cleaner

electrical engineer

engineer

mobile developer

fabricator

Integral-Uk

When I first got the job it was honestly great, such a relaxed and easy going place to work,but changes were made that were meant to benefit us workers yet it made work life horrible, the number of people that left in a matter of a few months was unreal, something I had never seen in any work environment before, we were expected to do unrealistic loads of work with no where near enough people and pay was just ridiculous, no progression, despite being told there would be, unless of course you know people ! .. I took some time off, due to stress and despite having a sick note I was threatened with AWOL as my doctor took a few days longer to provide me the note, the management do not care at all about anyone in the office, they send out emails about mental health, but when I was off, no one asked how I was (expect for the wonderful friends I made, only pro to the place) but management, HR etc nothing, when I handed in my resignation just recently however, they phoned/emailed asking for anything I have that belonged to them, priorities and all that !!... Honestly the only plus was the lovely people I got to meet and friendships I took from the place. But I wouldn't recommend, new starters are on more money than the people who have been struggling and working there longer. Absolute joke of a place. Best thing I did was leave.. And that's not even mentioning the amount of engineers who have left too and they're not even in the office, but goes to show how awful the management is !

Poor management. 100% micro managed to the point you get told off for speaking to one of your colleagues as your passing them, expect you to work like robots and not have a conversation. The atmosphere in there literally feels horrible, feels like your going to get shouted at for the smallest of things. Also with it being so silent, your days drag and you feel isolated. They favouritism people to the point they are visibly getting away with things you would never. It’s basically if your face fits. Managers openly speak about there staff in an open office, slagging them off, which makes you alway feel uneasy like you don’t know if your being spoke about like that. Not appreciative at all, you can put your whole 110% in to helping and you won’t get praised for it. The only time they want to start implementing good things for there staff is when they have like 5 complaints to the head of head and HR, an for sure they won’t last long. Works extremely slow, they do not work to a compliant standard. Oh and they don’t even look at your CV before you start so don’t even know your capabilities to match you to the right role. You literally seem like your brain dead how boring it is and feel like your not used to the best of your ability. The pay is poor, especially when everyone is getting paid different for doing the same job!!! I would honestly AVOID LIKE THE PLAGUE.

Managers are lazy, narcarsisstic and incompetant, they ignore all emails and voicemails. They dont care at all about engineers. They have the opinion that they are better than you! Horrible, horrible people to work for. Every manager is the same, as if they have come from a factory production line. As managers, they are conditioned to be the worst sort of self important,  ignorant, self centered people. They have no idea how to be a proper manager, a person who motivates his workforce and gains their respect. This does not happen at Integral. The higher up the management ladder, the more 'ugly' these managers become.This company has a lot to learn about how to treat their staff. They don't understand that engineers are the ones who make the money and should be treated with respect. Its all stick and no carrot. Not a single thank you for the hard work you do. They are quick to moan at engineers for the slightest reason. If you work here, within a few months, you will soon have any positivity knocked out of you. There are much better places to work so give this place a very wide berth

Honestly management team are very unorganized, basic training wasn't even given to us properly. Pay was rubbish considering as a night staff doing unsocial-able hours and the amount of work load we had to do, was given false information in regards of company policy, managers did not have a clue on what was going on, holiday pay/basic pay/over time pay wasn't given in right amount. No wages was given until three months later in employment, very high turnover of staff. I would go into the office and I would see new staff on a daily. Integral is such a rubbish company, I wasted my own time and energy at this company. Work environment was not friendly at all, there was a lot of he said/she said and a lot of gossip within the office. Day staff would leave night staff their work to do, night staff would do double the amount of calls per PERSON and day staff would do the amount of calls between them. Very organised company and not understanding of employees well being. For anyone who would like to work there or have applied, please don't because you will experience the same treatment.

