customer service representative

collection agent

service administrator

underwriter

call taker

Castle-Trust-Bank

I work pretty much autonomously at Castle Trust. I was brought in to an environment that had not had a designer before therefore I was allowed pretty much free reign to create the company's new branding which was fantastic, and an opportunity that doesn't come around often.

I really like my boss, in fact he was a strong reason to join the company. The rest of the management aren't particularly people friendly - they are completely focused on bringing in the money and I don't think the well being of their staff is at the top of their agenda.

Alot of people have left as the company is to be relocated to Basingstoke which is unfortunate.

Castle Trust is in a really great position at the moment, and if you join, you can really progress and advance given the situation. The pathways are there and most of the staff working at the company are very pleasant to deal with. CEO is a very personable guy and really does care about his staff. Unfortunately there are some long serving senior managers who are difficult to collaborate with and don't seem to be able to see outside their own business unit.

Castle Trust is currently going through allot of growth and change for the better, offices in Basingstoke and London. Due to the size of the business you get exposure to stakeholders and projects you may not do in larger businesses. 

Benefits include bonus, Perkbox, holiday entitlement that rises annually. The Basingstoke office offers a relaxed dress code and good location. 

I would recommend Castle Trust to anyone looking for a career in financial services.

CTB is going in the right direction and has great management which hopefully will be able to grow the company and manage it to succeed as it grows.
Great for ambitious people as the lack of ambition at bottom level means you will be spotlighted and recognised.

Poor management, too cliquey and you get looked at poorly if you leave on time (regardless if work is done or not). Working from home is a definite NO. Especially if you’ve broken your ankle and can’t get into the office, no parking either. 
Staff are rude and unfriendly. Set on two levels in Basing view, certain teams are favoured over others and considering the banking licence is being sought, half of them don’t know what they’re doing.

No real training, run by people who haven’t had training and very little experience, very unprofessional and treated unfairly. Clicks of groups and if you’re not in one then you’ll be left out and treated differently. There is a lot of favouritism between people in different departments. A lot of mistakes because it’s poorly run and very little support. Simply a money grabbing business and everyone is replaceable

Offices in Basingstoke and London, the exposure is great due to the size of the business and the relatively flat structure, decisions get made quickly. 

Recent change in Leadership for the better, although some see this as uncertainty. Those who perform do really well, and there is ample of opportunity.

Castle trust has a good workplace culture , there are a number of great opportunities to further your career at castle trust.

Management support their employees and take on board our feedback
 
The CEO is very friendly and approachable and takes the time to get to know every member of staff.




Having worked here for more than a year now, I have been delighted to have been welcomed into a collaborative team who are ambitious, and fiercely loyal to creating the best experience for our customers. 

Castle trust is a good place to work, good opportunities and they are making a positive effort to invest in people. However there are some difficult individuals to deal with through the business (specifically some of the long standing members of SMT). 

They create toxic work environment that is unhealthy and leads to high turnover of staff.



Top Job Titles	Average salary
Customer service representative 2 salaries reported	£25,500 per year
Collection agent 3 salaries reported	£27,833 per year
Service administrator 3 salaries reported	£28,000 per year
Underwriter 1 salary reported	£28,000 per year
Call taker 4 salaries reported	£24,655 per year

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