sales executive

retail sales associate

store manager

retail advisor

customer service representative

Fonehouse

i'm a customer advisor and sales consultant, tailoring specific handsets, tariffs and accessories to customers needs. I assisted everyone from first time customers whom had never had a contract to existing ones. I had to insure i hit daily, weekly and monthly targets an as someone thats target driven it worked well with me.

I enjoy working on my on initiative as well as working as part of a team, my co-workers are friendly, caring and very helpful and always there to assist me if ever i need assistance. i enjoy helping others so if its anything from fetching handsets to demo to a potential customer to staying overtime to make sure we achieve our targets.

One of the enjoyable moments for me is giving customers general advice on networks, ways to save money an demonstrations on how to use different products. Also store duties which included working as a team to insure compliance and store standards were met.

Working at Fonehouse was an overall great experience. The people there are very friendly and understanding as well as hard working. 

The staff do their best, despite the customer service team being overwhelming under staffed.During my time there, there was only 3 people working the phones for customer service, one of which was the manager. I admire there effects, but this needs to but looked into. This level of work for that amount of people in one sector of a company is unfair.

The staff that work in Customer Service need more acknowledgement for there efforts and should be appreciate/rewarded more for what they do.

I am currently employed by Fonehouse as a Sales Consultant. In this position I am fully trusted with all network user names and passwords also managing the stores e-mails, making stock orders, managing the safe, all mobile phone repairs and I am left in control of the whole store at least once a week (and with it being a small store it means all the stores sales at these times reply completely on myself).

at first I thought this was a brilliant job! But recently I have been given a ridiculous hours cut and asked to work for free,
I suppose it varies from manager to manager but I'm getting out as fast as I can!

I personally liked my team and my team leader but management have no idea how to reward you on your hard work... They constantly find ways to take money from your commission so the harder work the less money you see! There are so many KPI's targeted that it is virtually impossible to not lose any money from the commission you earn. The basic salary isn't even desirable for the amount of hours you work (10 till 7 is a very long day!) so as much as I enjoyed the job it's just not rewarding enough.

Answer customers' questions about products, prices, availability, product uses, and credit terms.
Recommend products to customers, based on customers' needs and interests.
Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.

A typical day i can not describe as my roles change every day i was always learning and i ran a team of 6 the office had some great employees.

The hardest part of the day was keeping up with the constant changes from management 

the most enjoyable part of the day was spending time with the staff there

Simply lost their way by failing to move with the  landscape good balance for work life and a great community atmosphere 
Supplier constraints made margins shrink on a continual basis with non effective help from the board level 

Sometimes no customers, can get very busy. 
Challenging when you can't close a sale.
Great when you can close a sale.

Co workers are good, helpful but sometime competitive. 

Learned how to be patient and understanding and gauge customer needs.

A typical day at work would involve dealing with customers and helping them with their needs, marketing, answering phone calls and data entry as well as customer details on to the inhouse system SalesStar,

Manager was very supportive.

Nice place to work and friendly co-workers. And, staff discounts available. Good support from managers and IT staff. New location is difficult to travel to from outskirts of London.

Top Job Titles	Average salary
Sales executive 1 salary reported	£28,964 per year
Retail sales associate 1 salary reported	£26,460 per year
Store manager 1 salary reported	£50,000 per year
Retail advisor 1 salary reported	£25,110 per year
Customer service representative 1 salary reported	£25,000 per year

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