds and taking calls, a half an hour lunch break and minimal talking to co-workers throughout the day, there is no team atmosphere whatsoever, the people are great but management beleive in all work no play no talking unless to a customer. 

Initially a great place to work with 25% off your own pet insurance and also great summer xmas partys however day to day i grew to loathe coming to work and as a result am now looking for a change.

Worked here for a year. Started off great. 
Went through multiple team leaders - no stability
Told off if you go over even 20 seconds of a 30 minute break. Back to back calls all day non stop and having to stay after work to pick up calls, yet not paid for any work you do after your shift time. Many of the staff questioned if they are being paid overtime and managers did nothing about it. 
You can barely breathe and get paid pennies for doing such a hard job,  other companies pay so much better for the amount of work you do. The whole company is a lie. Team leaders are young enough to be your kids. No professionalism whatsoever. They do a “well-being Wednesday” every week yet don’t care about your mental health at all. If you are struggling mentally or physically and cannot attend work your job will be threatened. Team leaders give easy jobs to their favourite staff members. You’ll see some staff barely working and sitting on emails or live chat every day and the rest of the staff doing back to back calls for the whole day. Worst job I have ever had and a company that treats their staff like this should not even be running. 

I joined AFI after many years in a completely different work setting. I enjoyed working their and the team were friendly and extremely helpful. 

I learned a lot when working there about the insurance industry and administration.

The reason for an average score is because whilst you only have to work the contracted hours, it was evident for progression extra hours and overtime are the route to pursue. 

If you have activities and responsibilities outside work it isn't always easy to give that extra time and I was often left feeling guilty for not dedicating extra time to the company.

I will say the management are friendly, approachable and even helpful when you need to discuss a personal issue and I will always be thankful for the skills I learned while working there.

I spent a few years working here and it was a challenge. From when I started to when I left there were some big changes, moving paperless was great and working from home suited me fine. However, the culture changed, more pressure on targets. Any sign of negativity about anything and you got in trouble. If you were good at your job and achieved your targets then they would keep adding and adding and adding stuff on to your workload until you broke while others who couldn't achieve their targets constantly never got in trouble. Some great colleagues but also some who would happily be nasty about others behind their backs. I learnt a lot but I was glad to leave.

What is the best part of working at the company?
Work colleagues are lovely and everyone is friendly and approachable

What is the most stressful part about working at the company?
keeping within the stats but even then you are just provided with some coaching if there is anything you are struggling with 

What is the work environment and culture like at the company?
Friendly and doesnt feel like work. Every one is like one big family at Animal Friends

What is a typical day like for you at the company?
Taking calls and looking at renewals and options to decrease their premiums. Also taking payments over the phone and providing quotes. Lots of team building like quizzes and daily meetings to check on everyones wellbeing which is nice

When I started here I was earning £19,000. I thought this was a good wage, but you do so much more than what the job describes. The abuse would be received constantly and there was no support just to continue taking call after call without a chance to breathe. No compensation for staying past 5 which would happen pretty much every day with needing to answer the mass of calls that are in the queue by 4:59pm. Job culture was poor, no real incentives and colleagues don’t help each other out often. This has really put me off all customer service roles going foreword and negatively impacted my mental health massively. 

Working for Animal friends was not great at all. I woke each morning dreading going on the phones. Most of the calls were complaints. They expected you to work constantly for little money. Only half hour for break with only 5 minutes for comfort or drink break and your only allowed to go on break when there isn’t 2 people on break. You have help through a group chat and most of the time you were ignored & kept the customer waiting for ages. Policies & procedure were a joke & were expected to call customers back when a senior should of been doing it!! Also you were expected to answer, deal with calls & do notes after the call in a short space of time which is unrealistic. 

I have worked here a long time and I can easily say it is the worst place I've worked. If you don't mind rude and obnoxious managers and directors, no appreciation for hard work and loyalty as well as no job security then this company will be for you.

The company has an extremely high staff turn over which is why they have had to open up offices in Swindon to recruit more people than that are leaving. Surely they'll realise why all these people are leaving... 

If you are looking for a job with real satisfaction, appreciation, a salary that matches your skills/experience and job progression then you best look else where you really won't find it at this company.

My time with AFI has been really enjoyable. My team and team leader are some of the most wonderful people I have met and they have absolutes supported and championed me throughout my time here. I’m very sad to be leaving but had to take an opportunity that gave a greater opportunity for progression. The work can be very varied once you are cross trained and you can find yourself moving between work streams several times a day. I found the pay fair for what the work is and management do seem to be putting more effort in lately to hear from all areas and members of the business. The remote nature of the business also means I was able go straight from work to home life at the end of the day. 

I have worked in most departments and they are all very different. I really enjoyed the professionalism at Animal friends and there was a structure I could rely on that made me feel comfortable. The pay however is not very good for non-supervisors/managers. The actual work I found was boring, however my colleagues were very nice and I made plenty of friends, the colleagues are mostly young people. I believe it is mostly WFH now since covid, but I worked there pre-covid

Top Job Titles	Average salary
Customer service representative 6 salaries reported	£21,960 per year
Agent 2 salaries reported	£23,059 per year
Claims assessor 1 salary reported	£23,000 per year
Call center representative 4 salaries reported	£20,881 per year
Test engineer 5 salaries reported	£40,200 per year

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