performance manager

guest service agent

ambassador

facilities team leader

quality assurance engineer

Caledonian-Sleeper

Staff are treated appallingly.
Lounge staff or ‘receptionists’ as they advertise, are scape goats for the joke that is the business.
You are left without any competent managers, left to do everything yourself and when something goes wrong YOU need to fix it, not the people who actually get paid to fix it. 
Service Delivery Managers are your point of contact and they are brilliant and care about your wellbeing, but any higher than them and you may as well give up any chance of being viewed as a human being. 
You are given 0 training, 0 health and safety, no biohazard training, no biohazard equipment and no spit kits. Which on the rail you need. Do not be mistaken
There is no security. You are left in a glass box, your only security being a glass door and a key. Staff have had to organise their own security by cooperating with the Scotrail staff. 
You are expected to work over what you are willing to work, you are expected to bend over backwards for a group of managers who would do none of the sort for you. They act all nice and caring to some and nasty, useless and frankly disrespectful to others who end up picking up all the slack. Expect a basic lack of disrespect and disregard if you take a job with Caledonian sleeper, managers demand respect but give none back. You are insignificant and replaceable to them.
The managers take no responsibly for the absolute disaster that is Caledonian sleeper. 
You are an insignificant cog in the poorly oiled machine.
You are promised to be able to use the trains, that’s a lie as well. 
There are no benefits from working for Caledonian sleeper. ZERO

Poor management, lack of security. When you do alot for the company they don't care about that. they just think its okay to tell you you've got an advantage in a interview but when you get new management they are out to get you. Loved my job with all my heart and within 5 mins of turning up you get let go, although ive been waiting over a month to find out weather i have a job or not. Will miss seeing my regular customers. Never work for them again if this is how they are gonna treat their staff I'm not interested 

What is the best part of working at the company?
I like the people I work with and my manager.

What is the most stressful part about working at the company?
There is nothing different from other railway companies. 

What is the work environment and culture like at the company?
You are allowed to use your intelligence. If you do well you will be commended. Lazy people can not survive in this environment. You need to be innovative and creative.

Not a great experience. The role I accepted was 25mins from my home. The actual role required me to travel up to 4hrs before or after a 12 hour shift. No work/life balance. Could be away from home for four consecutive nights with only one day off in between. No set roster. Didn’t know what I was doing from one week to the next. The train is not up to scratch with reoccurring problems.

Worst experience of whole career. Huge turnover for a reason. Bullies when it comes to management. was really looking forward to working and being part of this brand. I’ve known some toxic places but this is pure poison. Never dealt with a playground mentality like this before and hope I never will again. Worst thing you can do is speak up as you will not be supported. 

Managers that blame everyone and pass the buck. Really bad working conditions that have been normalised. No home work life balance and need to be available full time but coe part time hours. 
Bullying and a very toxic environment. Lack of training and an absolute shambles of a company and nothing like I was promised. 

Great benefits and a team who will help you if you fit in.


Very unorganised structure and management are a bit out of touch as they do not work nights.

Top Job Titles	Average salary
Performance manager 7 salaries reported	£47,857 per year
Guest service agent 6 salaries reported	£30,931 per year
Ambassador 5 salaries reported	£29,313 per year
Facilities team leader 4 salaries reported	£42,421 per year
Quality assurance engineer 3 salaries reported	£53,900 per year

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