software engineer

sales advisor

customer service representative

customer experience specialist

vehicle technician

Cinch-Cars

Cinch only care about money and that’s it.

This job is the most draining, unsatisfying and toxic place I’ve ever worked.

The managers tell everyone they will focus on staff well-being more but then the next week they Litterally pull us into a meeting to tell us that it’s being scrapped and we need to focus on the customers more!

Customers that are freely allowed to abuse staff and the staff have to quite litterally beg managers whilst in tears to ask them to take the escalation! (When that’s  there job) 

The pressure you are under is exhausting and if you have a difficult call it’s not “how can we help you” it’s “why are you not on another call already”.

Its very much “1 rule for 1 and another rule for everyone else” whilst some staff are working themselves to the bone and get work piled onto them others get away with the bare minimum.

No matter how much feedback you give to the managers about the work environment and work load they don’t seem to care, despite multiple people being off for long term sick due to the effect this job is having on there mental heath which in turn is creating extreme pressure for the staff that are working there.

Multiple good people have left even though they enjoy the job itself because of the environment and blatant favoritism, they don’t bother doing an exit interview because let’s face it, they really couldn’t care less about what is making there staff leave. 

It’s disappointing really as they can create a good work environment but choose not too.

What is the best part of working at the company?
What can I say help at the end of the phone driving all types of cars to so many different places all over the country No two days are ever the same plus the wages are better than most jobs oh and you are basically your own boss 
But the top slot is meeting so many different people in all walks of life 
I could go on all day come and look us up make up your own mind 

What is the most stressful part about working at the company?
Every job is stressful but there’s always someone only to happy to help if problems should arise 
We all have our down days we wouldn’t be human if not but in some way try to think of a stressful day as a learning curve 

What is the work environment and culture like at the company?
Everyday at the site well the environment is always busy especially at the start of the shift what with so many vehicles moving about at the same time but as for the culture well I find all of us at cinch are one in the same full of giggles and there’s always something to put a smile on one’s face 

What is a typical day like for you at the company?
Start your shift go fetch out the car that your delivering but mostly enjoying what I do and that’s seeing a customer happy with the vehicle they chose and yes you get many many people when you arrive at there address of choice mainly the homes and when you pull up the customer comes bouncing out the door and finding it way to difficult to contain there excitement also being willing and able to answer any questions asked

I worked at Cinch Cars for several months and unfortunately, my experience was overwhelmingly negative. The workplace lacked professionalism — the office environment often felt immature, with childish behaviour that made it difficult to focus.

Management communication was poor. There was little to no real support, especially when dealing with difficult customer issues. I often found myself handling angry customers on the phone with no guidance, while management remained disengaged. Getting a clear answer or direction often meant chasing multiple people with no urgency on their part.

The training and tone are very robotic — you’re taught to say the right things, but there’s a clear lack of genuine empathy or ownership, it just comes across as insincere. Promises are made frequently, both to customers and employees, but they’re rarely followed through. 



Aftercare department will churn out many staff. Many people leave by choice but will just simply be replaced. Even had agency workers at one point. Every year there is multiple redundancies and any department could be on the firing line. Advertised with up to 10% bonus annually but never got above 5%. The warranty team have 0 qualifications in the automotive world, the technical team is only made up of 4 staff who 3 of them work remotely. We’ve just been told the whole of the technical team is being made redundant, that won’t go well for us but we shall see. The company only cares about trust pilot ratings. Our trust pilot team will just throw money at any 1 star case. Our prep sites is the worst, that’s where all our issues complaints stem from, poorly inspected vehicles.

I started at cinch last year in the middle of the pandemic and lockdown, I was concerned that not being in an office and not meeting my team would make getting stuck in harder. 

The whole team has been fantastic and though we have never met in person, we have come together as if we are in the same room.  

The whole organisation is growing fast and is an exciting place to be. If you can handle the pace you'll probably find it the most rewarding job you'll ever have.

Management supports you when you need it but also empowers you to own your role. There is scope to shape every part of the business and everyone is willing to listen to ideas. 

Great job when started 2 and a half years ago. Four on four off shift pattern, 12.25 hours with an hours unpaid break, and straightforward deliveries of a maximum 75 mile radius.
Shift pattern now changed to one which is both confusing and exhausting in equal measure. Now expected to deliver a vehicle, clean it and hand it over sometime more than 250 miles for an am delivery and similar pm. No chance to take break and often late back. Management don’t care and what looked like a decent salary 2 years ago has been eroded by hugely under inflation pay rises and the fact that you are working an hour for nothing.

A faff free company that don’t give a faff about their staff. They like to act like they care about their staff and their customers when it’s completely the opposite. Staff are treated poorly and questioned throughout the work day as to what they are doing. It’s frowned upon anytime you want to go make a drink or go to the toilet. You’re actively encouraged to lie to customers to not cause any bigger problems or issues. 
If money is all you care about then it’s great. If you actually want to be happy with your work life, avoid like the plague. 

Have to arrive and start earlier than paid for and most days finish late, also get 1hr unpaid lunch break but normally end up working 10hrs straight!!
Learned very little in my time
Management are shocking, so up themselves making you feel not worthy, don't speak to you or show any appreciation for the work load you do. Take for granted and show no gratitude. 
Never get a answer about anything, holiday requests or time off.
Best day was today once I handed in my notice and ran for the hills and never looked back.

Luckily I worked out of a hub with good colleagues but when visiting other premises you quickly ran out of patience with constantly being put out longer than usual finish times to meet deliveries sometimes past 10pm depending on where your last delivery drop off was and how busy roads were. Communication was weak within the office departments that looked after staffs daily workload. 

Work shifts where the best part of the job with only working 4 days out of 7 and having 3-5 days off regularly throughout the month 

What is the best part of working at the company?
Absolute disgrace of a company to work for

What is the most stressful part about working at the company?
Everything.. being sent to sites 3hrs away from your hub to deliver & then get public transport bk

What is the work environment and culture like at the company?
Awful no running water or toilets that flush

What is a typical day like for you at the company?
. forced to do delivery's in cars with problems & they send AA out to turn warning lights off

Top Job Titles	Average salary
Software engineer 7 salaries reported	£59,429 per year
Sales advisor 10 salaries reported	£32,750 per year
Customer service representative 2 salaries reported	£27,000 per year
Customer experience specialist 3 salaries reported	£29,000 per year
Vehicle technician 28 salaries reported	£29,739 per year

Working at Cinch Cars: company overview and reviews

Cinch Cars

Cinch Cars ratings

Popular jobs at Cinch Cars

Salary satisfaction

Jobseeker tools

Employer Tools

Browse

Stay Connected