customer consultant

customer service representative

inside sales

sales consultant

customer service team lead

Epos-Now

Work life balance isn't great but not unreasonable. You work 1 in 4 Saturdays and 1 in 8 Sundays. 

Vast majority staff are friendly

Customers you deal with are often very nice to deal with or a massive pain. You speak to a it of people, God forbid how some of them run businesses, some of the people you speak to can be complete tools, but to be fair at least half are generally nice to speak to. 

There is such a wide variety of tasks within the job. There are multiple weeks of training, the rest is learn on the job. I would say training covers about 30% of what you need to know.

 I would say that you start becoming reasonably good at the job about 3-6 months in depending up on the person. This wouldn't be so bad, except for the fact that having people angrily shout at you down the phone because you can't solve their issue. Because of this high stress, sometimes staff turnover can be high causing high phone wait times, causing customers to be more stressed and shouty creating a vicious cycle. This however has improved recently. 

The managers are generally nice and for the most part quite supportive. 

The company wants to drive everyone to their new card machines to try and achieve IPO. This in itself is not an issue, however upper management refuse to dedicate sufficient resources to help manage the number of customers using them

You will frequently have to pick up slack from other staff members that are new(or just a bit poor at their job) . 

Sometimes getting managers to respond to you on internal communication systems can cause issues. 

Sometimes try to get things done within the company can be like pulling teeth sometimes 

Don't try to put in too much extra work than you need to in order help others, you will get shot down for it. 


After 16 years working in Management for a major Norwich employer (5K + staff) moving to a smaller business I wasn't quite sure what to expect, however I really shouldn't have worried.
There is a great energy within the business to succeed, it is easy to be swept up in this energy  from day 1, especially towards the close of the month where there is a real buzz.
The people are all very welcoming and friendly, the atmosphere is relaxed and very different to some stuffy corporate businesses. There are football, ping-pong and pool tables, games consoles and various other activities to help aid relaxation throughout the day.
The CRM system is easy to use and get the hang of even for those who haven't used such a system before. Unlike other businesses all systems are integrated within the CRM making the administration tasks much easier to learn.
The business is laid out across 3 sites all with ample free parking and there is flexibility within roles to go between sites to speak to relevant areas to make sure the customer gets what they need.

The company prides itself on its focus on its employees, and I do admit that the culture can be fun. There is free pizza and cola on crunch days, the break room has a pool table and PS4, all that kind of thing. 
However, the work itself is abysmal. Nobody really knows what they are doing, training does not prepare you. Typical call centre pressure with sometimes abusive clients. Have been denied breaks during busy times. The entire shift pattern was reworked three times in my few months there. Sales pressure is enormous and much more valued than actually helping customers. Everything is about the money, yet they deny you most of your earnings and keep you at barely minimum wage. Had to take overnight shifts on mobile/laptop at home for at least 2 nights/month. 
In the end I left because they kept promising me advancement options, then denied them again because I was "too good where I was".

Rope you in in the interview and job description with chances of progression and pay rises and commission, a lot of this is impossible. Constantly changing goalposts with targets and discounts meaning hard worked sales can end up with other employees as their manager can offer a better discount then yours. Managers who are hugely incompetent and ignorant to your job role and will even admit that themselves and such a lack of training that people are crying and quitting in the first week and within a year of being there I was considered a “veteran” and encouraged to be teaching the new people. Not a problem if there wasn’t 10 at a time, no chance of job satisfaction or helping a customer because nobody knows how to. Not that they care as long as the answer time is below 2 minutes, less about customer service and more about selling things and getting people off the phone asap

Training does not exist they jist put you all over the place my training group sat for an hour doing nothing as they didn't assign anyone, on chap started and no one new half the day he was hanging around reception, salary and bonus figures are highly inflated, ask about claw backs what there warm leads are ( about 10 % success rate at the best ) you will be cold calling leads that are months old 50% of your time your expected to do the company's marketing and they just don't have any professionalism, they expect large lies to customer too and they're product is filled with flaws and they market customers you can't service.

What's good, it's casual and relaxed you could probaly be an ex con and they would not care, but guidance and actual help is pointless, 

It's a fast paced but organised environment to work in for a developer where work is clearly defined and documented by the product team.

As with any growing business, there's a lot of legacy code but there is always opportunities resolve tech debt and work on greenfield projects.

Distractions/meetings/interruptions are few and far between.

There is a good senior/management structure in place so you always know where to go if you have any questions or concerns.

Lots of opportunity for professional development with a budget for online courses/conferences.

A downside I can think of is that the office layout is completely open plan and quite cramped - some parts need updating.

Since starting at Epos Now, I've acknowledged how much great potential it has, and how much passion the people have to take the business to the next level. It goes without saying, it has its fine tuning required, as does every other business. However, the drive of all the departments to make the changes happen is fantastic and really inspiring.

Some great appointments over the last couple of months, coupled with some great new accounts aligned to Epos Now has set the company up for a very bright future.

I was there for four months, during which six people left. The management was snobby, constantly monitoring your performance while offering fake friendly financial smiles. They are just draining, money-sucking fools who don't know how to lead a team—only themselves. The pay is awful considering the backlog of work. The accountants haven't cleared up the books since March, and ledgers are always reopening because it's so unprofessional. The EPOS equipment has numerous complaints as well. Stay clear. You deserve better than this mess fest.

Starting at a new company can often be intimidating, however upon starting Epos Now it was evident that this wasn't to be the case. Everyone is so friendly and welcoming. The offices are fantastic with the facilities to relax and get away from the fast paced working environment (as another review said - likened to google!)

Nine start, managers are so good with the training. I come from customer service and they have trained me to troubleshoot with confidence.
Management are approachable and always around to support or advise.
Workplace culture is work inspired but also friendly.
The hardest part of the day is the late finish. I'm used to part time so I think its just something I need to get used to.
The most enjoyable part of the day is talking to the customers.

Top Job Titles	Average salary
Customer consultant 4 salaries reported	£25,391 per year
Customer service representative 11 salaries reported	£24,785 per year
Inside sales 2 salaries reported	£32,000 per year
Sales consultant 9 salaries reported	£26,118 per year
Customer service team lead 2 salaries reported	£33,625 per year

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