reservation agent

senior conference coordinator

reservations manager

consultant

Hotel-and-Travel-Solutions

This is the worst company in the industry. The Directors have no idea how to manage people. They think it’s acceptable to shout at staff in front of everyone else, rather than talk to them. They have no people skills and are completely blind as to what is going on in the company. Whenever something goes wrong with a client, which is all the time because they don’t know how to manage the clients, it’s always the team’s fault and not the clients fault which normally it is. It’s like we have to move the earth for the clients, but when it comes there own staff, the directors don’t really care. Your pay is always wrong because they make up rules about holiday and benefit days as they go, and you’re never paid right when you have to do an early training. Some of the team are nice and some get away with anything because their face fits. The fam trips are not well thought out, you can never leave on time and you’re always late to them, which is embarrassing. If the company had strong Directors it would work well, but the two directors are clueless. 

Inputting reference onto our credit card statement
reconciling the statement
chasing credit card receipts from hotel via email and phone
reconciling clients credit card statements
emailing receipts to clients
phoning hotels to obtain refunds for guests who have gone over their allowance is the hardest part of the job 
We all work well as part of a team
Job satisfaction is reconciling the clients credit card statement at the end of the week and obtaining all the receipts from the hotels

One minute you’re the best thing in the world, the next you do everything wrong. 
People are nice to your face then stab you in the back the minute your back is turned.
Next to no appreciation from management and if you have a problem you get fobbed off.
The job itself is easy - if you can keep up with the 100 different ways they want you to do it.
Fam trips and discounted hotel stays are lovely but do not out weigh your own health. 


Fast paced environment but if you work hard you are recognised and rewarded. Lots of job opportunities across multiple departments and you will be developed in an area that you will best excel. Lots of great work perks, lots of free lunches, hotel stays, annual bonus scheme. Management encourage friendly staff relationships and often accommodate outside of work bonding sessions.  The floor team really get on well and support each other. 

I have been working at this company for multiple years and I am very happy with my experience. The management is supportive and responsive to the needs of the employees. The company also offers many benefits, as well as opportunities for career growth and development. Each team member pulls together to help each other out.
I would highly recommend this company to anyone who is looking for a dynamic and fulfilling work environment.

Very fast paced and stressful job. 
Most of the team is great and is happy to joke around for a bit to ease the stress of the day but will get down to work when it does get busy. 
Management is rude and will pull you up in front of the whole office to highlight a mistake. 
No overtime paid but agency rates/fam trip experiences are a good benefit if you ignore the daily stress of the job. 

I have worked here since the company began, and have moved around  the different departments being multi-skilled and developed as a person with the company.    

Great fun atmosphere, we all work hard, and play hard too with all the industry hotel benefits that come with the job.  

Fabulous company to work for.  The team all work together, a nice family like environment to be in with regulars treats such as coffee mornings and pizzas etc. so much career progression and opportunities and management are really keen to promote within! Annual bonuses also awarded! Would definitely recommend working here if you have the opportunity too 😊

I have been working for HTS for years, I love it working for the company, great family atmosphere, great benefits and rewards. Management are friendly and always willing to help or train where needed. 
Would definitely recommend working for HTS :)


Working here for years and always enjoyed coming to work. We work hard, but we get rewarded for it. We literally are one big family, we socialise out of work using one the perks of our job visiting different hotels. Supportive and approachable management 

Top Job Titles	Average salary
Reservation agent 1 salary reported	£22,800 per year
Senior conference coordinator 2 salaries reported	£22,250 per year
Reservations manager 2 salaries reported	£31,250 per year
Consultant 1 salary reported	£22,000 per year

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