Had no interview with the manager as the office was closed, in fact never met him. E-learning to start with was on my own pc. Wasn't allowed enough time to learn systems or finish courses. Three days with another engineer then sent out alone on multiple contracts virtually all retail. The job planning was farsical with often wasted journeys long distance. Sites were often completely rundown with low investment requiring multiple quotes expected to be done by engineers on site. Very low job satisfaction, high miles and very little help from management. Expected to do any work management wanted you to do. They were trying to get engineers to change to shift working to avoid callout costs. A hire and fire attitude if you refused to take on multiskilled jobs especially in probation. Also if you refused to sign a training agreement to pay back training if you left within 2 years. 50% driving, 25% on site working and 25% quoting. Mentally and physically exhausting. I don't recommend joining this company. 

Pros

Contract managers were very approcable and helpful. The panic of potenial redundancy enabled me to get a better job elsewhere. They taught me how to avert the truth and waffle on to clients evading important questions.


Cons

Training was nothing like it is in the midst of the floor.
Don't get paid for employee referrals despite advertisements. 
Unable to breathe after calls as they are CONSTANT and management who don't understand the AFTER CALL WORK code take you out casuing mass overwhelm for multiple staff.
Having pay purposefully mucked up so they can avoid paying you and blame what you're owed saying it goes towards tax. 
Clients often mislead and lied too. Often having agents take complaints and unable to divert them to the complaints team or higher management, it's unfortunate. 



Advise for management 

Favoritism isn't cute and has no place in the workplace. Start managing your new teams better and allow staff to work from home, it is a work from home job you're just not wanting to stop micromanaging your more than capable staff. 



Typically day to day operation of all aspects of Managing operation of contracts allocated . With conducting return to work interviews, general Technical engineers enquiries , Holiday requests from engineers, etc,. Overseeing the contract PPM and Reactive works along with all compliance requirements i.e. completing Risk Assessments & Method Statements . Dealing with Client requests for quotations etc. Authorising contract invoices for both PPM & Reactive calls , Authorising Sub contractor & Suppliers invoices .Management structure at Branch was - Branch Manager , 2 x Contracts Manager , 2 x Supervisors .  
Hardest part of the job was due to recent workloads implemented by the company.
The most enjoyable part of the job was working within a team of people that all got on well with each other at branch level.

I have worked at Integral since Nov 2020 and I started out as an Advisor and since then a lot of changed has happened. The changes and re structure have been amazing and such a benefit to the business. It is a great salary paid role, very friendly and fun environment to work in. It is not your standard call centre let me tell you that! It is a lot more relaxed and fun. You don't feel like a robot, you feel HUMAN! We run many incentives and games and lots of prizes can be won!! It's never a dull day at Integral. Also I have gained so much amazing experience over the last 12 months and the progression is really great here, as I am now moving onto a Team Leader role. You can really achieve what you want to achieve here. Everyone is willing to help and be supportive and the management are amazing. Everyone works hard but it pays off! I would recommend everyone work here at some stage.

Working at Integral is less than standard, its nothing to write home about, generic admin work in a fast-paced position. Integral do not have an interest in their staff, they offer no benefits (Unless you'd like 0.5% off of a sandwich in Boots). This is a key reason why a lot of people do not enjoy working for Integral, a lot of work with no praise or achievement. Do not expect to receive a bonus, do not expect to be praised, do not expect to stay for long (as I have seen around 40+ staff members leave in a year). Do not forget there are also plenty of set-backs and false hopes at Integral, do not believe anyone if they tell you that your salary will increase or different duties will be taken, or given to you...because it's all talk and no action. All I can say positively about Integral is how incredibly friendly and lovely staff are, no one could ask for a nicer team.

I had 8 really good years with them progressing from mobile Engineer to Contact Manager but in the last 2 years we had a new operations manager come in and to say he is Draconian in his ways is just the tip of the ice berg!! He has no man management skills at all and he dismissed over 20 employees in a 12 month period having fabricated total lies against them. Integral s a very good company but I would not recommend any one to work from there Leeds Office as the Manager in charge is not fit for purpose and a total waste of time-I would like to think that the Directors in charge recognise this and remove him as fast as possible to save the good name of a very good company.

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