customer service representative

supervisor

venue manager

property manager

marketing assistant

Game-Nation

Depending on the environment and the management you could find, you can enjoy working in there or it could be a nightmare, if you are a customer service assistant. 

Shifts could be very long, basic rate is very low and there are no benefit or incentives to give a sense to your career, unless you get recommendation from a higher management (who favour the people who like most). If you would need help in most of the scenarios you don`t get any backup, when people are calling sick there is no one else to cover and people are asked and sometimes forced to stay extra hours and come to work on their days off. 

In most of the venues there is only one person per shift, which it put you at risk and don`t give you any chance to give a break time (which it is also not paid). New comers in some cases don`t have even the chance to get a proper training and the result is that are not in the good conditions to succeed in, getting blamed for some faults which are not theirs.

Supervisors and venue managers in particular are the most stressed people, dealing with a lot of issues and getting small support: the ratio load of work and pay rate is totally unfair.

The worse characteristic, above anything else, is the totally lack of communication among the different field of the company: venues-management-marketing-logistic-hr-engineer are not able to communicate each other efficiently, disorganisation is huge and bureaucracy slows down the entire mechanism.

The job itself, even if there are bad days, it`s easy to do, dealing with customers it`s not bad and the tasks to carry out are easy, the main requirements are flexibility, reliability and willing to improve. 

Probably the real good pro is that you get paid precisely on weekly or monthly basis, if there are any mistakes on payment they will be rectified in a short time.

What is the best part of working at the company?
There wasn't anything good about Game Nation, constant changes, confusions with systems, etc

What is the most stressful part about working at the company?
Customers behaviour, constant changes with procedures and systems. 

What is the work environment and culture like at the company?
Work environment was very poor for employees in arcades, no staff room, one toilet to share with customers,HR department not very good, etc...

What is a typical day like for you at the company?
Hectic with clients as they were unhappy with rules and changes in they promotions, so few daily complaints and clients leaving upset or angry.

Started ok when I first started. Went downhill quite quickly after GN bought the arcades. No security, poor pay, aggressive customers. Long working hours, with no breaks, and you’re on your own. Happy for you to work 6/7days a week 10h+ shifts,  but if something goes wrong they blame you for everything. No appreciation for your time or effort at all. All of that on PT contract so they can give you as little holiday days as possible. If they could pay you less than minimum wage they would. 
Avoid. 

What is the best part of working at the company?
Nothing at all it's all bad nothing good rubbish 

What is the most stressful part about working at the company?
All of it the shifts people ie customers 

What is the work environment and culture like at the company?
Diverse all fair most get treated well

What is a typical day like for you at the company?
Crazy at times and completely dead on another especially ova Christmas hours you are over worked no breaks no staff room one toilet shared between colleges no safety net so customers can attack you when they want panick buttons don't actually work

Job is a nightmare. The company is full of people who doesn´t respect you: CEO, managers, area managers, regional directors, ... I am looking forward to leaving this job and this company. From the first day you start, you can see the bad work environment created and promoted by the bosses. If you have the opportunity to work elsewhere, do so. It was better my old job as a stripper that at least I earned a lot more and I was more respected by customers and the other girls I worked with than in this company where nobody respects you or takes care about you and the salary is a joke.

Rubbish management from managers upwards. 
Clearly area managers/shop managers have favourites and get treated differently from other employees. 
Shocking pay for the fact we are practically risking our life’s daily handling the shop float. 
No breaks get taken. Before Covid you was FORCED to do a 10hr shift by yourself, without a break. 
Bosses constantly watch cctv and will pull you on the smallest of things but do not give you praise when you’ve gone out your way. 
The most unprofessional company I have ever worked for. Complete joke. 

If you want a very simple easy job where you do nothing but stand for 8/8 hours then it’s perfect for you. Your hours are all over the place and you’ll be having to travel to other stores as the company has no staff.  Don’t ever become poorly because this is used against you!! If you have children this job won’t work as they are not flexible. Managers think they own their staff and if your younger than them then you are nothing but rubbish on the bottom of their shoe. Don’t pay right amounts when they are suppose too. 

Good company room for growth, I'm of course still learning, would be better if they could change the pay to Bi weekly or every month.
a typical day at work can be quite as I'm on night shift
what you learned, to control the cash desk
management is good always answer my questions
workplace culture a mixture of people
the hardest part of the job, fear the wages isn't enough to live in London
the most enjoyable part of the job, regular customers easy to banter.

Whilst the people you work with are great the management leave a lot to be desired. Phone calls getting you out of bed expecting you to be straight up and into work in ten fifiteen mins because someone hasnt turned in to take the night guy off. Last moment phone calls to change your shift because someone hasnt turned in and expecting you to give up your plans. 

The upper management all need lessons in how to treat thier staff and not treat them like goffers. Honestly avoid this company if you can. 

You're just dealing with gambling addicts on a daily basis. If you like grown men having a go at you because they've lost all their money AGAIN this is the job for you. Company don't even abide by their own handbook rules regarding health and safety or employment law, and their standard is "If you don't like it you know where the door is".

Top Job Titles	Average salary
Customer service representative 166 salaries reported	£12.51 per hour
Supervisor 35 salaries reported	£13.20 per hour
Venue manager 17 salaries reported	£34,974 per year
Property manager 5 salaries reported	£50,400 per year
Marketing assistant 1 salary reported	£23,000 per year

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