barista

shift leader

general manager

area manager

supervisor

Blank-Street

The company hires staff with 0 experience. Considering everything is automated you'd assume newly trained staff would be able to a hang of things quickly but this is not the case at all. Managers are horrible and do not take no for an answer. They are very rude and always side with shift leads even when there has been complaints about them. The company overall lacks professionalism and the management team are very inexperienced so should be reviewed again. They make baristas carry out more senior roles which is beyond the pay rate and the shift leads take the roles of manager and think they have some sort of superiority but when in actual fact they get paid a pound extra compared to regular baristas. The company is very stingy and do whatever it takes to minimise costs but they even cut costs in places you are required to spend a bit more than usual. Staff are friendly but very overly sensitive and gossip spreads like fire in this company. Be aware before you apply as there are many more jobs that are independently managed with 1 manager allocated to a store! The manager doesn't even know how to make a coffee how ironic right! 

Took over a month for job offer after group interview, to which you start without any training, with the promise of shadow shifts and slowly learning through a well-planned process, instead you will be expected to know how to craft all drinks without prior knowledge, made to feel rushed and confused at all times.

General manager has no clue how to both run the new stores as well as have enough barista experience, not even training shift leads sufficiently to be able to train baristas. Rotas were made only a few days before following week and told you are working in a particular store, to which it would change later on the same day and getting nothing but "I apologise this is not ideal" when questioning what my training is.

Due to constant error after error on managers part, barely any staff are being trained correctly, nor have a work schedule.
Absolutely embarrassing and annoyed I wasted this much time with the company.

The job overall is easy but management is diabolical at the job and head office are just as bad.
Management never find cover if something goes wrong it is always the baristas fault. They also gossip about each other and make the environment very unprofessional and unproductive. 
Head office come in for audits or whenever they fancy and provide nothing but stress and no solutions this trickles down throughout management and to the baristas. 
There is clear favouritism and some managers will put you on less favourable shifts if they are trying to wean you out and get you to quit your job. They also have a bad habit of passing over qualified people for positions in favor of people who are basically personality hires. The pros are being paid every two weeks and coworkers can be really nice 

Company likes to focus on little things that don’t need focusing on rather than caring for employees, CONSTANTLY understanding especially when it is extremely busy, people are constantly calling in sick and the company never does anything about it, honestly it’s such a unserious company they hire people based of their personality rather than actual skills relevant to the job. Managers are rude and egotistical and don’t care for staff. I am constantly stressed out at work which is how I should not be feeling at a job like this and our hard work is never recognised rewarded or appreciated. Avoid it’s not worth being burnt out and drained 24/7.

standard contract is 35 hours, normally 5 days a week. management are great, really care about you as an individual and will listen and help where they can in terms of adjustments with work. uniform is free, just a t-shirt and then whatever trousers etc you want to wear. it can be very busy, especially in manchester city centre, ridiculously busy but it’s a relaxed and fun environment even when it’s busy. really easy to swap shifts/get shifts covered too

Enjoyed working here a lot. Only issue is myself & multiple others reported to management about a colleague who was very difficult to work with, they spoke to them but decided as long as they were doing their work, it didn't matter. Said they were just young and didn't understand how to work in that environment, but then randomly fired other employees over what the colleagues saw as very minor issues. I would've given it a 5/5 if they listened to us about the difficult colleague.

What is the best part of working at the company?
Pay every two weeks and a couple other perks 

What is the most stressful part about working at the company?
Extremely toxic environment, most of the staff were bullies and the management are quite dismissive. Work here if you want your mental health to go down hill, hope that helps!

What is the work environment and culture like at the company?
Lazy and rude staff, very secondary school vibes

It is a really fun place to work with a fast paced, energetic environment. Young & dynamic team with ZERO ego! 

We have a great office with lots of perks - free coffee, good vibes all the time.

Lots of experience from coffee to restaurants to grocery to banking to consulting... Lots of opportunity to learn skills of others and improve.

Really fun and great culture 

You're expected to work as a manager but you never get paid like one. You can easily get overworked because most of the days the store is understaffed so everyone on the team struggles. Office people don't care about the teams in the stores. You need to be on a good place with your team to get each other's back otherwise you'll suffer because management doesn't help.

The work is fairly easy but they don’t train you properly then they get annoyed that you don’t know things. The mangers just lie to appease people never take any action. And I get it they are over worked too the average manager has 6 stores. No wonder they don’t answer a text . 

Top Job Titles	Average salary
Barista 79 salaries reported	£13.51 per hour
Shift leader 21 salaries reported	£14.05 per hour
General manager 1 salary reported	£41,500 per year
Area manager 3 salaries reported	£41,500 per year
Supervisor 2 salaries reported	£13.80 per hour

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