truck driver

customer service representative

account manager

operations administrator

business development executive

First-Mile

Since joining First Mile I have been beyond impressed with many things. The management here is fantastic; I feel my manager is there whenever I need anything and will never fail to make time for me to go through things. They also place a large emphasis on recognising achievements and making their staff feel valued. This ranges from shout-outs on the main company chat and kudos chat, to organising lunches and other events for different offices to thank them for their hard work. It is also clear that they want you to do well and they do everything they can to ensure that. I have been given a lot of responsibility for my role, which I didn't anticipate, and I feel I have learned so much already since being here. I feel that the company is a safe space to make mistakes and learn from these. 

The salary and other benefits are also generous and there is a clear ladder for each role, showing you how you can progress. This structure is fantastic and ensures there are progression and learning opportunities. 

I couldn't recommend it enough. Their values are spot on and they are always looking to make a positive difference in every area from employee experience to environmental impact. First Mile are great.

This company has serious issues with communication and management accountability. Drivers are overworked, expectations change without notice, and when things go wrong the blame is pushed downward.

I was suspended for not tipping a load when the regular tip had been closed - something I wasn’t informed of until 15 minutes before my shift ended. Management were quick to blame me, slow to admit fault, and offered no credit when it turned out I’d done nothing wrong.

Probation was extended without a clear reason, feedback was inconsistent, and support was minimal despite hard work and long hours.

My employment eventually ended after an internal message that was initially treated as a joke and then escalated without warning by a petty manager. The response was disproportionate and unprofessional.

Overall, a demoralising place to work. You may gain experience, but don’t expect fairness, clarity, or support.

-Also 90% of loaders can’t speak English. 

The team I am in consists of about half a dozen individuals, and through thick and thin I've never for a moment felt like I've lacked support. This is in no small part due to my manager, who is approachable and supportive, and has never asked anything of me they wouldn't gladly do themselves. Not only do I feel appreciated, I've consistenly been rewarded when being asked to take on more challenging and demanding roles within the team. The sense of accomplishment gained from this is not something I could forego in a workplace.

The workplace culture is inclusive and  positive, and everyone is encouraged to share their ideas which fosters a strong sense of community. Given the amount of thought and effort that is put into nurturing our community of employees, and it’s clear First Mile prioritises employee wellbeing. This extends far beyond workplace social events; whilst these are creative and genuinely fun, they're simply the tip of the iceberg on what is provided for employees to get involved in. There’s also a real emphasis on celebrating achievements, which makes the workplace feel like more than just a job.

Since joining First Mile, I have been genuinely impressed with many aspects of the company.
From day one, the management team has been exceptional. My manager is always available to support me and takes the time to discuss any challenges I face. It's evident that First Mile places a strong emphasis on recognizing achievements, This culture of appreciation makes me feel valued as an employee.
I also appreciate the responsibility that comes with my role, which has exceeded my expectations. The safe environment to learn from mistakes has contributed significantly to my professional growth. The company's commitment to employee development is further highlighted by the clear progression paths for each role, ensuring ample opportunities to advance our careers and gain valuable accreditations.


Joining First Mile has been an incredibly rewarding experience. The company is dedicated to sustainability and making a positive impact on the environment, which aligns perfectly with my values. 

The team here is fantastic—colleagues are not only friendly and supportive but also bring a wealth of knowledge and enthusiasm to the table. The jobs are challenging yet fulfilling, providing ample opportunities for growth and learning. I highly recommend First Mile to anyone looking to be part of a forward-thinking and dynamic organization.

The staff are fun but management are negative. Examples: management often shout at people in meetings, the CEO gives company wide speeches at the end of the day on Fridays, sometimes extremely negative, there are often employees crying in the loo. 
Could use a permanent HR role, as staff don't feel they can raise concerns. 
It's a small company so any dip in sales causes huge negative impact.

I have worked for a while in First Mile as dustcart driver. I can say that the supervisors and the managment treat you like a slave. Just imagine picking up like 300-400 customers on your round ..Mostly of the time, they always complained that you didn't carried out your work properly even you done it ..You are always in rush and like that you are exposed to have accidents. Very bad place to work. Please avoid that company.

I have been at first mile for a few years and we have gone through some tough time with corona but it still feels like the people were put first. We are mostly working remotely now which is tough but I appreciate that the company lets us do it. I really like the people I work with. Sure we all have good days and bad but overall I am happy

What is the best part of working at the company?
The good thing about the job is the pay 

What is the most stressful part about working at the company?
The managers are very rude talk to staff like dogs

What is the work environment and culture like at the company?
Very bad negative environment 

What is a typical day like for you at the company?
Long and stressful every day is hard

I enjoyed working at First Mile for 2.5 years. A good company culture, hardworking. 
Inspiring and eloquent CEO. Friendly and helpful colleagues, a workplace where those who want to make a difference will be rewarded.

Top Job Titles	Average salary
Truck driver 18 salaries reported	£45,028 per year
Customer service representative 15 salaries reported	£24,712 per year
Account manager 8 salaries reported	£43,688 per year
Operations administrator 2 salaries reported	£35,375 per year
Business development executive 7 salaries reported	£38,314 per year

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